I went in for a refill of my diet Coke. I asked the cashier/manager to charge me for the large, because with my Parker's card it's only $0.59 instead of $0.69.
I know you're probably thinking that I'm nitpicking because it's only a dime. But it's not the dime that ticks me off. It's the principle of the thing. I paid for this refill cup. I didn't get it for free.
The large is twice the size of my refill so Parker's has to pay for more product on something they charge customers less money for.
Additionally Parker's has to pay for a styrofoam cup when I buy a large. I'm paying more money for less Coke, and Parker's is unnecessarily paying for a cup.
My refill cup costs Parker's less money not because of the diet Coke, but because I don't have to pay for a styrofoam cup.
The cashier wouldn't do it, saying that she "doesn't make the rules" and that she had to charge me more for the refill even though it provided less Coke, and cost the store more money.
Mr. Parker -- if you are reading this, please understand that this is really bad customer service and a stupid policy. It also costs your store more money to have this dumb policy since you have to pay for the styrofoam cups.
I'm sure that this is not your intent.
At the very least, we should be charged less if we have a Parker's card, regardless what the cup says on the outside.
People who have paid extra money for your refill cups should be charged the lowest price offered on the refills. The actual cost of the Coke is miniscule compared to the cost of the Styrofoam cup.
We shouldn't have to pay more because we care about the environment.
It's a win-win Mr. Parker. You don't have to buy as many styrofoam cups, and we are not paying more money for significantly less product.
Just charge us the same price you are charging for people who get more product, or even better, give us an extra nickel below the cost of a large if we have a Parker's card. read more