The biggest mistake I've made as a homeowner was getting involved with Park Place. I entered into a contact for a new metal roof in early June. The materials arrived later than I expected and the "work" took place around the 8th of September. I notified them of several issues on the 12th. Besides the materials left in my driveway and my daughter's things on my deck destroyed there were nails and screws left everywhere. This upset me greatly seeing as I had just spent a couple grand on tires for both my vehicles. Also there were missing screws, scratched panels and a questionable vent boot install. When I notified them of my concerns, no apology was offered only excuses. At that point I was ready to move on and have someone else complete the work but because a friend recommended them, I agreed to give them a second chance. Upon agreeing to that second chance I was offered snow guards for the hassle, I accepted. Around November 9 the "fix" happened and since I work long days, it took a few to see the catastrophe in the daylight. I honestly can't believe they thought it would go unnoticed. A creased panel was removed but put back. The boot was relocated to a ridge (which Mr. Randall's emails stated they don't do) and again there was an open hole in my metal. Both times they did get out and caulk the open holes they left but both times it had rained before they got out. How much water got in? The vent boot that was moved was not secured to the roof and the "free" snow guards for my hassle weren't completed. I notified them again of their shortcomings. This time I did get an apology but wrapped in more excuses and finger pointing. But, I agreed to one more chance and that brings us to Dec 16. Mr. Randall would like a third chance on the 18th, 2 days notice. I have company coming but agree because I will be home and I want to see under the panel that possibly had water get through. He responds with a little more attitude than I'm willing to accept this late in the game. I swore in my response which led to a lecture email from Mr. Randall on respect. A phone call happened in which I was informed by Chris that I need to act like an adult, we are in this position because I don't read emails and more excuses saying every job has a punch out.
Ok, I'll accept my faults but how did any of my responses prevent Park Place from doing the job correctly either of the first two attempts? If a punch out is expected by management when Park Place does work, when was someone going to do a quality control visit? I keep hearing that punch outs are expected but my house is a small and simple split. Not a lot to go wrong but they made sure everything that could, did. I hope everyone that reads this takes these things into consideration before choosing Park Place. There are more reliable contractors out there. read more