Regarding Tom Nero's response to my post from late June, Tom should pay attention to his client…read morewho was left standing at a check in desk (in a foreign country no less) and whose client then had to wait 3 days until his agency sent confirmation of the reservation. Tom's attempts at scapegoating others for HIS agency's negligence is appalling. In addition, Tom should not make offers of compensation when he has no intention of keeping his word - his failure to keep his commitment and then duck & doge my follow-up calls (that he now spins as harassment) is over the top. I was well within my right to alter MY vacation plans 2 days prior to departure (not 24 hrs as Tom indicates, a mistruth). The fact that I remained at the resort and used the resort's facilities are moot since I was SUPPOSED TO BE at the resort...such a comment by Tom is absurd and laughable. Resort personnel were gracious to make a room available when in fact they had no paperwork/reservation from Avenue Travel. Not only did Avenue Travel put me in an embarrassing position at the Resort, but my humiliation continued as I had to stop by the front desk for 3 consecutive days to inquire if Avenue Travel processed the reservation. Having to do this impacted 3 days of (what was supposed to be ) my relaxing 7 day vacation. Upon my return home, I contacted Tom. He was apologetic, committed to monetary compensation and provided his cell #. When he failed to follow-up with me, I placed calls to both Tom's office/agents and then his cell...interestingly, my calls and messages went unanswered until I placed calls to him from another number). Tom copped attitude, reneged on his offer of compensation using the excuse that I "didn't book a cruise through his agency several years ago"....as if that has any bearing on his commitment of compensation for the embarrassing position I was put into. One could argue that Tom seemed to be engaging in some vengeful tactic. Tom, as the owner of Avenue Travel, has taken no responsibility for his agency's mistake. If there was some accounting issue as he claims, that issue was at their feet, not mine. Moreover, I am not aware of 5 office staff involved in my reservation (and if there were, it goes to show his office's incompetency in needing that much staff to handle one reservation). I can understand oversights occurring; however, I expect that oversights are compensated for when a client's vacation is impacted. My choice of using Avenue Travel was clearly a mistake and it turned into one problem after another. Mr. Nero and his partner would surely benefit from a Customer Relations seminar, and sadly, he doesn't seem to comprehend that their customer's experience can be the best or worst advertising. Coincidentally, I sincerely question the positive reviews written after my initial post.

Great to deal with nice people! They handle all of my travel needs ! Dawn is very nice professional…read moreand very knowledgeable!

Had high hopes for this place when putting feelers out for travel agents to help with a trip. They…read morehave been in business for a long time, and numerous locals used them back in the day, which led me to feel confident in them. However, I left feeling anything but confident after my meeting. First off, I must say that the staff are very nice. They are friendly and kind. They were never pushy or rude, which was nice. However, although this is great, I also came for a service. I had made an appointment, but it was apparent that they forgot about it when I arrived. They did not know who I was, nor did they recall where I was traveling to. They didn't even remember my name. Shortly after, they mistook me for someone else who was traveling somewhere else. Obviously, they were unprepared and had no information or materials ready for our meeting as a result. The only information about my destination I left with was that which I knew before I got there. The place is rather dated, so maybe they're behind on current methods. Who knows. The meeting, because of their lack of preparation, was largely speculation. They made some recommendations, some of which were questionable upon reviewing them and the experiences of other travelers. They also didn't meet the criteria I discussed that was important to me in accommodations. Went somewhere else and it is night and day different. 3 stars because they were truly kind.

Needed a document notarized yesterday, walked in, and was taken care of within minutes. Very easy…read moreand pleasant.

I have been using H&S travel for past 7 years. I have booked tickets with Armaan and he was very…read morehelpful and supportive. I inquired different dates with options, he was very nice and patience giving different options. I would highly recommend their services to my friends and family. It is secure and saves lot of time going to different websites.

Arman helped us to find a good deal at the last minute. Great customer service.read more

Let me just preface this review by saying, I've always booked my own travel and haven't ever…read morethought to use a travel agency before. However, I am VERY glad I did, as Jetsetting Families did an excellent job planning our Honeymoon. We decided to fly to Columbia for our honeymoon and we were put in touch with Randee. Since neither my wife or I had ever been to Columbia before, it was helpful to have a professional perspective during the planning process and know everything was taken care of once we got there. We told her our budget and our high priorities (like horseback riding and a few days on a close-to deserted Island) and she made sure it all happened! She also provided us with great recommendations like going to the mountains in Polomino up north which we never would have thought of on our own. During the trip, every little detail was taken care of. Between catching rides from the airport, to the ferry, everything was flawless. She even arranged a dinner reservation for us! Overall we felt extremely taken care of and had a wonderful honeymoon. The two things we wanted for our honeymoon was for it to be stress free and memorable. Randee nailed them both! Definitely recommend for your next big trip!

My wife and I have used them multiple times for trips all over the world and in the US. Randee is a…read morepleasure to work with and she was very patient with our family needs and ever changing itineraries. She helped get us amazing upgrades, meals at great difficult to secure restaurants and knows a lot about what to do with 2 young kids. We highly recommend using them and will always be a client.

Fantastic service! Applied for a Chinese tourist visa and received it within 11 days (regular…read moreservice). The processing fee was $40. Anyone who has applied for a tourist visa knows that one should not attempt this themselves. Elton had all the forms ready and sent them via email. He seemed to be very knowledgeable, easy going & speaks both English and Mandarin (maybe other languages as well). Definitely would recommend him. The agency seems to offer a variety of travel services.

Best service in Chinese visa application. No need to go to the Chinese Consulate…read more Very helpful staff.

Elite Travel Concierge. This company is a scam. They send you a invitation to hear a sales event…read moreabout travel. Promise you free vouchers for travel and dining. It's all a scam nothing is free.

A few months ago, my fiancée contacted Carli and paid the fee to have her plan and make all the…read morearrangements for our first trip to Hawaii together. Carli responded a week or two later with some basic overviews and comparisons of what each of the islands has to offer. Carli made a few recommendations on a couple hotels and my fiancée, responded with some additional questions, and we've never heard back. NOTHING, NADA, ZIP...AFTER THE INITIAL informational video, which was a basic OVERVIEW and COMPARISON OF EACH ISLAND - NOTHING! We have both tried emailing and calling multiple times over the past 2-3 weeks and neither of us has received a return call or email. When calling the Hoboken, NJ office number during their Eastern Time zone office hours, we have been immediately routed to an answering service every time. We've also even tried calling after hours, hoping to reach Carli or someone in the office. We just keep getting the same answering service that keeps offering to send another message "FLAGGED" and marked as URGENT! The answering service keeps apologizing, but apologies are not resolving the ongoing lack of any response from Carli and her irresponsible "concierge" travel group. It's now approaching 2 months before our planned vacation, and we are having to plan our trip without any assistance, and we have no time to plan our vacation, hence the reason we paid to have CARLI and THE CONCIERGE TRAVEL GROUP to make all the arrangements, as we are both healthcare professionals. This is our first vacation in almost 5 years, and after surviving the crazy life during the worst of the COVID-19 pandemic, we have been ghosted by Carli and her company. Not sure why Carli has not returned our calls and emails - perhaps they are overwhelmed? However, how long would it take to send a quick response or make a brief phone call to inform us that they received our messages, and inform us that they are overwhelmed and will refund our fee that we paid for their non-existent "concierge" services. If this 5 day trip to Hawaii had gone well, we had planned to use Carli for our trips to Europe and Italy next year. Also this company has now not only lost all the referrals we had intended on providing, but we will now make certain other healthcare professionals use a different "concierge" travel company. So unprofessional! HIGHLY DO NOT RECOMMEND this company!

I have been dealing with Tablet Hotels for almost a year now. Alyse Sarti is my personal concierge…read moreand is the best in the travel business. She is knowledgeable, efficient, worldly (which helps in this biz), kind, empathetic (to my disability and therefore so very helpful in finding a space where I would be comfortably accommodated) and goes out of her way to ensure that every aspect of a getaway is well-thought out, fun and as easy to plan as possible. As my disability makes it almost impossible for me to book anything, even checking one out at the library is difficult, Alyse works closely with me to make sure every aspect of my plans are in place, perfectly so. Every part of a a trip goes off without a hitch, thanks to Alyse and her amazing attention to detail. Keeping in mind the strict budget that I am on, Alyse manages to find destinations that are well suited to my eclectic taste AND financial limitations, a combination that is as hard to find as a kind, straight, honest man, who can dress himself, in NYC. Bravo Tablet for providing such a lovely service, a roster of boutique hotels, vacation destinations and a concierge as incredible as Alyse who is tops in my book for customer service, travel smarts and caring as much about my getaway as I do. Thanks Tablet, thanks Alyse, a perfect pairing for fabulous breaks from everyday stress and some out of the ordinary stress as well. You are the best! WELL DONE INDEED!

Very professional visa service. I have worked with a bunch of visa services for work, and the good…read moreones always standout. Visas to visit Russia aren't cheap, but at least CTVC provides good service through the process. My visa was delivered when promised and staff were very helpful answering questions that came up while preparing the paperwork.

Julia and CTVC were incredibly helpful. My dog ate my passport on Monday and we are leaving for…read moreCancun on Saturday at 5am. We live in St. Louis, MO, so the closest passport agency is in Chicago. I called Julia at CTVC, she was very calm, and provided very clear, step-by-step instructions. I overnighted my half-eaten passport on Tuesday AM, she got it all taken care of and in the mail Thursday. It arrived to me Friday morning. They were very responsive to all of my emails and made me feel very calm throughout the process. People were surprised by how calm I was throughout the whole process, which was all because of CTVC. They made the entire process very easy and I didn't have to fly to Chicago. I CANNOT thank them enough!!! Julia is the BEST!