Had high hopes for this place when putting feelers out for travel agents to help with a trip. They have been in business for a long time, and numerous locals used them back in the day, which led me to feel confident in them. However, I left feeling anything but confident after my meeting. First off, I must say that the staff are very nice. They are friendly and kind. They were never pushy or rude, which was nice. However, although this is great, I also came for a service. I had made an appointment, but it was apparent that they forgot about it when I arrived. They did not know who I was, nor did they recall where I was traveling to. They didn't even remember my name. Shortly after, they mistook me for someone else who was traveling somewhere else. Obviously, they were unprepared and had no information or materials ready for our meeting as a result. The only information about my destination I left with was that which I knew before I got there. The place is rather dated, so maybe they're behind on current methods. Who knows. The meeting, because of their lack of preparation, was largely speculation. They made some recommendations, some of which were questionable upon reviewing them and the experiences of other travelers. They also didn't meet the criteria I discussed that was important to me in accommodations. Went somewhere else and it is night and day different. 3 stars because they were truly kind. read more

Needed a document notarized yesterday, walked in, and was taken care of within minutes. Very easy and pleasant.

I have worked with Phil on planning vacations for my wife and I for the past 20 plus years. His knowledge of properties, and cruising is enormous. And most importantly, Phil is a real gem and always fun to work with. read more

I have done business with Papa's travel for over 20 years. They are fantastic and always go the extra mile in customer service. They have helped me out countless times, from last minute bookings to lost bags to finding the best way at the best cost for me and my family. I recommend them all the time to friends and clients and everyone loves working with them. Do not hesitate to use them for all your corporate and personal travel needs. read more

This agency screwed up our tickets going out of the country, and then a big mistake trying to get us out of Italy and back into country. He owes me money, keeps telling me he's 'working on it', and refuses our calls or emails. I find this whole situation to be unbusinesslike, unprofessional, and downright arrogant on his part. I would not recommend him to anyone. read more