Service. Return phone calls. Do not keep customer in waiting area for 2 hours and only THEN send…read morecustomer home because work has not even been started. Update: service department completed all work and delivered washed vehicle to my home the next morning, also waived labor costs to make up for the inconvenience.

I was told I was only going to be charged for THREE (3) days for the rental car while my car was…read morebeing repaired. I also mentioned it when I was checking out & was told the adjustment was made to my bill. Liar, liar, Pants-on-Fire. I was charged for FIVE (5) days! I've been dealing with Don's Subaru aka Subaru of Utica since 1998. I've always felt I was treated fairly, but now I have my doubts.

I cannot say enough good things about this place. My family has been taking their vehicles here for…read moreat least 10 years. It's a no-frills sort of place.. but I like that. Unlike many of the local auto service shops that make you wait forever and attempt to seduce you with free coffee, these guys get right down to business. Best of all, they're honest. I walked in on a busy Monday morning and asked to have my tires looked at, since they were at least five years old. The owner, Russ, was fabulous. He walked me out to my vehicle to show me that (huzzah!) my tires were only half-worn and didn't need replacing yet. (Had I strolled into another local tire place, I probably would have gotten the old, "Oh wow. You've been driving on these for how long? They must be changed immediately!"-routine.) But not Russ and his crew. The one suggestion the owner made was a tire rotation, which I took him up on. Service was speedy and the staff was very customer-friendly. Honesty in the automotive industry is so difficult to find these days. Five stars for Oriskany Garage Tire & Auto!

Horrible act lick slimy used car salesman try to up sell and sell you thinks you don't need must…read morework on commission

Asim is Amazing! My mom's car was stolen and wound up in Utica, nearly 100 miles from home…read more Insurance company had it towed to Asim and he took care of everything- even sending us detailed pictures of the damage and overnight mailing the license plates back to us. So nice, courteous, kind and efficient. I wish I lived closer so I could take my car there for everything!!

From the owner: Auto Repair & Serviceread more

I needed a vehicle Inspection. I made an appointment at the wrong location(than where I drove to)…read more They easily took me in(although the garage seemed busy). Service Requested was extremely convenient. Can't say enough about good quality, good value, and did not take that much time at all.

I pulled up and the car in front of me was told to sit in the middle of the two stalls, waiting for…read morethe next stall to become available. I parked behind her. A rude driver pushed around us both and parked in front of one of the stalls. The worker (Rauel) came out and told me to go to the other stall... the rude guy wasn't able to get his oil changed and the guy BEHIND ME went next. THEN that car was finished quick and I was STILL waiting. They are so inconsiderate and rude here. I would NOT recommend.

Solid value, kind, available, honest. Bought a rough car…read morefrom a local seller that was inspected and worked on by Mike's. There were some alternator and electrical items that needed work. I was worried I stepped into a lemon. Mike's made sure the car was safe and mechanically sound. They gave me the best price by looking at all options. They serviced some items for free because they worked on the car previously and obviously care about people and reputation. I can't attest to long term reliability as I have not had the right data to accurately determine. Honestly, the car I bought was for my son and an "old starter car". But they were kind, low on Cost, and accurate in their diagnosis of the problems. I was very appreciative of their customer service and mechanical service. Hats off to the person answering phones and helping with pricing. She was just as important as the solid mechanical work. She looked at pricing, conferred with the mechanic and maintained great communication.

They were highly professional and reasonable. Their prices were fair and the checkup they did on…read moremy car's was transparent and honest. I would definitely recommend them.

Called and asked if they could level a ram 3500 long horn .... I have them…read more all the technical information, tear make and model. I asked if they could do it, I was assured they could ands I got a ...no call back....