Through Sunwing, as part of all inclusive vacation deal, we came to Huatulco, Mexico, and to the Park Royal hotel and resort.
At first, from the staff of the lobby, bars, restaurants, housekeeping shuttle drivers... are up and down with their services. I guess it depends on the individual. Most of their English is very poor, therefore the communication is slightly difficult. Some of the staff are plain rude; like for breakfast, at the grille, we asked scramble eggs, even explaining with hands signs, the girl start laughing at us, it felt she was mocking at us. Then the head chef passed by, she fixes her posture, and he translated for us. Then she made our dish (horrible, overcooked). Believe me, we didn't go back to the grille. None of the restaurants open on time as per their schedule. In the morning when you are ready for the pool or the beach, the towel service are never there. Sometimes, customers self serve themselves by going behind the counter. Twice, it was windy, therefore the parasols flew into the pool. None of the workers did anything about it, and again customers will put back the parasols themselves back. The shuttle drivers, the bartenders, waiters and waitresses are excellent. Housekeeping are not consistent with their work. There were always towels missing or toilet papers.
The hotel itself is humongous and beautiful. The room are spacious but it is not bug free. This morning, a cockroach was found. In the washroom, there is an ant nest getting bigger and bigger despite of me cleaning it. The pools and the beach are beautiful, but it's not spacious. To get a spot, you need to come early morning between 6:30-7:00 to reserve a spot with your lounge chair and towel.
The food of the hotel are good. Sometimes at the buffet, some dishes are soaked in the salt. The burger/hot dog grille is excellent. On the 7th floor, there is an Italian restaurant, is splendid and the food is delicious. Also on the 7th floor, there is beautiful lounge with wine tasting every night. Plus, there is a square with hammocks hanging. It's pretty cool and relaxing.
Activities are dull. They have dance classes which are very mediocre. The activities by the pool are awful. But I did enjoy mole tasting and learning the history by Darwin, the manager. At the lounge, there is presentation of cutting champagne bottle or sparkling wine bottle with a blade. It's awesome. At the dinner, at the buffet, most of night, there are various dance shows which are entertaining.
Overall, there is a lot of room for improvements. Hopefully, with the this type reviews, the hotel will take the criticism and fix their problems. read more