You really don't want to have to look for mortuaries, however we've used them twice and I have…read morenothing but good things to say about them. Very prompt, very professional, very helpful, and very understanding. They even made arrangements to get my grandpa back up here from southern Oklahoma.

From the owner: When it comes time to care for a deceased loved one, you may feel overwhelmed and confused about…read morethe next steps and options. Our funeral home staff members are here and ready to help. Whether you'd like a funeral or a more creative celebration of life, we can assist you to select the funeral service options that hold the most meaning for you and your family. We can be your guide and your ally whenever and however much you need us. We are here to support you in making each arrangement decision.

Although no one wants to have to find a funeral home for the death of a loved one, I was lucky…read moreenough to find this one. The people at Thornhill took amazing care of our family during the recent death of my mother. They thought of many things that we would not have had the ability to consider. Their kindness was extraordinary and we could not have been more fortunate to find them.

After requesting and waiting for over 10 years to have my friend's parents' sinking and cracked…read morebronze headstone repaired, I saw the new headstone on Jan. 2, 2026, that the latest new owners had installed. The daughter, who lives out of town, was also very grateful. I see that these owners may restore Ozark Memorial to a true, well-kept perpetual care care cemetery it started out as many years ago. Thank you, G. Dust & Jean Rogers

Very helpful staff and a beautiful plot of land! The office was nice and I was walked through the…read moreprocess of purchasing a plot of land for my deceased husband in a kind and patient manner.

I was given the incorrect remains. Then treated unfairly for their mistake during the most…read morevulnerable and difficult time of my life. Very unprofessional and disrespectful to my family and I. My deceased husband and I deserved to be treated with compassion and dignity. We received none of that. I do NOT recommend them or their parent company, Bath-Naylor. Wish I had known better.​

Please take your loved one elsewhere. Horrible service and Alex has no empathy or bed side manor…read more Sent him an obituary and he didn't post it for over a week. Had to call in and Ashlee (wonderful btw) and se had it up within minutes. It's now going on the third week and loved on still hasn't been cremated and they said they just got the paperwork. They were so quick to collect payment asap but when we call it feels like it's an inconvenience. Please take your loved ones somewhere else.

Thank you for taking care of all the deceased and The Monuments that surround their burial plots. I…read moream humbled by the constant efforts to maintain such a large plot and keep it and such nice shape. I know it's not manicured, but it's a nice shape and it's a country Cemetery and you guys are doing a great job and I want you to know you're appreciated and you're in our thoughts and prayers thank you thank you thank you

Not that you want to brag about mortuaries, however if you are in need of assistance in this…read morematter, these guys were really great to work with when my grandpa passed away and I would recommend working with them.

Been going back and forth to Joplin with my last remaining uncle in ICU. He had emphysema and then…read moregot flu and pneumonia a couple of weeks ago. Passed away last Sunday morning. He had alsways told me that he had bought a burial plan from a Carthage funeral home. L had even gone to the funeral home a week before he died to check and make sure he actually had a policy and they assured me he did. Last Monday they got him and I went over there and they told me that they would do the funeral according to his policy, which I had found in his stuff, signed by the owner of the funeral home (now dead). Tuesday they called me up and said "there is no money in the trust". I showed them the receipts from 1991 and they said they didnt know what happened to the money or if any was even exchanged. My uncle had left everything to the Missouri Baptist Foundation and they said they would pay for the funeral. Then on Wednesday about two minutes before the funeral started , the director came and got me and wanted me to sign a "Goods Received " paper for $12,000. I think it was actually a promissory note and I wouldn't sign it. Neither would the reps from Baptist Foundation. The disrector was very unhappy but went on with the funeral. Tha moral to the story is NEVER buy a pre-paid funeral plan. Put money in a "pay to beneficiary on death" CD or savings account for a relative or trusted friend. Then they can get cash and shop around for funeral pricing, which funeral homes have to give over the phone by law. You may think you are helping your family by pre-paying a funeral home, but you are just helping the funeral home.They make it sound good but its almost always and rip-off with hidden costs.

Went in the office to inquire why our grandmothers death date still had not been put on the…read moremarker...she passed in 2009. So 8 years later the very rude gentleman said he would have that done as it was overlooked. We were told by an employee the case was broken and had been taken in to be repaired and was not put back on yet. The manager scolded the employee as he told us we would need to purchase a new one and it was stolen. "Those things happen, and a good one is $500 to $700." He smirked and asked if we wanted a good one! The grounds need mowing and it's not run well. Put your loved ones somewhere else!