This is my first time giving any business a negative review but I felt this one was warranted. In January this year, we used Paramount movers to move from Florida to Los Angeles. Though our items were picked up and delivered within the time frame, the unfair business tactics and horrible and rude customer service left us angry and frustrated and cost us more than $1000 from the original contract. I am sharing the tips from my experience below to save you the frustration and agony. You should specifically watch out for the following items: 1. Do not sign the contract until a field officer comes and physically inspect your items or requests the photos & dimensions of each item you are planning to move and you have proof of the estimation calculation. They quote a low price to get into the contract binding with 40% or more payment upfront using improper estimation of the shipment items and square footage to subsequently raise the cost before the move. The contract specifies the customer is not allowed to cancel due to changes in cost of the move. Get everything in writing, including proof of measurements for any square footage increase claims. 2. Do not sign the contract if they have not shared the packing procedures upfront. Understand your responsibilities clearly as their procedures are vague at some points. Get written clarification for specific items of your list, as their verbal assurances will NOT be honored. 4. Beware of their horrible customer service. They are very rude, unresponsive and unreliable once they get your money. They keep transferring you from one representative (broker/contractor) to the other and they will not honor the previous representative's words. Once the move is complete, they refuse to return calls, emails or messages so there is no recourse if items were lost or damaged during the move. Their tactic seems to be ignoring the customer so that customer gives up complaining and takes no action against them as the days pass by. Use significant caution when doing business with this company. read more

If I could give a negative rating, I would. You would be better off putting your belongings in a little red wagon and pulling them behind you on the way to wherever you are going. My move took place 15 months ago and I just now feel rational enough about it to write a review. My first impression on my initial phone call was a positive one. The person I spoke to was polite and professional, described different options to me and after asking me for a description of what I would be moving, gave me an estimate which I was happy with. The fun began the day the movers showed up with a U Haul truck. The list of what I was taking with me had grown and I had communicated that information to the company during the time between the initial call and the time that the mover showed up with the U Haul. One guy was an employee of the moving company and the other three were literally people that he had picked up off the street. After everyone left, I found drug paraphernalia and empty alcohol containers in my bathroom. When the guy saw the additional things that I was bringing my estimate jumped from $2200 to almost $9000. I am a disabled senior and moving is challenging enough without those kind of surprises. Additionally the guy, who was arrogant and rude during the whole process, said there was no way all this stuff was going to fit in his truck. I am disabled and was unable to walk that day so my neighbor who is very sharp eyed and smart was keeping an eye on things outside. So I had 2 choices - either pay the almost 9k or leave a bunch of my stuff behind. By this point I was crying in frustration and anger. i called the company trying to work out something and the person on the phone, who was also rude and abrupt, said those are your options. She gave me an in between option that I could do a certain amount for $5900 and that amount was determined by volume. I agreed to that middle amount. I had things inside the house, things on the porch and things in the yard organized into groups. They had already loaded everything from the house which fit into the allotted area and I had to determine what to leave behind, which was a challenge since I could not walk that day. My neighbor walked out to the truck with the rude and obnoxious mover to show her the amount of space that was remaining and she came into the house to help decide what could go and what had to stay. During all of this a new contract with the new price and new volume of stuff to be moved had been printed and the guy was badgering me constantly to sign it. I told him I was not signing until I actually read it. He was terrible. In hindsight I should have just cancelled it when they first showed up and things went to hell right away. At this point I was still crying because I had a total of 10k to make this move which had to include paying the movers and driving myself and 5 animals across the country as well as setting up my new household. As mentioned I am a disabled senior and I am on a fixed income. It was financially devastating to me to have to pay almost triple the original estimate. They finally finished loading, I had signed the contract and my neighbor went outside and took a picture of how much empty space there was on the truck. Over half the truck was empty so all of my things would have fit without issue and he lied about not being able to fit everything. My neighbor is very assertive and organized and made sure that they fit as much as possible into the allotted space. Otherwise i'm sure I would have been able to take even less with me. One of the young people who was helping with the loading and was the only halfway nice person out of the 4, said that he has seen them do this a lot of times - show up to pick up whatever is being moved and giving the customer a much higher price than what they were told initially. My neighbor said they dropped one of my pieces of furniture off the ramp 3 times and another piece of furniture twice. Both were damaged and required repair when I finally got them. It was a nightmare experience from the second the arrogant jerk {trying to keep this rating G rated} showed up to the time they left my house, with my belongings that had to remain behind because of the huge jump in cost scattered around the yard, which was a whole other issue that I had to deal with just days before moving across the country. DO NOT USE THIS COMPANY!!!!!!THEY ARE LIARS AND CROOKS!!!!THEY DRANK AND DID DRUGS IN MY BATHROOM!!!!THEY WERE RECKLESS WITH MY BELONGINGS!!!!!DO NOT TRUST OR BELIEVE THEM!!!! The only bright spot in this scenario was the driver who delivered my goods. He called the day before to make sure I would be here to receive the delivery. He was clean, well dressed and polite. He unloaded everything efficiently and placed it where I asked. He could see I was elderly and disabled and set up my bed and unboxed my big TV and set it on top of the TV stand since I would have been unable to do that. He did a great job. read more

I can't believe I trusted this company with everything I owned. THAT DECISION COST ME thousands of dollars, countless hours, immense stress, and nearly a year later I'm still missing property while having received someone else's belongings instead. What an absolute nightmare this company has been and I am no closer to getting real answers than I was on day one. Let's start with the money. I spent hours with their sales team. I sent photos. We discussed exactly what I had. We went through my inventory in detail because I wanted to avoid surprises on moving day. I was quoted approximately $3,000. Moving day arrives and suddenly that number jumps to nearly $7,800. A 160% increase. Funny how the surprises only seemed to benefit them. At that point, my belongings were already loaded and I had very little choice but to move forward. Then came the delays. I relocated across the country to start a brand new job. I carefully planned my move around the delivery dates I was given. I set aside time to unpack, organize my home, and get settled before beginning a demanding position that required significant travel. The delivery dates came and went. No belongings. No answers. No accountability. Instead of getting my home ready and focusing on my new career, I spent my time calling managers, chasing updates, and trying to figure out where my entire life had disappeared to. I had to buy replacement clothing, bedding, pillows, blankets, cookware, and basic necessities just to function because nobody could tell me when my belongings would arrive. Then after weeks of uncertainty, I finally received notice that my delivery was coming. The problem? I was in another state working. After weeks of not being able to get a delivery date, I suddenly received only a few hours' notice while my flight was literally landing. The irony was unbelievable. But wait. It gets better. My shipment somehow ended up being transferred between multiple trucks, multiple companies, and multiple locations. The crew that picked up my belongings wasn't the crew that delivered them. One company picked it up. Another warehouse handled it. Another company transported it. Another crew delivered part of it. To this day, I still don't know how many hands my belongings passed through. And somehow, during all of this, I ended up receiving property that wasn't even mine. Not just a random box. Someone else's personal belongings. Luxury belongings. Gucci. Prada. Versace. Louis Vuitton. I eventually tracked down the owner myself because nobody at the company seemed capable of telling me who the items belonged to or arranging for them to be returned. Think about that for a second. If someone else's luxury belongings ended up sitting in my house, where exactly did my missing belongings end up? One of the explanations I received was that my mattress, worth thousands of dollars, allegedly "didn't fit." Okay...Then where is it? Why wasn't it put on another truck? Why wasn't it delivered later? Why am I still waiting for answers? Then came delivery day. The situation became so chaotic that police were called to the property. My new landlord personally witnessed employees yelling, cursing, arguing, and nearly getting into a physical altercation in my driveway. Nothing says professionalism quite like having law enforcement involved during a furniture delivery. Over the course of this nightmare, I spoke with manager after manager after manager. Every conversation ended the same way: "We'll look into it." "We'll call you back." "We'll figure this out." Nothing was figured out. Nothing was resolved. Today I am still missing belongings. Today I am still dealing with damaged property. Today I am still waiting for answers. Between the 160% increase from the original quote, damaged items, missing belongings, replacement purchases, weeks of delays, time missed, stress, and the countless hours spent trying to resolve a situation I didn't create, my losses have become substantial. & believe that I have emails, texts, photos, videos, call logs & recorded conversations documenting this nightmare. Don't let this be your biggest mistake. read more

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These people should not only rot in hell, but should rot in a jail-they're actual criminals. They took over $6000 as a deposit, sold my move to a company that had been shut down, had no license, no insurance, and wasn't even a mover but some guy who then sold it to another guy and so on. The people who picked up our stuff used a fake DOT number on our paperwork, closed company name on the paperwork They lost our entire shipment for two months, And literally tortured our family. Two months into asking when we would have our delivery, we found out that they dropped everything we own, our entire home; all of our belongings in a random yard... when the homeowner came to check on her property, thank God she found our contact info in one of our boxes and called us. We don't understand how our stuff could have been thrown off a truck into her yard She sent us photos of everything we own scattered across her lawn Completely ruined by the rain, snow My heart sink into my stomach and I was physically ill After another month of begging Paramount to get our stuff, they finally did. We had to pay them over $11,000, they offered no apology and offered no refund. They blamed everything on the crew that they hired to pick up our stuff, claiming it was their fault Even though paramount sold our move to them! Legally paramount is to have certain signed agreements with the agents they use. They did not have a licensed registered agent service our move, they knowingly sold our move to some guy, and had no binding agreement with the company, nor any license or insurance to actually be a mover. We literally paid them to destroy everything we owned, the best part was paramount trying to force us to sign a nondisclosure agreement so that we wouldn't sue, write negative reviews or come after them for the literal criminal act and disgusting way that they treated us. I understand that we hired a broker, and I am all well with a company brokering my move to a licensed legitimate Moving Company, however, they didn't. They sold it off knowing this guy had no moving company, no dot number, license or business even touching our things They falsified paperwork, fake DOT numbers and had some random people in a rental truck throw it on a truck and then literally dump it All the while it took them 2 months to figure out what had actually happened because paramount had no idea where our items were. They had no paper trail of who did our move, where the money went. Nothing. Making us send them copies of paperwork and bank account so that they could trace back where the money went and who had our things. Paramount only actually brought us a 1/4 of our items and left the rest gathered all over this poor woman's yard. They moved us in November, it's now April, and the majority of our belongings are still spread across this property completely destroyed, wreaking of dead animals, mold, feces and dirt. My grandmothers antique furniture ripped to shreds, our boxes ripped open and ransacked, our clothing thrown all over the place, with holes and dirt and blood. The smell, is indescribable. When the delivery driver arrived he would not bring our stuff in as he said he had not been paid, when we called paramount asking them to pay the driver they said no, the driver called the owner of paramount on speaker demanding pay and he began yelling and cursing at the driver and after an hour finally paid him half of their agreement. Thank god the driver had a heart and delivered our stuff, he told us he was never paid his full check and never worked for paramount again, that there are awful rumors in the moving community about how awful paramount is and the owners being scammers and not paying employees and having a toxic and abusive work environment. I witnessed that first hand based on the few phone calls we heard. They're disgusting people, stay away, they clearly thought nothing of doing this to us, don't take any accountability, do not care that we literally lost everything(my children's clothing, toys, photos, family heirlooms, important documents, jewelry, furniture, literally everything) and this happened to 2 others as well The owners and operators of this company are clearly heartless and brainless They do not deserve to stay in business or be able to ever operate again. The owner and his managers are incredibly rude yelling and harassing customers, very condescending and manipulative, trying to turn everything back around on the customer. They should be ashamed of themselves. Unless you want to pay someone to literally destroy your entire life and livelihood and worldly possessions, and emotionally physically, and mentally torture you and your family, run far away from this sad excuse for a Moving Company. Criminals, thieves, predators, scammers, con artists, greedy, selfish scum bags! read more

Paramount Van Lines - Movers Near Me - Delray Beach, Florida

Please listen to my warning!If i could give a negative star rating i would! DO NOT TRUST THESE SHIESTERS! COMPLETE CROOKS. They straight up lied to me during the planing of my move and booking it. Said they were a private company and not a broker! LIES LIES LIES! They gave me the whole family run company BS and the day of my move i found out that they sold my move without my knowledge to company who stole everything my family owns. When they showed up with a rented uhaul telling a story of the truck braking down in the way i called Paramount to verify this company is legit and i was told yes! They stole 2 priceless family airelooms! They stole my toddlers furniture and every toy she owned! We are devastated and have to start our whole lives over 2000 miles away with Nothing! I am just sick over this company. Ive included pics of our stolen property recovered with the aid of law enforcement. Our stuff was stolen and held in a wherehouse while we were being threatened to never see it again without paying an absorbent amount of money! It was thrown in with several other families stilen goods held together by tape!!! read more

Paramount Van Lines - Our beloved possessions shoved into a storage unit mixed in with other people's stuff for 3 months! - Movers Near Me - Delray Beach, Florida

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THEY ROBBED ME!! I WOULDN'T WISH THIS EXPERIENCE ON MY WORST ENEMY!!! I called several companies requesting a quote. They claimed they had the best reviews, and on google, they did. I should have checked yelp, though, but I will be leaving my own review on google. I had a horrible experience with a full service company in the past so I decided that I will make sure this time it is not a company that moves several people at the same time bc all my moms things were broken when we finally unboxed everything. I also waited weeks and didn't want that to happen again! I spoke to Ian first, who was super nice, was very relatable, because we both come from New York City, he assured me that my things would be in it's own truck because they do not mix items with others. Will get there within 3 days. I was so happy when I got off the phone because I gave him a rundown of everything I was taking with me. I didn't want to miss anything and we had a very good conversation. He gives me a quote for $3688 which for me was too much and figured I need to say no. He offers me a great discount if I committed that day of $1000. He needed to get approval. He calls me back, and thanks me for my service and goes on and on about how his company was very huge on ensuring that they take care of their veterans. He then sends me new paperwork to sign with the new price and again talking a lot of how proud he is of my family that is huge Yada Yada Yada! Little that I know I am signing for a completely different amount of footage and half my things were not on the paperwork that I actually signed. I then get a phone call a few days later from someone by the name of Mitch, now, Mitch wasn't as nice as Ian. Because surprise surprise, there was no way that the the quote was correct. Because half of the stuff I knew I had told him I had was removed, I look at what I signed and paid for and sure enough it was gone! I was in disbelief because I swore I told him exactly what I needed. However I digress, after speaking to Mitch, it turns out. I need to pay an additional $1500. I thought I was losing my mind because I knew I had done my due diligence and provided the details of all the boxes that were going to be in the truck along with all of the furniture. He says well that's not what I have here and proceeds to tell me I have no medium boxes only small. I only have one queen bed instead of all the things I originally had told them I was quoted for, but because I was so distraught at the price I immediately was telling him look I don't want to lose another dime I need to cancel this! He says "you can't because you're going to forfeit your $1227 deposit if you do." I said let me call you back and immediately called my husband upset and crying who is 100% disabled and the reason why I was looking for a full service moving company. I couldn't find the email with my original quote and he "felt sorry for me" so he "got approval only charged me an additional $250.00. I was so upset but I figured at least my husband won't have to help me. Moving day comes and this huge semi rolls onto the apartment complex I am living in. I immediately get angry because now I know I was lied to. The truck has other people's things on it already and the way it is separated is by 2 colored strings. I explain to the driver I was assured that my things would go in it's own truck. He immediately gets nasty and says "That's not how that works! Your things don't even stay on this truck it goes to a warehouse and it can take up to 14 days to arrive!" I go inside because I already feel defeated. He then walks in my door and says you're only approved for 661 cf. I immediately lose my mind! I said wait how long has this company been doing business?! I told them several times what I had been charged and charged again! He said well you need more space and then tells me it's going to cost me an additional $3600 on top of what I was already paying! I had given 1227 and 250 of the price but now I needed to give him yet an additional 3600?! I was so angry I told them GET THE F OUT OF MY HOUSE!!! I don't want you in my house! My husband was on the phone trying to calm me down but I had it! I calm myself down a bit and see the truck is still outside. I apologize to the driver but I stood firm on not wanting the service because I was lied to so much! The company calls me and says that they are keeping my deposit but because of my trouble they would gladly give me back $200 if I signed an email see attached. I told her she can keep it!!! I will not agree to that and how insulting it was that she offered $200 of almost 1500 down payment!! read more

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These scammers are outright thieves and professional con artists. I don't even know how they sleep at night defrauding and intentionally misleading people of their hard earned money. SERIOUSLY, any positive reviews are NOT at all a factual representation of how they operate. They first lowball you with a very low estimate for your stuff. Then once the third party carrier arrives the price more than triples because they have pocketed your initial deposits for themselves with no shame or accountability as to what you should actually be paying. It ONLY goes downhill from there. They hit you with hidden fees and hire unprofessional movers who can't count or do the math when it comes to what you owe so they price gouge you. When your stuff is delivered you better believe they have stolen valuable items and don't even let you know of the delivery date. The amount of federal laws broken are way too many to count; it's like they play hopscotch on every law to benefit themselves. From beginning to end, it is a never ending nightmare, as the scam strategy becomes more convoluted. Just when I thought it was over, the delivery process took the cake. I was called out of the blue to let me know my items were arriving that day after weeks of silence regarding the delivery window. I drove 5 hours from North Carolina just to be there so I wasn't hit with their absurd redelivery fee. My large plasma television in addition to other valuables were taken. These people have only JUST hit the surface of the lengths I plan to go to to for justice and to get them shut down. When you do work at a federal level, let's just say there is knowledge and access to higher channels of accountability :). Furthermore I had to hire a U-Haul for them to transfer my items at delivery because they wanted to charge an additional $487 fee on top of the $4,497 I already paid for a one bedroom apartments worth of items. Hahaha we will see who has the last laugh. I'm plastering this all over so people know who they are and how they operate. It's my due diligence to society. Stay FAR FAR AWAY. Please allow these photos to speak for themselves. Most of my items were delivered damaged and I'm missing an entire 60' plasma television and other items. I had to transfer my items to the storage unit myself. I also received boxes of items that were not even mine. They don't respond to any emails or your calls because they do not give a flying hoot about you. All they see is green. Karma is alive and well though, I'll tell you that much! :) read more

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If I could give this company 0 stars, I would. While planning my move to Chicago, I called "Two Movers," not realizing they were contracted through Paramount Van Lines until after booking. Every single time they called me, the price went up. Originally, I was going to use Two Men and a Truck, who quoted me $2,100. Instead, "Two Movers" undercut them with a $1,976 quote, so I went with them. That was a huge mistake. In the end, I paid $2,600 for them to move a bed, two chairs, one nightstand, and a few boxes -- absolutely outrageous. When I raised my concerns, a representative named "Sam" promised to look into it and call me back. She never did. Every follow-up attempt led to more empty promises and zero resolution. This company is dishonest, unprofessional, and a complete scam. Please take the other negative reviews seriously -- I wish I had. Save yourself the stress and money and stay far away from Paramount Van Lines/Two Movers. read more

Update: I received a full refund from the bank after disputing the charges against these scammers. The "movers" they hired were 8 hours late, showed up in a U-Haul, raised the price 50%, left a bottle of urine in my closet, and ended up stealing everything I own. When I called Paramount's support number, I was connected to a man claiming to be the owner. He was ABSURDLY rude and repeatedly said "I don't have to help you." Literally the worst experience I've ever had with a company in my entire life. Do NOT use this company for any reason. read more

Moved my Parents from Burbank, California to Orlando, Florida and cannot believe how seamless our experience was! The thought of moving was extremely scary and stressful! Our Moving Coordinator Emily's sense of humor and compassion quickly put our concerns to rest. Amelia in Operations didn't skip a beat, gave us exact play by plays and everything went exactly as promised. Huge shout out to Mark the Driver/Foreman as my Parents mentioned he was very polite and accomadating! They also gave Senior Citizen and Military discounts to our family! HIGHLY RECOMMEND! read more

Paramount Van Lines - Movers Near Me - Delray Beach, Florida

This company operates primarily as a broker, taking a significant portion of the total cost while outsourcing the actual moving services to third-party contractors. They initially provide a low estimate to secure your business, requiring a non-refundable deposit (often 15% or more) upfront. However, this estimate is often based on inaccurate or vague assessments of your shipment size, leading to substantial price increases later. Once the contract is signed, you're typically not allowed to cancel--even if the cost has changed dramatically--so be sure to get all estimates and measurements clearly documented in writing. Customer service was extremely disappointing. After payment, communication became inconsistent and unhelpful. I was frequently passed between representatives, and no one took responsibility for prior commitments or information. On delivery day, the crew refused to open the truck for inspection until final payment was made. The supervisor, not the drivers, was especially difficult to deal with and only began cooperating after I made it clear I would contact the authorities. He also failed to provide the required inventory documentation at delivery and called later, asking me to sign electronically so they could process their payment--long after the move was supposedly complete. I strongly recommend being cautious and doing thorough research before using this service. Make sure you fully understand what you're agreeing to, and don't rely solely on verbal assurances. read more

WARNING - PLEASE READ BEFORE HIRING PARAMOUNT VAN LINES I have never written an online review in my life, but I feel obligated to share our experience to protect others. My wife and I hired Paramount Van Lines believing they were a reputable moving company. We paid a $2,600 deposit for our household move pursuant to our written agreement. Without our knowledge or consent, Paramount brokered our move to another company, Backup Movers, just days before the scheduled pickup. Backup Movers picked up our household goods and, under the terms of the contract, agreed to deliver them on a scheduled delivery date. That delivery never occurred. Our belongings were more than two months late and were never delivered at all. Backup Movers stopped responding to calls, messages, and emails. When we contacted Paramount Van Lines for assistance, as required under the agreement, they failed to intervene or provide any meaningful support and instead repeatedly gave us the runaround. As a result, my family spent Christmas without our furniture or personal belongings. With the assistance of federal and local law enforcement, we were eventually able to locate and recover our property. Our household goods had been stored in a facility for over two months with no delivery scheduled or attempted, despite the contractual obligation to complete the move. Despite Paramount Van Lines' failure to perform the services outlined in the contract, they refused to refund our $2,600 deposit. We are currently working with multiple law enforcement agencies and the Attorney General's office regarding this matter. Please take this warning seriously and conduct thorough research before hiring this company. Based on our experience and Paramount Van Lines' failure to honor its contractual obligations, I strongly recommend avoiding this company. Update Regarding Paramount Van Lines This is an update regarding my ongoing situation with Paramount Van Lines. As of this posting, the company has not made any attempt to contact me or resolve this matter. Unfortunately, companies operating in this manner often do not take consumer complaints seriously until formal action is taken. For that reason, I am outlining the steps I have taken--and recommend others take--if they experience a similar situation and are unsure how to proceed. Recommended Actions for Consumers 1. Contact your local police department File a report for fraud and stolen property. 2. Contact the Federal Motor Carrier Safety Administration (FMCSA) File a formal complaint. Phone: 1-888-368-7238 Below are the Codes of Federal Regulations that were violated in my case. Circumstances may vary for others. 1. 49 C.F.R. § 371.7(a) NCCDB Checkbox: Broker failed to disclose broker status 2. 49 C.F.R. § 375.401(a) NCCDB Checkboxes: Mover misrepresented services or role Deceptive business practices 3. 49 C.F.R. § 375.703 NCCDB Checkboxes: Failure to deliver shipment Failure to perform agreed services 4. 49 C.F.R. § 375.130 NCCDB Checkboxes: Failure to act in good faith Failure to communicate shipment status 5. 49 C.F.R. § 375.130 NCCDB Checkboxes: Failure to act in good faith Failure to communicate shipment status 6. 49 C.F.R. § 375.701(a) NCCDB Checkboxes: Loss of household goods Failure to assume responsibility for loss 3. Contact the Better Business Bureau (BBB) Phone: 14076213300 4. Contact the Federal Trade Commission (FTC) Report fraud through the website homepage: https://www.ftc.gov/ Or by phone: Phone: 877-382-4357 5. File a complaint with United States Moving Protection https://usmpo.org/file-a-complaint/ 6. File a Small Claims Case (Florida) Visit: Clerk of the Circuit Court & Comptroller, Palm Beach County | Home https://share.google/DZE5lcvrOOpxC0Hk9 Search for Self Service and locate "Form 46" (Small Claims). Once completed, upload the form through the Florida Courts E-Filing Portal: https://share.google/OprrmdpmmfG5nSwta read more

i would not recommend this company to move dog feces 10 feet. cuz they would undoubtedly find a way to make that cost more. Also, you can watch your invoices for the name changes, as the company will switch names frequently, almost as frequently as they pay for positive reviews to be uploaded daily. Hidden fees, premeditated upsells, account managers that absolutely ghost the customer, Unethical business practices that border on extortion. the basic situation you will see is this: the initial salesman, in my case his name was Ian, will give you a nice quote and, will proclaim proudly that he can offer you a $1000.00 Discount if you will commit with his company right away. He will then 'guide' you through the initial deposit, which is 45% of the fee. that they will take a CC for, the rest of the payments have to be made to the drivers, which he will claim are THEIR drivers in THEIR trucks, and those have to be money orders. They will not schedule to actually SEE your stuff, or to measure it to determine the actual square footage needed. instead, as part of signing the quote there is a bullet point in the middle of the fine print that claims you waive that service. Instead they will give a ballpark estimate based on the inventory list you provide. they will not contact you again until 5 days prior to the pickup date. Then, an account executive named Mitch will call you and, he'll start out very personable, even going so far as to assure you that the driver himself will confirm a specific delivery date with you when he picks up your belongings. then, casually mention that your inventory is inaccurate or, seems to be missing items. Then he'll offer to add them and update the inventory. Which of course comes with 'the sqft calculation is wrong' so he'll increase it by about 75sqft, which will require an additional deposit at $4.25/sqft, or around another 300 bucks. Seems pretty trivial at first. (So, for a running tally that 1000 discount is now only 700). then comes moving day, a driver named Andrew will text you and, exclaim in the text, without even seeing your stuff that he will probably need more space. He'll arrive in a 20 ft uhaul with day labor lumper to help load everything. he will look at your stuff for a few moments and, this is where the extortative behavior starts, he will casually mention 'we'll see how much space it takes'. Then will load all your stuff in a Uhaul. Once he has possession of all your possessions, he will play on his phone for a bit before claiming he needs an additional 100sqft. to which you, of course, will object, as you already contracting for the appropriate space and, measured everything yourself to insure that everything was within that spec. he will then proclaim that's not his problem. it's not his job to debate it with you, that's between you and Mitch. He will insist that you call him with the complaint. And, you'll try. However, Mitch will not answer the phone. He will, somehow take Andrew's call when he goes outside to 'check on something'. You'll call several more times and, get the same result. At the point where you advise them they can just unload it because, you aren't paying for the BS upsell. Then he'll advise you that unloading would involve a 500.00 charge (250/hr x2 people). So you are left with the choice of paying 500 for that or, pay the additional 425.00 charge for the space he claims you needed. he even offers to show you the measurements to verify that he is correct. At this point he will measure the empty space in the truck and, show you that calculation. (so he's trying to pass off the space he didn't use rather than the space he did). (running tally again, that 700 just dropped to 275). when you ask about the delivery date, he will tell you 5-14 days is what DOT regulations require and, will freely admit that he isn't the one delivering it so he has no idea when it will get there. In transit; you'll email Mitch asking for a specific date. that will get ignored. delivery: a driver will call you in the evening, wanting to deliver the following morning. Awesome, you clear your schedule to be available. Then the driver doesn't show up. after waiting most of the day you call him, since he hasn't contacted you, at which point he wants to reschedule because his earlier delivery took longer than expected. reschedule for the following day, he shows up, asks for the inventory that was never provided, even though the contract estimate states that they would inventory, measure and note the condition of all your things on pickup. Instead, best you can do is stand by with a notepad to catalogue everything. note the damages, which the driver won't take responsibility for, he'll recommend filing a claim. won't have any idea whose stuff is whose when you point out that some of the boxes stacked on yours are not yours. bottom line, it's more cost effective to go with any other company. read more

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I would give this place a negative star review if possible but it isn't so 1 star it is--This place lies about their services and the costs of them as well as the delivery dates and don't bother calling to ask management because they tell you one thing and no less than 10 minutes later tell you " I didn't say that" more lies. The people they have deliver your homes furnishings and goods in my case a place called Safeway, LLC out of NC does not take care of your goods as they travel all over getting thrown around and tossed about in between jobs before they make it to your destination. Then IF it isn't solid wood all over they won't pay for their . 60 cents a pound when they break it or damage it! Keep in mind this doesn't cover your boxes they throw around. I would steer clear of this place and look elsewhere or rent a U-Haul and do it yourself!! read more

These people are con artists! They give you a quote for "packing", loading, transport and delivery into the house. But when they arrive they have no boxess!! Then claim packing is not the same as "boxing"!! Then, their dispatcher claims she can tell by photos how many cubic feet you have and then inflates that figure by 150 cubic feet for $300 more dollars on top of the extra $500 for "boxing"!!! TOTAL RIP OFFS!!!! read more

I have waited some time to publicly post this review as I was hoping someone from Paramount Van Lines would have some semblance of integrity and AT LEAST make an attempt to make this right. Long story short, the quality is zero to none. They only want the payment up front. These people are so irresponsible and negligent. DO NOT MOVE WITH PAREMOUNT VAN LINES and if its too late, I am so sorry. I have filed a complaint with the FMCSA, Florida Attorney General, CA DOT and FTC. My mother & sister moved from California after my father passed. In scheduling the move with Paramount Van Lines, my sister & I first spoke with Ian. He seemed mostly helpful, and then I spoke with Scott. He was kind, but I am not sure even he knew what he was talking about. None the less, after completing a tireless inventory, we signed the estimate and paid the deposit. Apparently, this is when we signed the "Interstate Bill of Lading" too. ONCE THAT IS SIGNED, YOU ONLY HAVE THREE DAYS (NOT BUSINESS DAYS, NOT HOLIDAYS, JUST CALENDAR DAYS) TO CANCEL AND GET YOUR DEPOSIT BACK. When reviewing everything we signed with my mom, we realized so much inventory was missing, we called to cancel. This was the first red flag. I learned that if I had NOT signed that Bill Of Lading then my move was not valid, this is specifically stated in their estimate as well as THE LAW 49 CFR § 375.505(h). RED FLAG #1!!! RED FLAG #2 & 3: When my sister and I made many attempts to get ahold of Ian, he would not answer or call us back. Eventually we were able to get ahold of someone in "afterhours" who told us about the cancelation policy and then said no one would be able to edit the inventory until one week before pick-up. Finally some guy named Mitch called, he added the inventory as described but then the price jumped to nearly triple. Well NOW this is beginning to make since. In our time of vulnerability, we were prayed on. We pay a second deposit to Mitch, this was bigger than the first one by the way. RED FLAG #4 & 5: A truck shows up, that DOES NOT say Paramount Van Lines. I specifically asked about this scenario. Ian told me "Paramount Van Lines is a carrier with broker authority" and unless of an act of God, it will be a Paramount Van Lines truck and crew. The guys who arrived were nice enough. They tell us though that even though the inventory is almost EXACT, "enough space was not accounted for." We called the office to see what is going on. While the girl was nice, she was less than helpful and seemed distracted while speaking to us. We signed the paperwork and then watched as every single box and piece of furniture was loaded on the truck. We wanted to make sure every cubic foot we were paying for was being used. Now I knew the stuff would take some time to get to my mom's new home. Despite Ian saying "4 to 5 days max" I did read the estimate. However, I did not expect it to arrive in the condition that it did. Paying up wards of $30,000, some of which was for packing and as you can see was done not well, I expected a few scratches but not the safe to look like it was rolled all the way there. How rough does the furniture have to be handled to tear a hole in a quilted moving blanket?? Why was the mattress OUT OF the mattress bag and half of it water logged before it go off the truck? How do boxes look like that after just loading, unloading, loading?? They say my moms stuff went from one truck to a storage unit to another truck. The stuff tells of another story. RED FLAG #6 & 7: No one ever answers the phone again. Ian never responds to another email or text message. INFO which is supposedly the administrative email messages are not even opened. We were offered about $300 for damages because of course, no matter how badly the items are treated, they are only worth 60 cents per pound per article. However, in order to get the "insurance money" we would have had to sign a statement where we can not write a review. I would have paid $500 to write this review. How many people are desperate to replace their mattress and then are silenced. read more

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https://ai.fmcsa.dot.gov/hhg/searchdetails.asp?ads=&id=29770534&id2=27234725&f=search%3d3%26cns%3d1%26cn%3dparamou%26dot%3d%26mc%3d%26submit%3dsearch buyer beware !!! this is not a moving carrier. this is a moving broker in south florida. they have one truck legally registered in their name. do not go with a moving broker!!!! read more

Used this company to move from Northern Florida to South Florida. Staff was very polite and all of by belongings were picked up and delivered in a proper fashion. read more

I needed to move last minute due to family obligations and honestly, I was a little hesitant to go with this company due to the mixed reviews but they saved the day they fit me into their schedule showed up on time, and got everything moved quickly super grateful for there help read more

The absolute worst moving experience I have ever had. Moving from Pennsylvania to Florida. I decided not to do it myself this time and call a moving company. Bad choice. They showed up a day late and over two hours late and with only one guy, the drive. He waited around for an hour and half until help showed up. These helpers???? They hire people off of Facebook marketplace to just show up at your house and start moving your stuff for $20 an hour!! Background checks?? Doubtful!! I have two young daughters at home!! Not good!! I was told it would be a "white glove" experience. That I would have to do nothing. Yea right!!! After waiting for 1 1/2 hours for the packing to start I just started doing it myself with the driver. I had a quarter of the truck loaded before help showed up!! One guy showed up on a bicycle!! The other two??? (Eyes rolling) I'm not so sure about. One smelled like an ashtray and the other I thought was going to have a heart attack!!! Then I didn't stop until the truck was fully loaded at 8pm. They brought 20 boxes that I requested and blankets but no packing material. Thank God, I had that! So, my wife and kids had to start packing the kitchen while I was helping to load the truck. Only because I was told it was "white glove service". What a joke!! Truck showed up two days later at my new house. Guess what!? No helpers!! Just the driver. Thank God I was prepared and had someone to help ME unload the truck with the driver. Oh, the truck you ask???.....was a rental from Penske and the cargo area leaked!!! Within 1 hour Paramount Van Lines was calling for the finale payment. What a multi-hour joke that was. I told them, no problem on payment, but I wanted to know how much of a discount I was getting for all the work and supplies I had to do and provide. Well here comes the attitude!! Basically, they told me that was my problem, and no one told me to do that. Wrong answer!! I shouldn't have had to do anything! So, the argument went back and forth, and they threatened to keep my stuff and take it to storage until I paid and hung up on me twice!! Already had half the truck unloaded anyway. (Smiley face) I told them no worries you'll get your money but the negative review campaign you will get from me will cost you a whole lot more than my discount you would have given me. So, for almost two hours we tried to make payment because, "We don't take final payment by credit card." WHAT!? For almost two hours we tried to figure out how to get payment to them until they said. "Ok my boss said we can take it by debit card." Really!! After they got payment, they tried to make nice and ask me to not leave negative reviews if they paid MY helper and gave me a discount for the work I did. "We will call you Monday and discuss it with you." Sure!! That was two weeks ago. So here I am on my negative review campaign against a company that made me vow to never hire a moving company ever again. They only want your money!!! Rent a U-Haul truck and some movers and do it yourself. You will save thousands upon thousands of dollars and thank me in the end. Good Luck!!! read more

This is a fraudulent company, do not use!!! This is a broker company that doesn't have the first clue on how an actual move works. They are dishonest on the price and delivery timeframe. DO NOT USE! read more

This company is nothing but a broker that takes a third of the cost and does nothing but subcontract it out. I would look local and make sure they don't use subcontractors. Also cost double by the time we finished, and Paramount said they were delivering a load 10 miles from me and was going to South Carolina empty and that's where I was moving to . It was all smoke and mirrors. read more

My friend said stuff came up missing and was never recovered.He will never use them again.

If I could leave this company zero stars I would. This was the worst experience of my life. I was originally quoted 2453.33 from Florida to Texas , which I was happy with. Then 3 days before my move I received a phone call they went over my inventory I added 3 items and my price went to 4400.00 flat. They refused to refund me so I stayed with them. The day of the move a white truck with hole in roof shows up. 2 people reeking of pot. Graffiti all on side of truck. Who raised my price to over 6500.00. The worst was yet to come. They took 5 weeks to deliver my furniture. When arrived everything was broke or missing. I would write a book on this. BEWARE DO NOT USW THEM. read more

same as other revJews, quoted a price that doubled 3 days before pickup within the 3 days. they changed my card addition fees. customer service phone line was disconnected. asked for a refund and was told that I would hear from their lawyers. please don't even believe their lies. they have this scam perfected. stay away from this company. they stole $925.00 from me and now they are suing me? shame on you. I am having to move due to a death and they told me lie after lie . due yourself a favor and stay away from paramount van lines. God is watching you and you will pay the piper in the end read more