" GREAT Service from A to Z, they have me covered. Great economy and upgrade services...."read more

¡Estoy muy satisfecha con el servicio de esta agencia! Necesitaba urgentemente hacer un poder para…read moreautorizar el pasaporte de mi hijo y no solo lo gestionaron de manera rápida, sino que la atención al cliente fue excepcional. Sin duda, recomiendo esta agencia a cualquiera que necesite servicios similares. ¡Gracias por su excelente trabajo!

I've gotten my taxes done here for several years now. Yes, early in the tax months Jan-Feb it will…read morebe very busy and you will wait several hours. So I suggest you take a small lunch box w/some snacks. 2-3 hours max. If you go first week of March, its a lot quicker. I've never had any tax related issues with her. She is very knowledgeable and educates you on the process and how you can best claim your taxes. I have recommended her to plenty of friends and never had an issue. The only issue is the long waits, due to the high volume of customers she has. There's a reason why she's always very busy because she's reliable.

Second year in a row where she had to amend my taxes for years 2016 and 2017. The first time I had…read moreto wait until September for her to fix it and I am now still waiting for her to correct it and also make an adjustment on paperwork we received after we filed. No one returns our calls and have had to send numerous emails. We had to physically go in order to get in touch with someone. She claims to have to mailed out our paperwork along with making the amendment. That was over two weeks Agi and I have yet to receive anything. She won't answer our calls yet again. Completely unprofessional and I do not recommend!

Quiet possibly the worst customer service I've ever dealt with. If I could give a zero star I…read morewould. The travel agent booked the wrong date for my elderly parents and when they called her for help from the airport she said "there's nothing I can do" and hung up. This is after my parents have used the company for 15 years. Some customer service. Avoid at all costs.

It is sad to write a first review with such disappointment…read more I am not going to talk about whole agency, I am going to talk about income tax agent SONIA PEREZ. Remember this name and never go to do your taxes with her. You will be charged 100$ (what didn't seem to be so bad in the start), but then, she will constantly ignore your phone calls, never get back on your e-mail with an important update and when you finally get a chance to talk to her and ask her about this e-mail, she will answer "I forgot..." and then, hangup the phone. I really regret paying her 100$. I can't say she did an amazing job on my tax return (later I met agent who could do my taxes better) and she was very unprofessional. Never again!!!!!

I been doing my taxes for over 10 years.. so far I have no issues or complaints. The whole staff…read moreare very professional and nice. Every-time I have a concern or a question I can always count on them for answers. I recommend Valentino Travel to family and friends and so far no issues.

Terrible.... Costumer service, never answers the telephone…read more Went to apply for a Travil to Cuba visa paid and waited two months for their call which never arrived. I needed to call they confirmed it was waiting to be picked up. When I arrived I asked to use the restroom and to my surprise I was denied access. I was going to purchase flights to Cuba for my wife and I at the time. Due to their refusal the use of the bathroom I decided not to purchase my flight and hotel accommodation.

A friend and I used this travel agency to travel to Cuba in July of 2016. This place provides great…read moreservices including obtaining a visa to travel to Cuba as well as booking intercity travel on the island. When we experienced some difficulties with the arrangement we made Lynda went out of her way to ensure that we received a refund. I would give them five stars, however the place usually has a long line and the way of providing travel documents and taking payments and still a little old school. Overall great service provided so it's worth the wait. Thanks Lynda!

I found this place on google and I am so glad that I did! The woman working there, Gina, was so…read morekind and generous. She helped me fix my broken luggage zipper & she was very friendly and professional. My luggage was safe and intact when I went back to retrieve it. I was running a bit late at their closing time and I called her and she waited for me to arrive. The price that they charge for storage is also very reasonable! If I'm ever in need of this type of service again in the future, I'll be sure to use OEG. Please don't hesitate to use OEG for your luggage storage needs. Thank you, Gina!

Easy to use and feelings of safe and sound. Luggage was received by a young woman who seems to be…read morerunning a small business. No problem checking the luggage, receiving a ticket and exchanging contact info. Luggage was left in safe holding by OEG and we went about our day sight-seeing until it came time to retrieve our luggage. Transaction was paid for and couldn't have been any easier. Would recommend to a traveler who doesn't want to haul around your luggage during a trip.