I wanted to share my disappointment with our recent experience at your practice…read more Earlier this week, I received a call letting me know that my son's contacts were ready for pickup. During that call, I learned that he would need an appointment so the contacts could be fitted and checked before we could take them home. I explained that I would wait until our glasses were ready so that we could hopefully take care of everything in one visit. Unfortunately, I never received a phone call letting me know that my glasses and my son's glasses were ready. When I contacted the office, I was told that a text had been sent on August 10. I checked my phone, and I did not receive a text from your office on August 10 notifying me that the glasses were ready. Since I am coming in today to pick up both pairs of glasses, I asked if my son could also have his contact fitting completed today so that we could take care of everything in one trip. I was told there were no appointments available and that the next appointment was Monday at 8:00 a.m. My son is in school at that time, and I am not willing to pull him out of school for a contact lens fitting. I then asked for the latest appointment available and was told that the latest your office schedules these appointments is 3:00 p.m. This means I will still have to leave work approximately two hours early and pull my son out of school early simply to have his contacts checked. What makes this especially frustrating is that my son already wears contacts and is comfortable putting them in and taking them out. At his previous appointment, checking the contacts and confirming the fit took only a few minutes. I understand that your office has procedures and scheduling requirements, but requiring a separate visit during school and work hours for such a brief fitting is extremely inconvenient for working parents and school-aged children. I want to emphasize that everyone we have interacted with has been very nice, and we were initially very pleased with your practice. That is why this is so disappointing. Had I known beforehand that contact fittings could only be scheduled during such limited hours, requiring me to leave work and my son to leave school early, we likely would have chosen a different practice. Unfortunately, because of the communication issue and the lack of appointment flexibility, my family and I will not be returning to your practice after this. I hope you will consider this feedback, particularly when scheduling appointments for school-aged children and working families. Even offering one later appointment time during the week would make a significant difference.

I had never been to an optometrist before I discovered Sango Eye Care. From the time I walked in…read morethe door, I felt comfortable and at ease. Everyone was very professional and very kind. I make the drive from Nashville without hesitation as I know I can trust the direction and professionalism of the staff here. Whether I am being fitted for new glasses or checking out the latest selection of sunglasses, you can clearly see why this place is number one for eye care. Thanks for your continued kindness and Superior Customer Service!

I will continue to go back to this optometrist as long as my insurance will cover his services. He…read moreis very skilled, very knowledgeable, and very personable. His office is an official Oakley dealer and there are very nice frames to choose from. I've never had a procedure performed by him but I believe he does offer and perform some eye procedures but truthfully I've never had anything other than having my glasses prescription determined and filled. I was happy with the services I've received.

From the owner: Specializing in: - Optometristsread more

Very professional and friendly environment. I was very nervous going into Dickson eye care for my…read moreeye care appointment. Thank you guys !!!

I want you to think about this...How long have you been in your current relationship? Now, think…read moreabout this... As of 2018, I have been Dr. Lori's patient for 32 years. She currently sees three generations of my family (my parents, my wife and me and our children) and we ALL drive nearly an hour to visit her. Why? Aside from having bought hybrids :) we all fee like a part of her family. We feel important to her and the practice. They are truly the type of people that make a person feel welcomed and that they will go the extra mile for you. Frankly though, and most importantly, I trust the practice with the care of my elderly parents and my children. The level of knowledge and expertise, coupled with the sincerest of hospitality and friendliness, is a combination that allows for me to confidently and proudly give them 5 stars and refer business to them at any chance I get.

The provider my son (9yo) saw was amazing. She was patient with him and was so thorough. I asked…read morethe ladies if I could pay to get his glasses sooner since he just broke his that said I could not but they would send a message to see if they can work on them sooner. I think I'm getting them almost a week and a half early. Front desk was all very nice.

It took almost one full month to get my glasses because of the failure to check on my order. I had…read moreto call 2 times to initiate a response and finally got a message that my glasses arrived.....again 1 mth after ordering. Then adding insult to injury, NOT ONE person said, "We're sorry for the problems" when I picked up my order! In fact they pretty much ignored me..... Terribly disappointing to say the least!

My husband and I have been going to Dr. Heltsley for several years. His office is clean and…read morelight-filled. His staff is super nice and helpful, and they've been there for a long while, which tells me it's likely a good work environment. Dr. Heltsley himself is very thorough, knowledgeable, and kind. He's still an independent practitioner, so he isn't beholden to big corporations, like Wal-Mart or Len's crafters. And he actually knows who you are and genuinely cares about you as a patient. The office offers a large number of options for glasses and contacts. They accept major insurance plans and also have discount programs too.

From the owner: If you are looking for a reliable optometrist in Hopkinsville, count on Heltsley Eye Care, PLLC for…read morehigh-quality treatment. Heltsley Eye Care, PLLC has been providing quality eye care to patients in the Hopkinsville area since 1960. Our experienced doctors specialize in the diagnosis and treatment of eye diseases, conditions and problems. At Heltsley Eye Care, PLLC, our doctors use state-of-the-art diagnostic technology and the latest eye care products. They will also help you find the right lenses based on your needs and budget. From contact lenses to glasses, we cover it all. Our objective is to provide you and your loved ones with the best possible eye care services. Get in touch with us at (270) 874-4509 for all your vision needs.

I loved my visit to this eye care facility. Everyone working here is very pleasant and helpful…read morewhich is a huge plus in my books. Nothing worse than going somewhere and the people working at the desk are crabby. They have a nice selection if designer frames to choose from. I recommend this business for your eye care needs

I drive from the Cincinnati area to Dr. HAWK each year. Such outstanding professional service by my…read moredoctor and a well trained staff that takes great pride in giving top shelf service. Thank you all again. Don Tolliver

From the handsome facility to the friendly and efficient staff, this is one appointment that is…read moreenjoyable. Bastin Optometric has found a way to streamline the testing experience by having enough staff to look after everyone and enough examination rooms and equipment to make sure that appointments are conducted on time. I was treated with courtesy throughout and found myself finished without the sense of having had any of my time wasted, at the same time I did not feel rushed, but that they seriously cared.

Do not trust this company they tried to get me to leave with contact lenses that did not fit and I…read morecouldn't see out of three times do not trust these people they only want your money they're not interested in helping people