Not sure why this family is getting harsh reviews for UPS issues. Use some common sense when…read morereviewing a business. Great family owned store. Always helpful and friendly. They must treat their employees well bc I don't see turnover often. Sadly, UPS is more reliable than our postal service. So pricing shouldn't be held against these logistics experts. Y'all should be happy to have an independently ran local business. Have you been to the one on Dacula Rd? They don't even have air conditioning :-( Take my money!

Maybe I'm missing something here? When are you charged for a UPS package as seperate and as an…read moreadditional fee for a $53.59 UPS ground 3-7 day service? When I came in I was told the fee was $53.59 and I sent a text to my client to let them know the fees. Then when I came back another older lady with braided hair charged me $56.84. When I asked why the increase in fee she said, and I quote, "oh that was just a quote it must have gone up in cost". Well the younger girl didn't tell me that so I assumed that this was logical,- I didn't have the receipt to notice that I was also being charged $2.99 for a 9x12 container to ship to my client. The last time I shipped UPS the container was PART of the shipping process, there wasn't an "uncharge". And the one I received wasn't even UPS - it was a plain white envelope that the lady put my shipping contents into and put a label on it. I didn't even think to look at the actual receipt because she wasn't truthful - she added on $2.99 for a package to ship it into. WTF? It's not about the measly $3 - its that I had to go back to my client and say - oh no, now it's $3 more and look like I don't know how to ship a package! Super shady way to do business.... Even the USPS provides packages for overnight or ground deliveries like this where you're paying a premium for shipping! Sorry, I've been a customer for almost 15 years because of the convenience but I'll be using the post office from now on.

I was in and out pretty fast thank goodness I got there when I did a line seem to form by the time…read moreI was done with my return, but the three workers seem to have got it done pretty fast

Do not pay for priority shipping here, the owner is scamming people out of there money by saying…read more"estimated" delivery date. I paid $55 dollars for a single envelope to be delivered overnight or 1-2 business days, when it actually took 5 business days. When I explained to the manager that the clerk told me the "time" was estimated he said no the date. I'm sorry who would pay $55 dollars for domestic mail to take the same amount of time as if I sent it through the post office? He's rude and told me 3 times he would call for a refund then changed his story when I arrived to say it's a request they may not refund it but previously said this happens all the time and he gets customers their money back? Fraudulent activity to scam people out their money. I will no longer do business here.

Every time i have visited the store everyone there has been very friendly and extremely helpful.read more

Excellent customer service. Thanks to it's services I was able to print remotely a document and…read moresign it to be used un another country.

Customer service 1-5 Visited this store to drop off an…read moreAmazon package. Unfortunately, they don't offer this service. Fair enough! Upon entering the store, there was one customer and two workers The young man was attending to a customer, and there was another worker in a chair on her phone. when I walked in, she looked up never greeted me, and went back to her phone. Customer Sevice at this location ris dead. Luckily there's so many other places that I can obtain service from that have great customer service. Unfortunately this is not one of them . But, thanks to the young man!

Cute Little Mailbox Store. Very Helpful. Tons of services. Allowed me to use a computer for a small…read morefee. Friendly staff. Neighborly atmosphere

Love this place! Cheap shipping cost. Can email the labels I need printing before I get there and…read morethey will have them ready for me. Staff is super friendly and helpful. Definitely recommend over going to a UPS store.

Amazing service. Always assisted with a smile! The office receives lots of traffic and the team is…read morealways accommodating to get their customers in and out. They also have great prices. I'd recommend this SOHO to everyone and anyone. You won't be disappointed !

5 stars!! Rep was very helpful and explained everything to me patiently. Will return!read more

I was visiting Madison. I bought some vintage fine china while in a collectibles store. I needed it…read moreto be shipped back home across the country. The helpful ladies in Qwik Pack & Ship took the care and time to wrap everything so that it all made it safely. No cracks or breaks. Thank you!

Tucked away in the strip mall next to Ollie's. Anything you…read moreneed to ship packages from popcorn to boxes to tape. Employees are friendly and look for all options for the best price. Tracking numbers are handed to you as well as emailed. The last pick up is at 4:30

Great place, great people. Best service possible. Can't go wrong, always a pleasure dropping…read moresomething off here.

I stopped in today because I've always tried to support this local business, and Sam is great. But…read moreunfortunately, this experience has changed my mind. Around 4:45 p.m., I went in to mail a simple greeting card to British Columbia, Canada. The employee's first suggestion was to send it via FedEx for more than $70. The process didn't seem correct as she was putting it in a shipping folder, I questioned why and when I asked if I could just mail it with stamps, she told me no. I explained that I had mailed greeting cards internationally with stamps before, including to Australia, and only then did she change her answer to say she didn't know how many stamps it would take. She actually asked me how many stamps I wanted to buy, which left me completely confused. I said I didn't know which is why I came to a mail Center. I want to believe this was simply an honest mistake by someone who hasn't been properly trained. However, it's concerning that a business providing mailing services couldn't determine the correct postage or take a moment to look it up. Had I been an older or more vulnerable customer who didn't know to question a $70 shipping quote for a greeting card, I might have paid it unnecessarily. I left without mailing my card because I no longer had confidence in the advice I was being given. I've been a loyal customer because I wanted to support a local business, but after today's experience, I'll be taking my business elsewhere. I hope the owner sees this as an opportunity to better train staff so future customers receive accurate information and don't leave feeling as frustrated as I did. I returned home and did an online search to discover that all I need is USPS Global Forever stamps (costing $1.75).