I have to agree, appalling customer service. I bought what was clearly a fundamentally dangerous…read moreand/or faulty dog toy (which disintegrated within about 30 seconds of play). It was a well respected brand and expensive and should have been returned to the manufacturer. The 'female' assistant was rude and dismissive - and disinclined to help in any way. They clearly have no interest in animal welfare and I suggest that you shop at a more professional and knowledgeable (not to mention better appointed) shop. The toys at Orvis and Morrisons are far superior and cheaper. Dog food at Prior Park nursery more convenient.

AWFUL.. JUST AWFUL. There is no option to give them half a…read morestar! If there was I would! I had been a customer for approx 7+ years, Buying cat food fortnightly and quite a lot of it as I have 4 cats. Recently I have had to select their delivery because I have a weak spine, sciatica and currently a fractured wrist that isn't healing. My last delivery the manager left in the wrong place, I told the girl who took the order to get him to leave it in the green house outside my door, when I got back there was no delivery. On ringing the manager he told me he left it in the recycling bin outside my door which I do not have anymore! I told him this and went to check and the bin was open and nothing in there. The manager then left a replacement in the right place. I went to make a delivery order today and the staff who have been nice for years were just utterly downright rude to me saying I cost THEM money! and they will not deliver to me anymore! I told her that the manager left it in the wrong place and she just blantantly went back on everything that was said last time and argued saying He says he left it in the right place When I reminded her that I told her to tell him to leave it in the green house she said nothing! I asked when he was next in to speak to and was told she doesn't know, so I started naming days next week, she answered rudely I don't know I have a medical alert dog for my seizures which are currently worse and been signed off work for now with my back issuess, so cannot physically go out and carry back cat food which is quite heavy for my back and only on one arm! DISGUSTING SERVICE, I AM LEAVING NEGATIVE FEEDBACK EVERYWHERE. AVOID. AVOID AT ALL COSTS! RUDE UNHELPFUL STAFF. I AM TELLING EVERYONE I KNOW INCLUDING ALL OF MY PREVIOUS CUSTOMERS (AS I WAS A DOG TRAINER/WALKER BEFORE BEING ILL) TO AVOID THIS SHOP!

Sort of a cross between a Cash 'n' Carry and Pets at Home - this is a warehouse with no frills…read more Because of its size and style it can pile high the bigger items for pets - runs, dog cages and beds - with more choice. It also has a good range of the bigger bags of food to save money. They even have a pick 'n' mix of dog biscuits! Dogs are allowed in if they are well behaved, staff are friendly and helpful.

This is one of Bristol's best independent pet shops: a friendly, family-run business with…read moreknowledgeable staff, offering a far less clinical shopping experience than you get at mega stores such as Pets At Home. The prices seem more reasonable than most other independent pet shops I've visited, and there's a far better selection of goods in stock than you might expect. Everything I've bought from Olly's Polly's to date - mainly dog-related bits and bobs including a collar and several squeaky toys - have been of good quality. They sell Burns dog food, too, which isn't always easy to come by. Check the opening hours before you make a special trip here, because they're closed all day Sunday and Monday, and Wednesday afternoons - and then on the other weekdays when they're open, they close for an hour at lunchtime! Oh, and be sure to introduce yourself to the resident parrot (unless you're ornithophobic, of course).

A chirpy cheerful colourful cool pet shop!…read more Olly's Polly's is actually called just 'Pet Shop' but everyone know it by the more jovial name that is printed on the window. From long lasting fish food sticks to cat litter trays you can help your pet feel more a part of your family (and sometimes treat them better than you treat alot of your family!) The staff always have a big beaming smile and it puts to shame the often cold approach that many main stream pet stores seem to adopt.

A large multi-purpose pet shop, this is situated in the Kingsway shopping precint just a short…read morestroll off the town centre. It might seem incongruous at first as it is situated in a huge Georgian buolding that once stood in it's own quiet grounds, the essence of graciousness. Now it is redolent with squeaks and chirps and bubbling of water tanks. Set over several floors, there is a good supply of just about anything you might need for domestic pets - food, bedding, cages, toys, treats. It is always fascinating to watch the many different small fish swimming in their tanks, and upstairs on the first floor you can see small rodent type pets for sale - hamsters, mice, guinea-pigs. Small children love to watch the little creatures as they await a good new home. In fact, there is so much packed in that the customer floor space for humans, especially around the main tills, is rather limited and narrow and often involves a bit of a shuffle. The assistants are always very busy and helpful, but for I sometimes wish they could wear more distinctive 'team tops' as I've almost mistakenly asked customers for advice in the past, believing they worked there! All-round though an excellent store for all your domestic animal supplies.

I find this company, based in Frome, offers a great service. They will happily find any product for…read moremy Labradoodle with short notice, and will also deliver to my door when necessary, such as large and heavy stuff which I cannot manage these days.

The Big H Pet Superstore is in county walk which is behind sainsburys. There is a panasonic shop…read morenext to the shop. The prices in here are very reasonable for your pets needs. They have a lot of stuff you would expect such as leads, bowls, cages and feeders. It is a pet paradise. It is nowhere as big as Pets at home but it has all the essentials you would and could ever need. I believe they sell a few small pets in there as well, such as hamster, mice and rats. If you need supplies for your pet then this should be your first place to come.

This pet shop is a lovely little find just off the main street in Bradford on Avon, tucked away. It…read moredoesn't really stock the basics for your pet like food, drink and litter etc it is more of a shop for your pets little luxuries in life! They cover most animals such as dogs, cats, guinea pigs etc and each animal has it's own little section. I have 2 cats and they have absolutely lovely items for sale and also the prices are really good. I bought a cat treats tin as well as some treats and the owner is so polite and friendly, enquiring about your pet. If you fancy giving them something special then get down to Fetch.

Fantastic little pet shop. Really high end products and very helpful, friendly staff.read more

I didn't even realise this shop existed until I was bought here to pick out my birthday present a…read morefew years ago. No, I wasn't treated to a bag of hay or a chew toy, my present was the furry kind, a hamster to be precise. I was really nervous (the last hamster incident I was involved in ended in blood and being mentally scarred for life) but the owner was absolutely lovely. He was extremely knowledgeable and friendly, giving us a full history of his current stock of hamsters and stressing that he only uses particular breeders. As this goes for all the small animals he sells, this means that customers can rely on healthy, happy and docile animals. As well as the hamster in question, we also bought all the necessary paraphernalia that one needs to take care of it. Once again the owner gave us expert knowledge on what kind of cage we needed and once we got the hamster home I rang this shop up practically every other day for advice and he was nothing but patient. Definitely recommend this place for all your pet needs, particularly if you are looking to buy a healthy, friendly pet.

messaged this shop a question, and unlike other stores, these replied and with 5/10 minutes, even…read morethough its after 9pm. now thats what you call customer care. im well chuffed. many thanks alfie and bella.......

I visit Prior Park most weeks, it is a lovely garden centre, well stocked with a wide variety of…read morequality plants. It's not the cheapest place to buy, but then you get what you pay for sometimes, also it is well staffed with people who are usually able to assist with your queries. Prior Park is more than just a garden centre - there is a good pet section (including stocking more unusual items, such as foodstuffs for reptiles), a really nice food section with reasonably priced organic and local food, and all sorts of homewares, including plenty of unusual gift ideas. What I visit weekly for though, is its excellent cafe. There is an indoor seating area with air conditioning, or you can sit outside on a sunny terrace. Again, not the cheapest in town, but the quality of the food and drink is very good; they always have a range of scrumptious cakes, plus a standard snack menu of sandwiches, toasties and jacket potatoes. There is usually a home made soup of the day, plus a couple of main course options. I had pea and mint soup yesterday and it was delicious, so good that I passed my compliments to the chef. It's a good venue to meet people for coffee; a real bonus is that there is ample free parking for customers, which is a rare and precious thing in central Bath!

This is a shop inside the historic Cardiff Market. An old Victorian building that remains a good…read moresource of produce from local traders. As you enter the market you will be greeted by the same smell of fresh fish that has filled my childhood memories of this place. Pets World offers a wide range of products for pet owners and prospective pet owners alike. They've got hamsters, guinea pigs and rabbits on offer if you fancy getting yourself a furry friend or you just want to gawp at something cute for a few minutes. As well as this they will be able to provide you with all the cages, hutches, food, toys, and supplies you may need for your pet. As with all the traders in the old Cardiff Market, Pets World is an expert in its field, so they will be able to offer expert advice and guidance that you know you can trust.

Ok so I'm not a particularly animally person as in I'm not big on pets. Tthe reason I went to Pet…read moreWorld is because I just happened to be out with my friend who was getting supplies for his Hamster. Overall the stall has large selection of stock including cages, toys, treats, food and of course animals. I had visited once before and if memory serves they had kittens for sale but sadly they weren't there this time. There was however an array of birds which were sat about chirping and my friend was able to get some nutty seedy type things for the Hamster which weren't that bad for value. This shop can be easily located on the balcony in the market so there should be no problem in finding it if you find yourself in need of straw and sawdust.