DO NOT HIRE OR BUY PIANOS FROM THESE PEOPLE! They lied and cheated me out of the Petrov piano that I had been paying for on a hire-to-buy basis and once the full amount was paid they pretended that it was only for hire. They constantly made excuses not to send me a proper contract, sending only one relating to the renting of the piano, e.g. they had run out of contracts and would send one on- just short of 'my dog ate all the contracts'. This lasted for three years, but I (mistakenly) thought they were honest, (BIG mistake) and when, finally, I calculated that it was all paid off, I rang them to send me the final papers, they refused to accept what I had said and told me either to go on paying or they would come and collect the piano. I was so incensed, especially since I had correctly calculated that I had paid more than £300 over the rate of hiring the piano; more than £2,000 for a second-hand piano. I was so disgusted with their attitude that I told them to come and collect the piano, but they owed me more than £300 in overpayment. They came and took my piano and paid me back the overpayment. I probably should have called the police, because as far as I was concerned they took my piano by fraud, but I probably couldn't prove it. So, in short, DO NOT TAKE DELIVERY OF ANYTHING FROM THIS FIRM, ESPECIALLY WITHOUT THE CORRECT PAPERWORK. IT WOULD PROBABLY BE EASIER WRESTING A LAMB CHOP FROM A ROTTWEILER !! GOOD LUCK ! read more