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Paradise Insurance Group

5.0 (1 review)
Open • Open 24 hours
Updated 3 months ago

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Response time

9 hours

Response rate

100%

Services - Paradise Insurance Group

Car and truck insurance

Life insurance

Motorcycle insurance

4 More Services

Homeowner or property

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Vehicle

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10 months ago

Very pleased with my experience. It's never fun to change insurance companies, but Paradise Insurance made it easy. Highly recommend!

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Chris Kelly Agency- Bristol West Insurance

Chris Kelly Agency- Bristol West Insurance

(1 review)

So last week 12/7/21 I got a new auto insurance policy, And I contacted my agent to cancel my…read morepolicy and cancel my payment. Fast forward to 12/13/21 my agent did not cancel my policy did not stop auto payment, payment was taken out of my bank account & I am now -137$ to my account an have over draft fees on top of that! The company is Bristol West, agent was Chris Kelly out of Newburg IN. I contacted Mr Kelly a week ago today on 12/8/21 I attached the email sent to to him as well. To cancel my current policy effective 12/7/21 an to stop all payment. Well my policy an payments were never cancelled. The payment was removed from my bank account placing me over a 100$ negative in my account an occurring over draft fees. The agent has not returned any of my phone calls. He had 5 days to cancel my policy. I have since reached out to Bristol West an they are making me jump through hoops to get my policy cancelled. They told me I had to Provide proof of my new insurance policy, how that's their business I'm not sure, and that I have to email them a letter with my signature requesting the cancellation of my policy even though I asked for via email to the agent an via phone with customer service! They have also informed me they will not cover my negative account balance or my over draft fees, which I was told by my current agent that they are legally responsible for as it was done out of negligence on there agents part. Also they are telling me it's going to take 10-14 business days to get me my refund as they have to issue a check an mail it to me. Although they took my funds electronically! They can't refund me electronically! I just wanted to warn anyone from potentially doing business with either of the companies!

Paradise Insurance Group - autoinsurance - Updated May 2026

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