David Swald from Don's ford is possibly the worst person I've ever had the displeasure of working…read morewith. It's been almost two months since I had to get my valve stems replaced and he still hasn't satisfied this issue. I brought the truck I bought from them that is still under warranty to get the valve stems replaced and one of the mechanics damaged my rim. I reach out politely to get it refinished. David has done nothing but ignore me and give me attitude. He keeps sending me this invoice but he put on the wrong valve stems.. why would I pay for yet ANOTHER mistake he made? I will not only never recommend anyone get a car from this place, but I will actively make sure everyone I know avoids going there. I've been going to them for scheduled service because that's where i bought the vehicle so I figured they'd be decent to work with. You usually find good service from workers who hope to get return business. Boy was I mistaken. Now I'm experiencing a bubbling noise when I turn off the motor so I'm assuming in his negligence, they either didn't replace the cap properly, or more likely didn't bother filling the coolant on my last service. Would give zero stars if that was an option.

Tomorrow will be 8 weeks! 2 months! And still. NO SATISFACTION! I've been fed some much bullshit…read moreand I'm sick of it!!! Now the salesman gave me attitude and I'm not standing for it!!!! This better get resolved or an attorney will be on this case! Never ever again will I go to this inept business!! How you can treat a PAID IN FULL customer this way is beyond me!!!! This establishment should be embarrassed by this nonsense!!!! And I'll make sure to tell everyone I know to never go to Don's Ford!!! I I could give negative stars I would!

Everyone I met or just exchanged smiles with seem to be very…read more pleasant. When we got down to business it was smooth as can be. The follow up was more than, way more than expected. Spectacular! If I live and am still able to drive capably, I will return. I will certainly recommend to others.

BUYER BEWARE: First off after test driving a few brand new…read morecars could see they were not taking care of well. Stains and light scratches on interior doors. no floor paper protection or wrap on any cars. and car I was driving was left with many water stains on exterior. I gave them a break on this as cars will go to detailing before purchase. SCAMERSHIP ALERT PART: Was shopping for a Forrester this week, utica Subaru was one of the first I stopped at, After comparing deals I found a great deal at a different dealership. I wanted to give the local (utica Subaru) a chance to compete. After the salesman gave me a verbal Agreement on the phone to match the deal. I pressed him to see numbers on paper. He specifically gave me his word he would match exact deal ( My first mistake to Trust him) his manager agreed on deal match and he assured me all would be exact same out the door price and trade in. he told me come in and we can write it all up and finish paperwork I canceled with the original dealership and went to Utica too test drive and do paperwork, was too late in day to purchase the vehicle that day. After giving them my credit application and all other details I asked for the break down before signing. Came out with a paper that Listed the out the door price at almost 2,000 dollars more than what we agreed upon. After I brought this up he goes "oh its more than we agreed upon let me check original deal" , went back to financing office made me wait until after they closed to tell me he doesn't think they can make the original deal work. I proceed to tell sales guy in parking lot do not run my credit or use my social, and Im going to cancel this deal. After leaving I reassured them I do not approve of credit Application submittal. Credit app still locked inside, no response yet by text or email. misleading dealership huge waste of time and now I lost other car deal. they will also most likely sell my information now...

I cannot say enough good things about this place. My family has been taking their vehicles here for…read moreat least 10 years. It's a no-frills sort of place.. but I like that. Unlike many of the local auto service shops that make you wait forever and attempt to seduce you with free coffee, these guys get right down to business. Best of all, they're honest. I walked in on a busy Monday morning and asked to have my tires looked at, since they were at least five years old. The owner, Russ, was fabulous. He walked me out to my vehicle to show me that (huzzah!) my tires were only half-worn and didn't need replacing yet. (Had I strolled into another local tire place, I probably would have gotten the old, "Oh wow. You've been driving on these for how long? They must be changed immediately!"-routine.) But not Russ and his crew. The one suggestion the owner made was a tire rotation, which I took him up on. Service was speedy and the staff was very customer-friendly. Honesty in the automotive industry is so difficult to find these days. Five stars for Oriskany Garage Tire & Auto!

Horrible act lick slimy used car salesman try to up sell and sell you thinks you don't need must…read morework on commission

Asim is Amazing! My mom's car was stolen and wound up in Utica, nearly 100 miles from home…read more Insurance company had it towed to Asim and he took care of everything- even sending us detailed pictures of the damage and overnight mailing the license plates back to us. So nice, courteous, kind and efficient. I wish I lived closer so I could take my car there for everything!!

From the owner: Auto Repair & Serviceread more

I needed a vehicle Inspection. I made an appointment at the wrong location(than where I drove to)…read more They easily took me in(although the garage seemed busy). Service Requested was extremely convenient. Can't say enough about good quality, good value, and did not take that much time at all.

I pulled up and the car in front of me was told to sit in the middle of the two stalls, waiting for…read morethe next stall to become available. I parked behind her. A rude driver pushed around us both and parked in front of one of the stalls. The worker (Rauel) came out and told me to go to the other stall... the rude guy wasn't able to get his oil changed and the guy BEHIND ME went next. THEN that car was finished quick and I was STILL waiting. They are so inconsiderate and rude here. I would NOT recommend.

Solid value, kind, available, honest. Bought a rough car…read morefrom a local seller that was inspected and worked on by Mike's. There were some alternator and electrical items that needed work. I was worried I stepped into a lemon. Mike's made sure the car was safe and mechanically sound. They gave me the best price by looking at all options. They serviced some items for free because they worked on the car previously and obviously care about people and reputation. I can't attest to long term reliability as I have not had the right data to accurately determine. Honestly, the car I bought was for my son and an "old starter car". But they were kind, low on Cost, and accurate in their diagnosis of the problems. I was very appreciative of their customer service and mechanical service. Hats off to the person answering phones and helping with pricing. She was just as important as the solid mechanical work. She looked at pricing, conferred with the mechanic and maintained great communication.

They were highly professional and reasonable. Their prices were fair and the checkup they did on…read moremy car's was transparent and honest. I would definitely recommend them.

Called and asked if they could level a ram 3500 long horn .... I have them…read more all the technical information, tear make and model. I asked if they could do it, I was assured they could ands I got a ...no call back....

I came in with a snapped pipe near my muffler and was feeling pretty nervous since I'm from out of…read moretown and worried about being able to drive back home. Brad and his team were incredibly reassuring, letting me know they could handle it. Sure enough, they had me back on the road in less than 20 minutes! Everyone was nice and professional. I appreciated their help.

While my freind was in the dentist across the street I needed a tire plugged from a small nail …read more.. dude was super rude and said he was only one there and the truck he was working on was priority this is june 30th 2025 at 9 a.m. so as he denys me i come back to aspen and wait for my freind and watch him proced to help the 2 girls behind me and pull there car in and help them but said he couldent help me cause he was the only one there ... ​