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    Paradise Ponds

    4.3 (11 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    5 hours

    Response rate

    100%

    Services - Paradise Ponds

    Irrigation design services

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    Stream and pond

    Ed installed our pond a year ago. He listened to all I requested and delivered BIG TIME and on time My dream was to have a very natural looking pond with a stream which appeared to emanate from my woods Ed said the new pond would be completed in 2 days even though an existing pond had to be removed. Two days from the start I was enjoying my pond. It is beyond perfect. Many thanks to Ed and his talented, courteous crew and to Susan who organizes it all from the office My fish are very happy

    Now I got his attention??

    This is quite possibly the worst customer service and worst pond service. I wish i can give you negative stars. I purchased a new home with a pond and paradise came highly recommended by the previous owner. It took 2-3 weeks to get my first appointment. The day of my appointment 2 young adults showed up made their way to my backyard without even ringing my bell. I went out there and introduced myself. It was very clear to me that they were amateurs at this. They did what they had to do and left also without letting me know. The day after the cleaning I called back and spoke with Susan and asked her why the pond looked worse then when they showed up she assured me the pond will clear up in a few days. I took her word for it but was still disappointed that no one gave me instructions (this is my first koi pond). She did send someone over to give me instructions who told me I should redo the pond. I figured I would get a quote. It took 30min to get a call from the owner and he arrived at my door next day. He gave me an outlandish quote and the pictures he showed me for new ponds were hideous and outdated. He follows up with an email and phone call to get the business which I respectfully declined. After just a few days the pond continued to turn swap green and fish started to die. I called again and again and again....each time I called Susan would tell me she can't speak on behalf of Ed but would have him call me. In the meantime she would give me excuses as to why the pond looks dirty or why the fish are dying. Guess who never called back....It's now been 6 months since their first visit and I am being asked to pay a bill for the service that killed my fish. Did I mention I had 22 Koi fish in the pond when I purchased and after their cleaning ended up with 14. Fish don't walk so who knows where they went. Based on other reviews I've read here I'm sure this will spark Ed's attention and maybe now I'll get a call. EDIT: just a few days after posting my review I got a call at 9pm from Ed which I missed. His voicemail stated that I have his attention now that I posted this review (see attached pic of transcribed voicemail). All the messages I left with his office for 6 months weren't getting his attention. I did not get a chance to call him back and this morning I get a call from Susan in his office who says "we noticed you put your house on the market for sale and Ed wanted me to call you and let you know he is putting a lien on your home so you can't sell without paying him". Good luck!!! Ed you are a terrible business man and karma will show its way back to you. You took advantage of my lack of knowledge as I am sure you have done to several others. I am also filing a complaint now with BBB. This could have been avoided had you called me 6 months ago.

    We used Paradise Pond to clean out our pond and it never looked better. Unfortunately, during the last tropical storm, a tree with the electric wires fell into our pond and cracked the lining and killed our koi. So, we called Paradise Pond to re do our pond. We told him what we wanted, such as keeping a Japanese Maple and another tree close by. He also built two waterfalls, planted around it and it's now magnificent. Ed was easy to talk to and answer all of our questions. We feel part of a pond family

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    6 years ago

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    Review Highlights - Paradise Ponds

    They arrived as I was leaving for work and when I got home I was able to sit by my new pond and relax.

    Mentioned in 3 reviews

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    Paradise Ponds - landscapearchitects - Updated May 2026

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