I recently visited my family and was so impressed by the friendly and welcoming leasing staff. The…read morecomplimentary popcorn is such a thoughtful touch, and my family shared how kind and professional the maintenance team is during repairs. Of course, things can go wrong anywhere, but it's clear that this team truly cares and goes above and beyond to help. The sense of community has improved so much over the past year, with great resident events and a noticeable focus on professionalism and organization. I've also seen how well they communicate expectations to keep the property clean and well-maintained. You can tell the difference--whether it's the team actively keeping the community spotless or simply waving hello when my family checks the mail or walks their pup. Thank you for all your hard work! I'm sure you don't hear appreciation enough, but it really shows!

I would not recommend moving in here!! Ive gotta my car towed from my parking spot 2 times now, I…read morekeep going to the office to tell them about it and they literally don't care. Everytime I try calling maintenance to make an appointment they just don't answer, they make you pay for pest control and there are literally bugs and roaches everywhere around my unit its like you're paying for no reason!! RENT IS ABSOLUTELY RIDICULOUS!!!! just an all around HORRIBLE HORRIBLE experience and would never recommend Anyone to move in

We have lived at Townsquare Apartments for almost two years now, and it's been a wonderful…read moreexperience. Mayra and Gabriella are so helpful and keep communication easy and clear. A huge bonus is having a washer and dryer right in the unit; it makes daily life so much more convenient. Highly recommend!

Do not move here. I've had nothing but problems since moving…read moreinto Town Square Apartments. The biggest issue is the terrible roach infestation. it's a known problem that every resident here is aware of. Despite pest control coming in regularly,the issue never gets resolved. Pest control comes to the building every Tuesday which is a red flag all around. The property itself is dirty, with trash and debris often blown onto your unit porch/doorstep. The pool is never open, and I've lived here for a while and it's always been closed - completely useless. There's a lack of proper upkeep throughout the complex, and it's clear the management isn't doing enough to maintain it. I also have issues with poor communication from management, and they seem to avoid resolving any concerns. I would highly recommend looking elsewhere if you care about a clean, functional place to live. Save yourself the headache. Side note ( THEY OFFER COMPLIMENTARY PEST CONTROL SERVICE BECAUSE THE WHOLE BUILDING IS INFESTED) and also makes us pay for it along with water trash and sewage.

West Park Villas is the PLACE TO BE! I just moved out to Lancaster a few weeks ago for a job out…read morehere, and let me just say - West Park Villas was the best place in many aspects. First off, the management team here was the best! When I came out here to tour apartments, other places had rude management and people who didn't seem to care. This was not the case with WPV- the entire management team was passionate about the place and were super friendly! Jennifer was amazing and was with me the entire time helping me through everything. Everyone in the office was also super friendly and have been able to answer any question I've had - thank you to Alex, Elizabeth, and Sherette! I also want to shout out Joel the maintenance guy! He was able to move around his schedule so that I was able to move in earlier than I had expected to - which made my move in process a whole lot easier! I love my apartment - it is amazing and has completely new appliances and anything I have a question about I can easily reach out to management. The area is super quiet and safe - I have had 0 issues! If you're looking for a quiet, safe, and family friendly place, look no further than West Park Villas!

My kids and I have lived at West Park since November. The staff is nothing short than AMAZING!…read moreLiterally above and beyond to help. I was qualified for my apartment in less than a week. As other places were taking months.. ridiculous! Maintenance is great, landscaping is nice. Such a dog friendly community! Today my AC went out, I had a professional HVAC company waiting for me when I got home! They don't skimp! I definitely recommend this place! The only thing it could use is a little updating. The inside of the units are a little dated.

Lived here for 11 months, did NOT renew my lease, moved somewhere safer, cleaner, and friendlier +…read morerespectful neighbors (see cons list from my experience here. You can pay same for a better complex! They are charging ~1.9K now for 1 bedroom. PROS: 1. Staff at front are friendly.... When they actually answer the phone or their emails 2. The community here does different events throughout the year for everyone to get together 3. Basketball court + grills to use on the property and there are 2 pool areas + 2 gym areas, 1 per apartment section (2 in total) 4. Their apartments are ALL renovated and the inside is nice with updated appliances and ceiling fans in the bedroom and living room 5. Trash DOES get taken out on consistent basis 6. NO issues with getting my security deposit back, was quick and received within time frame I asked about 7. You can pay rent with a credit card and they have a flex rent program for helping pay rent if you can't afford it all in one amount/due date CONS: 1. Front office is HARD to get in touch with! Id send emails and either never get a response or they response days later.... Even calling is hard to get in touch w/someone, usually goes to voicemail which got annoying as a resident 2. Their security guards are just sitting on their phones most of the time and I'd only see 1 person at a time, hard to keep track of the complex with 200 units or so in it 3. Parking always was running out on weekends with people bringing guest and they take a bunch of spaces, super annoying! 4. Crime occurred in the neighborhood! My first month here we got an email notice about the "Kia Boys" coming into the neighborhood and had damaged Kia's they sent a notice about protecting our vehicles.... Not a very safe vibe from first impression 5. Trash fees... expect $75+ EVERY MONTH! I have never paid this much for trash fees! Ridiculous! Even at my new complex (same size community) & 4 other complexes I've lived in.... Have ALWAYS paid 25-40 dollars a month for this fee! 6. The automatic gates... they NEVER both work for very long! There were numerous times when 1 of the 2 gates was always getting broken and they had to repair it, took a few weeks at a time to fix the gate just for it to go down again same month or weeks later 7. Apartment heater on the roof blew up in the apartment across from me! (See photos attached).... This was at the apartment my friends and fellow service members lived in! Their heater blew up above their bedroom and of course it was days before Thanksgiving... they spent their Thanksgiving in a hotel room! I also attached the note the complex sent to all of us in the immediate area where the explosion happened... CALLED the number to complain about NOT having water and heat, especially with family in town for Thanksgiving and NEVER got answered back! Even after voice messages... Super irritating! Since our move ins, myself and my other service member friends thankfully have gotten out of this place. 8. COCKROACHES! Expect cockroaches here! Absolutely gross.... Their plumbing is super old and NOT clean.... Spent quite a lot of money on bleach consistently cause it helped keep the cockroaches from coming up from kitchen drain and mainly the bathroom sink & shower drain! Would even have to cover my drains when leaving for vacations due to cockroaches coming back so much.... Not cool & never lived in a place with a cockroach problem 9. Dirty neighbors! People leave trash bags nonstop on their door steps, balconies and around the community! It's gross! Especially when you're paying 1.8-2K+ a month! Clean this property up! 10. Plumbing problems! one of the complexes had random water sitting there for weeks on sidewalk by the mail room, NO wonder why there is a cockroach problem here! 11. Gyms do NOT have AC! (Only fans) 12. Random homeless people would come inside the property at night. emails went out cause HOMELESS PEOPLE WERE SLEEPING IN OUR SHARED LAUNDRY UNITS! 13. Dog poop everywhere here.... If you don't want to clean up after your animal... don't have an animal! (Yes, I own a dog too!)

Just had a horrible viewing with dovetta, she was rude gave us zero information about what to do…read moreonce we got there and then was mad at us for not reading her mind. The apartments themselves look like an aged slum. The insides of the apartments were okay but being talked down to while we walked through the dilapidated buildings wasn't fun. The pictures online are extremely misleading.

We had a wonderful experience living here. They never raised rent on us in the whole 2 years we…read morestayed here. The owners were always warm and friendly. This apartment complex is very conveniently located near a Target, gyms, grocery stores, and food places. It's definitely one of the best prices for monthly rent as well.

Leasing office staff is really rude. The lady that works in the office seems to have a problem and…read morea huge attitude with people that's not her race. She must hate her job to be rude with whoever walks through the leasing office doors. I witnessed her ugly attitude and decided not to ask questions I just walked out. I waited for a few minutes there not once did she look my way said anything about helping me. I'm sure she was glad I walked out. ‍ .

I had a great experience thanks to DeAndre . He was incredibly helpful throughout the entire…read moremove-in process and went above and beyond to make sure everything went smoothly for us. He was patient, kind, and genuinely cared about helping us, which made a stressful situation so much easier. It really felt like we were being helped by family rather than just someone doing their job. If you're coming in, make sure to go to DeAndre you will not be disappointed. I truly appreciate everything he did for us and highly recommend him! THANK YOU SO MUCH DEANDRE

I waited a few months prior to submitting my review once so that I could become acclimated with my…read morenew residence first of all I would like to sincerely thank thank Lonnie Goldman for her professional assistance as well her support and understanding since moving in her pleasant attitude toward approach to insuring that all of my questions and concerns are add in a timely fashion Being a military veteran my approach to structure is somewhat mainstay in my lifestyle,Thus far I am happy that I chose Sunset Ridge to the point that I have referred other veterans Thank you Lonnie

Now that I have moved out after 13.5 months of living here, I can write a review about the place…read moresince I no longer fear people knowing where I live! First, they don't take section-8, which makes the residents very pleasant and quiet (since they have to wake up for work). I never once had an issue with noise here (I did face inside the complex, and, as many people know, the "Sunset Ridge" place across the street is a devastatingly dangerous and bad place, the noise level and safety might be less desirable facing the street). Office staff: amazing. Nice, helpful, and professional. Grounds: clean, relaxing, and full of amenities. The clubhouse has a stadium theater (don't get too excited), gym (the gym is ASTONISHING and is basically a full gym), and conference room. Parking is ample and there are plenty of open spaces. No assigned spaces though and some people park like buttheads. Apartments: 80's style kitchen. Everything else is great except the air conditioning (its an ineffective heat pump), which is expensive to use and will run non-stop and not maintain temperature. Actually, in the peak-heat months, you will get hot despite the a/c running non-stop from 3PM-9PM. Electric bill about $200+/month for summer....think I'm joking? Im NOT! They are upgrading the a/c units one at a time though. STORAGE SPACE IS UNHEARD OF AND INCREDIBLY AMPLE! Fridge? $25-35 per month Cockroaches all over the place at night when its hot. The big, HEALTHY black ones. One was crawling on the ceiling above my bed right before I went to sleep. They seldom are inside the apartment though...just all over outside. Overall, this place was nice and is a great value for the money. I enjoyed living here.

We've lived there for 2 years and enjoyed our stay a lot! It is a very safe and well maintained…read morecommunity. Gym, pool and the spa are the best amenities. Tennis courts are great too. Plenty of washers and driers, as well as parking spaces. The only issue that we had was the AC that was outdated and could not handle the heat of above 85 degrees. However, by the time we had to move, they started replacing the AC units in some apartments. Hopefully they will upgrade them all eventually. Great place to live! Safe and very affordable.

These businesses is fraud!!! They take your money (deposit) and keep it and never return it as…read morepromised and states on contract. I have multiple email stating the Will send my refund back on my card now a month later stating the need to call there book keeper. This place keeps your money doesn't want to refund and not a good place of business . IF ZERO STARS WAS AN OPTION I WILL DEFINITELY CHOSE THAT ZERO STARS TO RATE THIS PLACE. Do not recommend this place save your time and money.

I've been living here for a year now. I love my apartment, and almost all my neighbors in my area…read moreare great. I do have one neighbor who screams and fights all night, but that can be expected at any complex. There's been no real issues the past year and any time I've needed something from maintenance, it is handled quickly. No complaints, I'm renewing for another year.

Mike, always takes the time to say hello and check in on how things are going, which is a key part…read moreof maintaining a positive and welcoming environment. Thank you Mike for being so charismatic. its always great to see you around, keep up being nice and caring.

The policy on keeping dogs on a leash is not in force. Residents let their dogs run around in the…read moreparking complex maintenance personnel see it and will not say anything. The work orders are not answer timely. You see maintenance personnel talking on their phones most of the time instead of working on the orders. There have been multiple fights and security nowhere to be found. I am not able to have my window open due to weed from my neighbor downstairs. The smell of weed is the norm in this complex.