My husband and I went into Irwin at Alton Bay to buy 2 Jet Skis. We were led to the back by a very…read morenice woman only to face the most arrogant, dismissive and unfriendly salesman's we have ever met. (Doug) He did not introduce himself, nor did he say hello. I'm not sure he even looked up to acknowledge us. In showing us the jet skis, he proceeded to abruptly rush ahead of us, letting the door shut in our faces. The entire experience was a nightmare. We returned a few hours later, hoping we had just caught him on a bad day. Not only had he not remembered meeting with us, he refused to answer our questions in regards to certain aspects of the jet skis; ultimately creating a more uncomfortable environment. Unfortunately, we will never go into Irwin's again.

I have done business at this place for a few years. Ernie Jr. who was running the place seemed to…read moredo a good job and Heather who worked the counter was always excellent. This year the place has changed drastically. I was warned by a friend and boy was he right. When I arrived at the place I was told that Ernie Jr. and Heather had retired(I think not).Last fall when dropped off my boat Heather calculated my bill and I paid it in full as I did every year. This year when I returned I was told I had a $100. balance. I then noticed they had raised the shrink wrap price $100. After a brief dispute with Ernie Sr. who has a miserable personality and obviously doesn't want to be there I decided it wasn't worth the aggravation and going forward I would bring my business elsewhere. When I took the shrink wrap off the boat , which they had put in my yard for the winter, to clean it I found a large hole in the roof.I called Ernie Sr. and told him and he said it must have happened in my yard. He sent a employee down and I showed him. He said he did most of the work on the boat and he didn't know how it happened but he would tell Ernie Sr. I told him that I didn't expect a new roof and we agreed a patch should be a pretty easy fix. I even gave him the old shrink wrap which had no holes in it to show there were no holes in it About a half hour later I got a phone call from Ernie Sr. saying they found a hole in the shrink wrap and it must have happened in my yard . I told him when the shrink wrap left my yard there was no holes in it. He asked me if I was accusing him of putting a hole in the shrink wrap. I told him maybe not him but someone at Gillan. He started yelling at me and I told him he would not see me again and he said that was a good thing. I have heard that the place is up for sale and that is a good thing because with his attitude the place will never last. It's really too bad because when his son was running the place it was a good place to do business.

A very belated review, as we rented in Sept 2025. We had trouble out on the water and the crew was…read morevery timely and patient coming out to tow us in. Overall, they were patient, explained the boat well, and were really flexible with our requests. The bowrider was a good model of boat for my wife and I. All good with our two-time rental at Goodhue..

I do not recommend Goodhue Boat Company…read more After a couple of good days enjoying the lakes with our family we decided to take a cruise around Frye island to try to catch a famous Sebago sunset. About 3/4 of the way around the island the boat just died. I've been around boats all of my life so I took 45 minutes trying to diagnose the problem. When we couldn't figure it out we called Goodhue knowing it was after hours. We then called several emergency services for them all to go to voicemail. 911 got us tow Sebago after 3 hours to rescue us for a $700 tow. We sat through a thunderstorm, 30 mph winds and an anchor which did not hold the boat. Luckily enough I was able to swim close enough to a mooring and latch on before ending up on the rocks. The next morning I called Goodhue just before they opened and explained what happened. They sent someone out 2 hours later who determined the boat ran out of gas. I watched that gas gauge fall from 100% every single decimal to its final reading of 72.8%. This gave me every indication that the gas gauge was working correctly. I said to my family several times over 2 days that "this boat either has a gigantic gas tank or is extremely efficient". I honestly could not believe that the boat had run out of gas. Goodhue does not want to take responsibility for their faulty equipment causing a very dangerous and life threatening situation. They claim to have explained the gas gauge doesn't work, but a teenager mumbling during a safety briefing that the gas gauge might not work isn't properly notifying a customer of faulty equipment. Expectations of something so vital should be plastered on the dash or handed on a piece of paper to the renter. While this is the second time we have rented from Goodhue, the first time didn't go well either. We had to be rescued the first time after the battery died while we stopped for lunch. We were told that we needed to shut the battery disconnect off overnight, but we did not expect the battery to die with all accessories off in less than 2 hours. I have been boating my entire life. I've spent 1-2 weeks on long lake/Sebago for over 40 years. I also live a couple miles from the ocean. I've owned 4 boats myself and my family owned multiple boats as I was growing up. I've never been stranded outside of renting from Goodhue. I had good experiences renting multiple times each from Long Beach marina and kettle cove marina. Goodhue rents faulty equipment and does not take responsibility for it. I highly recommend going to a reliable marina.

Do not use this company. This company will not let you cancel or move your reservation if the…read morereservation is within 14 days. Weather reports are only 10 days out, so you get totally screwed if it rains. Even if there's lightning, this company will not let you move your reservation. I could understand if you canceled or moved and they were left with an unreserved boat that could have been reserved by someone else, but boats will not rent in the rain, so they are just using the weather as a means to screw you and profit in the mean time. Use Winnie Marine instead. They cost a bit more, but they'll let you cancel your reservation on the day of if it's raining. No contest in terms of service.

Quite decent now rider rentals for our family of 5. I think the level of service has gone WAY up…read moresince Goodhue took over the marina. We had a multi day bow rider rental, that had a random issue with the throttle. We putted back to the marina and they had a replacement boat waiting for us, free ice cream for the kids, and a discount on the rental. Excellent customer service from the front office rental team and the service team. Highly recommend.

Excellent company to work with. We've rented every year on the lake and recently found out that…read moreMelvin Village was closest to our home. Great folks to deal with, especially when our trip plans changed twice. That kind of service means we have a new marina for rentals.

A colleague's (Craig FlyingWheels) powerboat engine (Volvo) was having issues. Apparently the…read moreengine was a discontinued model. After a false start, Melvin's staff ID's the problem and got it up and running. Serious kudos.

Purchased a boat this spring from Paugus Bay Marina and it was a very good experience. We worked…read morewith Tom Powers(sales) and Rick Kelley (sales manager) and they went above and beyond to ensure the boat matched our needs, was delivered in perfect condition. A family run business that is focused on customers... we highly recommend Paugus Bay for anyone looking to buy a boat!

Accommodating and kind. Very helpful with launching our boat in and out. Special thanks to Jennifer…read moreand Kathy!

This place is run down, the manager is rude, there is geese pop everywhere, there is no AC, you…read morehave to bring your own sheets, parking is awful, no visitors allowed. I would never go back there again.

Brought our mobile home there 9 months ago for them to sell on consignment. It had its tv stolen,…read morepictures ripped off the wall and bedding disheveled while there. Also had leaked and the walls and ceiling were stained due to snow collection. We picked it up and brought it to our home and funny thing is, we sold it in a matter of weeks! Wished we had never brought it there!

Terrible customer service gets what he wants and tosses you aside like garbage. Worse than a…read moretypical salesman

Purchased this in January at Winni Marine. Excellent experience. We just need the ice to melt and…read moreget out on the water!

First boat rental on the Lake! We saw the sign on our drive into Laconia saying they have rentals…read morewithout a license. Looked them up to see a myriad of positive reviews. Every one of them is true! Friendly staff that was helpful answering all my silly questions. Most of them are kids so don't be alarmed - they're definitely smarter than you! Rented a pontoon boat for the day for $400 which was the same price as a 2hr guided boat tour. Not cheap, but absolutely worth it. You get the boat from 9am - 4pm so spend the whole day out on the lake! Lake Winnisquam has a sand bar right near the marina where you can anchor up for a redneck yacht party. Awesome time all around! Boat was in great condition, clean, and pretty new. Without a license, the boat goes up to only 15mph so it's a nice chill ride. Staff shows you the ropes before going out on the water. Dogs are welcome on the rentals as well!!

We have been using Irwin Marine for many years (since they bought out Hillcrest Marine in Alton)…read more We appreciate their attention to detail and overall quality of customer service. Every issue we have ever had with our boat has been addressed promptly and efficiently. We feel very lucky that we are able to have them as our marina. They store our boat every year and service it before putting it in the lake. We have never had a problem with them. I wanted to write this review because I see some negative reviews but everyone I know who uses them has had a very positive experience. Highly recommend

Great service ! Jason is the BEST. He always tries to accommodate everyone even at this busy…read moreboating season.

Awesome put the boat on water and have fun ride and fishing and please have fun here and I have fun…read morelake Winnipesaukee and I enjoy it

An awesome place to rent a boat. We rented a pontoon boat for four people, half off, 4.5 hours…read more(half day rental). An amazing experience! The gas was cheap since we had a small engine -- you pay for the gas at the end based off of how much of the tank you use. The service men and women at the dock were super nice. We were 15 minutes late returning the boat, but it was the end of the day and didn't ask for a late fee (it's usually a lot if you're 30 minutes late or more). The deal was awesome, the views awesome! No boating license needed because of the small engine. Overall amazing.