Had a problem with my mother's walker. stopped in to pick up a wheel. Bill was very helpful and…read moredropped the dishes to help! Gary

My mom was nervous about a sound her CPAP machine was making. The representative took the time to…read morethoroughly go over things with my mom, even offered to check if she was due for new eqpt. Having an employee like THAT is what makes a company good! She eased my mind and my mom's (which is no small feat) Highly recommend this place and kudos to them for an employee such as her!

Store has a good selection of medical products but parking access is not great off busy Lancaster…read moreAve. Purchased a medical ColdPac from this business on July 1. Started using on July 14 for a knee surgery. This cold pack started leaking out the freeze material. Took back to the store for a replacement on August 3 but they refused to exchange as it was past their "30" day rule. (By 2 days mind you)! This company should have better relationships with their manufacturers to allow for defective product exchanges. Thankfully I took a photo of the manufacturer contact info and the manufacturer is sending a replacement- however the medical necessity is now - who knows how long it will take to get the replacement. Gave the business 2 stars because they did get me a photo copy of my receipt to send to the manufacturer. Otherwise I will NOT return to this medical supply company again as a result of this experience.

If I could give negative stars I would. I told them to come Pick up their oxygen. it took them 13…read moredays to come and get it and then they charge me for the whole entire month and told me that's just the way it is. Never ever again. You

I called this company to fix a product they installed. They said someone would come out the…read morefollowing week. No one showed. I am handicapped so I'm not sure at this point why no one showed up. I do know this product is still under warranty. Just wanted to get my opinion known.

I am so glad I found My Mobility Pros. I have taken 2 different Zolax Transformer Scooters into…read morethis company to be fixed and they are very courteous, reasonably priced and deliver results quickly. I can't say enough about them. I travel over an hour to their store and after past experiences with other mobility stores, I will never look elsewhere. These guys are great. Thank you, Pat Henry

I have been testing and looking for a lift recliner for my father for some time and needed to test…read morethem out somewhere and order one. Since My Mobility Pros was local - I had to make an appointment during a very small window of time because that's when the one person who knows about the chairs best is there. Great. Their "showroom" which was up a bunch of steps to the building that also had a ramp that was old rickety wood and no less than 80 feet long. Good thing I didn't bring my father with me because he would not have been able to get in the building let alone down the very long hallway to the showroom. When I arrived for my appointment with the person with the expertise I sought, they were not there. The admin who had made the appointment - couldn't retain that I was interested in chairs - even after mentioning it a few times. She was bewildered by any questions about the chairs (that she sits in front of all day). She said she would have the expert call me. Never did but they did send options. Ultimately I went with purchasing it online because I was able to get the best help there. The vendors, out of Wilmington, who delivered and installed were great. However - there was one last piece - a footrest extension - that still needs to be installed. My mobility pros was called for this last bit - I don't know why. I've been waiting for over a week for them to call and schedule. I have since asked the online vendor Spinlife to retract the contract from My Mobility Pros and ask the previous technician to return to my parents' house for the third time to finish this job.