While we haven't booked with Paradigm yet, they did come out lickity split for an estimate. I spoke with Bo via text to schedule an appointment. They actually were gracious enough to come back out, after I had another roofer here the other day. Bo was nothing short of having great customer service, which I really appreciated!
He came out early this morning. He was the one doing the inspection. He got up on the roof, was up there for roughly 20 minutes, taking pictures, looking at the damage, etc.
After he was done, he showed me the wear and tear we had on our 5.5 year old roof. Which he said seems pretty early for a newer house. He suspected it was due to elements, water coming down from our gutter, and lack of a seal. When I didn't understand something, he referenced the pictures, explained the problems to me. He gave us two options, one was a quick fix, that he could do today. Essentially putting a bandaid on the situation. He'd seal the seam between the house and the roof, and update a few things. The other was a more costly repair, essentially repairing the shingles, adding a waterproof barrier, and roughly 3xs the price, but it was more in line with the other roofer who stopped by to give us a quote.
Whomever we decide to go with, I felt like Paradigm had great customer service, friendly, and was fair. I appreciated them coming out in a hurry. read more