I recently visited my family and was so impressed by the friendly and welcoming leasing staff. The…read morecomplimentary popcorn is such a thoughtful touch, and my family shared how kind and professional the maintenance team is during repairs. Of course, things can go wrong anywhere, but it's clear that this team truly cares and goes above and beyond to help. The sense of community has improved so much over the past year, with great resident events and a noticeable focus on professionalism and organization. I've also seen how well they communicate expectations to keep the property clean and well-maintained. You can tell the difference--whether it's the team actively keeping the community spotless or simply waving hello when my family checks the mail or walks their pup. Thank you for all your hard work! I'm sure you don't hear appreciation enough, but it really shows!

If I can give a zero I would avoid coming to this apartment complex and the reviews are true they…read moredon't give the tenants no break and don't treat tenants all the same I'm constantly looking over my shoulder walking on egg shells and I write this review with tears running down I am a mother of two girls I'm dealing with roaches ants in my apartment unit they fumigated three times already that I had to leave my home because my kids can't inhale the chemicals one secondly you have to be aware of what neighbors you live around I have a neighbor that doesn't like children and always reporting false reports I took it to the leasing office and they dismissed me basically saying to find somewhere else when I was in my unit first but honestly it goes both ways if they don't like children they can leave I was just fine here first so please ask that when moving in because neighbors matter thirdly you can't even barbecue in your own balcony I don't know why but supposedly it's a fire hazard but this apartment is a smoking apartment as they stated I made a complaint about my neighbors the same ones reporting false claims smoking cigars in the unit and it's transporting to the vent of my bathroom and I was dismissed that I should find somewhere else but worried about barbecue smoke hypocrisy fourthly you can't tell me they aren't racist because at this point I feel targeted and if you pay attention they just have Mexican workers and black people and only hiring Mexicans to cut the grass clean the pool fix the concrete and especially if you need a maintenance request and they only have black security no white people working outside at all fifthly don't get me started on the events they do they only do that as a piece offer and take pictures so they can make themselves look good when in reality they do it in exchange to tell you if you can write a good reviewer Sixthly you were able to park where ever until they started towing cars the same tenants that pay they fckn rent the cars don't even be beat up just expire tags like cmon they act like it's going to be like that forever like if we ain't already struggling to pay rent and they did that intentionally it's all about MONEY TO THEM if anyone has recommendations for low income families please im looking to move out as soon as possible

Ever since I moved here it's been peaceful and quiet. The apartments are clean and come with…read moreappliances. Also when or if something breaks Libo and Eli come quick and fix the problem every time. Libo and Eli are an additional amenity that's comes with living at Town Square

We have lived at Townsquare Apartments for almost two years now, and it's been a wonderful…read moreexperience. Mayra and Gabriella are so helpful and keep communication easy and clear. A huge bonus is having a washer and dryer right in the unit; it makes daily life so much more convenient. Highly recommend!

West Park Villas is the PLACE TO BE! I just moved out to Lancaster a few weeks ago for a job out…read morehere, and let me just say - West Park Villas was the best place in many aspects. First off, the management team here was the best! When I came out here to tour apartments, other places had rude management and people who didn't seem to care. This was not the case with WPV- the entire management team was passionate about the place and were super friendly! Jennifer was amazing and was with me the entire time helping me through everything. Everyone in the office was also super friendly and have been able to answer any question I've had - thank you to Alex, Elizabeth, and Sherette! I also want to shout out Joel the maintenance guy! He was able to move around his schedule so that I was able to move in earlier than I had expected to - which made my move in process a whole lot easier! I love my apartment - it is amazing and has completely new appliances and anything I have a question about I can easily reach out to management. The area is super quiet and safe - I have had 0 issues! If you're looking for a quiet, safe, and family friendly place, look no further than West Park Villas!

My kids and I have lived at West Park since November. The staff is nothing short than AMAZING!…read moreLiterally above and beyond to help. I was qualified for my apartment in less than a week. As other places were taking months.. ridiculous! Maintenance is great, landscaping is nice. Such a dog friendly community! Today my AC went out, I had a professional HVAC company waiting for me when I got home! They don't skimp! I definitely recommend this place! The only thing it could use is a little updating. The inside of the units are a little dated.

Lived here for 11 months, did NOT renew my lease, moved somewhere safer, cleaner, and friendlier +…read morerespectful neighbors (see cons list from my experience here. You can pay same for a better complex! They are charging ~1.9K now for 1 bedroom. PROS: 1. Staff at front are friendly.... When they actually answer the phone or their emails 2. The community here does different events throughout the year for everyone to get together 3. Basketball court + grills to use on the property and there are 2 pool areas + 2 gym areas, 1 per apartment section (2 in total) 4. Their apartments are ALL renovated and the inside is nice with updated appliances and ceiling fans in the bedroom and living room 5. Trash DOES get taken out on consistent basis 6. NO issues with getting my security deposit back, was quick and received within time frame I asked about 7. You can pay rent with a credit card and they have a flex rent program for helping pay rent if you can't afford it all in one amount/due date CONS: 1. Front office is HARD to get in touch with! Id send emails and either never get a response or they response days later.... Even calling is hard to get in touch w/someone, usually goes to voicemail which got annoying as a resident 2. Their security guards are just sitting on their phones most of the time and I'd only see 1 person at a time, hard to keep track of the complex with 200 units or so in it 3. Parking always was running out on weekends with people bringing guest and they take a bunch of spaces, super annoying! 4. Crime occurred in the neighborhood! My first month here we got an email notice about the "Kia Boys" coming into the neighborhood and had damaged Kia's they sent a notice about protecting our vehicles.... Not a very safe vibe from first impression 5. Trash fees... expect $75+ EVERY MONTH! I have never paid this much for trash fees! Ridiculous! Even at my new complex (same size community) & 4 other complexes I've lived in.... Have ALWAYS paid 25-40 dollars a month for this fee! 6. The automatic gates... they NEVER both work for very long! There were numerous times when 1 of the 2 gates was always getting broken and they had to repair it, took a few weeks at a time to fix the gate just for it to go down again same month or weeks later 7. Apartment heater on the roof blew up in the apartment across from me! (See photos attached).... This was at the apartment my friends and fellow service members lived in! Their heater blew up above their bedroom and of course it was days before Thanksgiving... they spent their Thanksgiving in a hotel room! I also attached the note the complex sent to all of us in the immediate area where the explosion happened... CALLED the number to complain about NOT having water and heat, especially with family in town for Thanksgiving and NEVER got answered back! Even after voice messages... Super irritating! Since our move ins, myself and my other service member friends thankfully have gotten out of this place. 8. COCKROACHES! Expect cockroaches here! Absolutely gross.... Their plumbing is super old and NOT clean.... Spent quite a lot of money on bleach consistently cause it helped keep the cockroaches from coming up from kitchen drain and mainly the bathroom sink & shower drain! Would even have to cover my drains when leaving for vacations due to cockroaches coming back so much.... Not cool & never lived in a place with a cockroach problem 9. Dirty neighbors! People leave trash bags nonstop on their door steps, balconies and around the community! It's gross! Especially when you're paying 1.8-2K+ a month! Clean this property up! 10. Plumbing problems! one of the complexes had random water sitting there for weeks on sidewalk by the mail room, NO wonder why there is a cockroach problem here! 11. Gyms do NOT have AC! (Only fans) 12. Random homeless people would come inside the property at night. emails went out cause HOMELESS PEOPLE WERE SLEEPING IN OUR SHARED LAUNDRY UNITS! 13. Dog poop everywhere here.... If you don't want to clean up after your animal... don't have an animal! (Yes, I own a dog too!)

All they do is raise the prices of EVERYTHING! They'll send a cute email, but always reminds you…read morethat rents due! The trash area is DISGUSTING, literally caught my neighbor peeing there in broad daylight. The laundry is disgusting as well, I can't wait to move out of here! They don't care about US, they want money, That's why no one is moving in here.

We had a wonderful experience living here. They never raised rent on us in the whole 2 years we…read morestayed here. The owners were always warm and friendly. This apartment complex is very conveniently located near a Target, gyms, grocery stores, and food places. It's definitely one of the best prices for monthly rent as well.

Leasing office staff is really rude. The lady that works in the office seems to have a problem and…read morea huge attitude with people that's not her race. She must hate her job to be rude with whoever walks through the leasing office doors. I witnessed her ugly attitude and decided not to ask questions I just walked out. I waited for a few minutes there not once did she look my way said anything about helping me. I'm sure she was glad I walked out. ‍ .

Manuel V. (Mike) consistently delivers exceptional work showing great attention to detail and…read morestrong commitment to safety. He responds to work orders quickly and completes them and make sure the problem never occurs again. Great Employee

I had a great experience thanks to DeAndre . He was incredibly helpful throughout the entire…read moremove-in process and went above and beyond to make sure everything went smoothly for us. He was patient, kind, and genuinely cared about helping us, which made a stressful situation so much easier. It really felt like we were being helped by family rather than just someone doing their job. If you're coming in, make sure to go to DeAndre you will not be disappointed. I truly appreciate everything he did for us and highly recommend him! THANK YOU SO MUCH DEANDRE

Now that I have moved out after 13.5 months of living here, I can write a review about the place…read moresince I no longer fear people knowing where I live! First, they don't take section-8, which makes the residents very pleasant and quiet (since they have to wake up for work). I never once had an issue with noise here (I did face inside the complex, and, as many people know, the "Sunset Ridge" place across the street is a devastatingly dangerous and bad place, the noise level and safety might be less desirable facing the street). Office staff: amazing. Nice, helpful, and professional. Grounds: clean, relaxing, and full of amenities. The clubhouse has a stadium theater (don't get too excited), gym (the gym is ASTONISHING and is basically a full gym), and conference room. Parking is ample and there are plenty of open spaces. No assigned spaces though and some people park like buttheads. Apartments: 80's style kitchen. Everything else is great except the air conditioning (its an ineffective heat pump), which is expensive to use and will run non-stop and not maintain temperature. Actually, in the peak-heat months, you will get hot despite the a/c running non-stop from 3PM-9PM. Electric bill about $200+/month for summer....think I'm joking? Im NOT! They are upgrading the a/c units one at a time though. STORAGE SPACE IS UNHEARD OF AND INCREDIBLY AMPLE! Fridge? $25-35 per month Cockroaches all over the place at night when its hot. The big, HEALTHY black ones. One was crawling on the ceiling above my bed right before I went to sleep. They seldom are inside the apartment though...just all over outside. Overall, this place was nice and is a great value for the money. I enjoyed living here.

I lived at the Willows a year ago so I can only speak of my experience. The apartment units are…read moreoutdated with ugly carpet but the fire place is a nice added touch. They do not accept Section 8 which is hard to find in the area. Everyone works and all the others are elderly. Parking is plenty but I lived in the front. The staff was always nice and attentive to us. The AC does suck!!! Roaches are everywhere outside in the summer! They were never inside my apartment however like I've read on other posts. Plenty of storage space. Even with the roaches I'd rate them high because it was quiet, safe, and affordable! The clubhouse was awesomeee and the gym was mostly empty. The apartments across the street are not safe and there is no gate which they should look into putting up. Overall I enjoyed my time there and if I had to move back to the area I'd move back to the Willows.

These businesses is fraud!!! They take your money (deposit) and keep it and never return it as…read morepromised and states on contract. I have multiple email stating the Will send my refund back on my card now a month later stating the need to call there book keeper. This place keeps your money doesn't want to refund and not a good place of business . IF ZERO STARS WAS AN OPTION I WILL DEFINITELY CHOSE THAT ZERO STARS TO RATE THIS PLACE. Do not recommend this place save your time and money.

I've been living here for a year now. I love my apartment, and almost all my neighbors in my area…read moreare great. I do have one neighbor who screams and fights all night, but that can be expected at any complex. There's been no real issues the past year and any time I've needed something from maintenance, it is handled quickly. No complaints, I'm renewing for another year.

The policy on keeping dogs on a leash is not in force. Residents let their dogs run around in the…read moreparking complex maintenance personnel see it and will not say anything. The work orders are not answer timely. You see maintenance personnel talking on their phones most of the time instead of working on the orders. There have been multiple fights and security nowhere to be found. I am not able to have my window open due to weed from my neighbor downstairs. The smell of weed is the norm in this complex.

Thank you Sienna Heights!! Amazing staff always going above and beyond for their tenants. I…read moreappreciate you guys!!