This 5 star review is because of a single person at this establishment. I believe she is the manager and her name is Breanna! I just visited Atlanta to do a photoshoot for some high fashion clothing line, and I had been craving some pizza ever since I first had gotten on the plane to travel to GA. Normally, I avoid Papa John's in my area (Virginia), but I decided to see if it was better in another state. Let me just start off by saying, Breanna was the most welcoming person I have ever encountered in my life. What a sweetheart! Give this girl a raise or promote her to a District Manager! Someone like her needs to be overseeing multiple stores! Sure, it's just ordering pizza, but I felt as if I made a friend by just coming in to fill up my belly and craving! The customer service was so stellar that I actually came back in again the following day to get some more! It takes a lot for me to care enough to leave a review. You either have to be amazing or you just plain suck. In this review, it would be the former. Excellent service, great food, and if I could leave a 6th star, I definitely would. read more

I ordered on Uber and expect it to be bad quality because it was a long drive but the food was great hot and fresh. Tons of pepperoni. Whoever at corporate thought the papa dipper was a fun idea was right. The sauce choices are so good! read more

Just arrived... "The Works " From Papa Johns Pizza !!! Hot and Fresh !!! Delivery Was Rápidos !!!! Thank You Papa Johns !!!!!!! read more

Papa Johns Pizza - The Works !!!! Just Arrived... Hot and Fresh Pizza !!! Thank You Papa John's !!!! - Pizza Near Me - Douglasville, Georgia

we ordered a pizza Christmas eve at 6 pm. got a text that our order was received at 6:05pm. and it would be read around 7. I went back to app at 6:55 to see where the pizza was coming and it said our order was canceled. called the douglasville store on Hyw. 5 and no answer for 40 minutes. the email said it charged our card. it said we would have to take it up with card company. I have been calling every day since and no one answers. This is unsatisfactory. We had to use DOMINO'S. We normally use Papa John's but this has definitely changed our outlook. we were use to getting wrong items on our pizza and wrong items delivered but this tops the cake. read more

My pizza had hair in it. Not just one strand but several strands on multiple slices. I suggest cooking staff wear hair nets at all times. Unfortunately, I will not return to this location. read more

Ordered 4 pizzas on the app from this location. Original delivery time was like 35 mins. Time changed 4 different times. The got a called from a Door Dasher asking if we received our order. NO.... Dasher said it showed delivered. Call the store to speak with a manager and was put on hold, after telling them my issue, for 12mins and then was hung up on. This place is a joke. Asked for a refund and called Pizza Hut. Had pizza at the house in less than 30mins. Hwy 5 Douglasville Georgia Papa John's is an absolute mess. People who answer the phone could care less about the issue, no customer service what so ever. read more

Order from here (delivery)every other week when i get off work , . And the food is always fresh and hot. . The service is A1

Pizza left on the ground in the rain!Driver drew sad face on receipt after staff was advised tipping in cash,but U left!Last time ordering here read more

Papa Johns Pizza - a slice of pizza on a plate - Pizza Near Me - Douglasville, Georgia

Best papa johns I have ever been too. They make pizza fast, best customer service and management is amazing. As a doordash driver this is the only place that knows who I'm picking up for without me even saying the name. That's how I'm top of it they are here. There hiring by the way, anyone looking for a job this location would be a great place to work, there good people and it's fun atmosphere looks like. They just remodeled this location. read more

Way too expensive for what you get. Got a large pizza with a few toppings and it cost over 25 dollars..Then a 5 dollar tip. 30 dollars...Total......Way too much with today's sky rocketing costs. Won't order again till prices become resonable. read more

By far this is the worst pie place in Georgia.They get everything wrong,can't do a proper half pie order,and if you want some anchovies on the side you get about 3 inches of small fish in a cup full of air.I never got a receipt each time and had to check my email card statement.After walking in and picking up im not suprised of the rating after seeing the short guy and two teen's leaking sweat into the dough they are tossing.Long story short.They have a high volume of orders and shit staff and cannot keep up with orders. read more

Papa Johns Pizza - This is how you mess up a order that's half and half. - Pizza Near Me - Douglasville, Georgia

I had a very bad and unprofessional experience today 5/24/2020. I am reporting the Hwy 5, Douglasville Ga located to BBB. The manager name Renee was very rude when I complained about 1 item within my order. She was arguing with me behind the glass door and told me what I had to order and i had no options!!!!!!!! I did no argue with her, it seem asthough she had a rough night or morning.... I just needed the contact information for the District Manger. Renee, she must not have read or understood the employee handbook or realize as a manager she should not argue with a customer or open the door coming outside while she arguing knowing I am still standing by the door. That situation could have elevated and placed people in danger. It was not healthy or safe during our Covid-19 pandemic to walk out the door as she did out of anger. Furthermore, as a business owner I feel extremely disrespected. I feel bad that I may not be the only customer that may have experienced this behavior with Renee at PaPa John's store. I MADE A MISTAKE AND GAVE THEM 1 STAR!!!!!! *BAD BUSINESS PRACTICE & UNPROFESSIONAL read more

During a recent trip to the Atlanta area, I had Papa John's for the first time. I'd heard some not-so-good things about the taste of the food previously so I wasn't all that excited to try it. First off, I thought the pizza was good. It wasn't too greasy & was really flavorful. The problem I have with the experience is with everything aside from the food. 1. The prices are high for the product you are receiving. We ordered 2 large pizzas with two 2-liter sodas & it was nearly $40. The soda was $2.50 each! Seriously? 2. The guy who answered the phone when I called to place the order was very rude. My family (native Chicagoans) just chalked it up to "ghetto Atlanta" ...I guess. :-/ If it were on the pizza alone this would probably be a 4-star review but customer service & overall value count for a lot. read more

I will not ever order from here again. I ordered what I thought was an original crust pizza but was told it was gluten free, not what the website said. I did not appreciate being called sweetie by the manager. I found her to be very unprofessional. read more

I have ordered here about three or four times. Three of the four times there has been a problem with delivery. Tonight we decided to order a pizza around 9:30 and the tracker indicated our pizza would be here at 9:55-10:05. Our first call was made to Papa John's at 10:18 which we were told he was about 5 minutes away, waited a couple more minutes still no sign. We called again at 10:33 and asked "did he get lost?" which the guy who answered the phone said he indeed did get lost but was on his way. We saw the pizza delivery guy drive past our house twice after this phone call with the store but the delivery guy never once called to ask us where we were located. Our third call we finally just cancelled our order. Then guess who shows up... the pizza delivery guy! Perfect timing. (Not!) read more

This Hass to be one of the worst pizza joints I have ever witnessed this is my extra chicken very poor I hate to even give it the one star it doesn't even deserve that read more

Papa Johns Pizza - Pizza Near Me - Douglasville, Georgia

While I can't honestly say a great deal about Pizza taste, Lord knows I am not a connoisseur, I can say that I enjoy Papa Johns Pizza. Customer Service is what I especially care about in this day and age of Customer Service gone bye-Bye. Recently I gave a very complicated order to Employee, Althena. I must say, she exceeded my expectations. They made plenty of amends to accommodate my concerns and family feeding frenzy. Kudos to them! I even called Mitchell the manager backk to let him know of what a jewel Althena was. For all they did, 5 Stars for customer Service. read more

The best Papa John's pizzas are 2 for $20 bought online, delivery. They usually honor the pepper flake packet request and even throw in lots of cheese packets even though not requested! Not bad for delivery! Can't complain... read more

This place is great if you like disgusting pizza that tastes like bananas for some reason. Awful.

Pizza is pizza. But good service with a smile makes ALL THE DIFFERENCE. I placed an advance order online. The food arrived still hot and on time...plus the delivery guy was really cool and not afraid of my dogs. And unlike every other order I placed, this one came in 100% right, down to the sauces. read more

This Papa John's must be very poor, they cannot afford to buy cheese to put on the CHEESESTICKS!!!!! They don't care about the product they serve. For the price you pay them for food, they should have cheese. They didn't want to add any cheese, they instead rather lose money, cause since they wouldn't fix the problem, I just got a refund. This isn't the 1st time I have had issues here, so food quality won't change, unless they hire better workers that care. Word of advice, when putting out flyers that you are now hiring, make sure the flyer reads: now hiring non lazy employees that care about their job and customer. I don't expect much, heck just look at the owner of the company. read more

Love their $10 dollar large pizza deal!! I think you can get up to 5 toppings yummo I will be ordering many more times to come.

Can't say much for his pizza....HOWEVER...the chicken wings are OUTSTANDING! Get the all white meat straights, no drum sticks..I have ordered these wings 3 different times and they are outstanding!! Order online and save 25-40% off menu price!! Wonder why you can't buy bags of "straights" (without drum sticks) at grocery stores?? Looks like a great business opportunity to me!! read more

Papa Johns pizza is what it is. A pizza chain. I will say their customer service far outranks most other pizza chains in this area.

Store #187 10/05/15 3387 HIGHWAY 5 DOUGLASVILLE, GA 30135-6900 (770)489-4400 I am fed up with this location customer service, and its lack of delivering my order the proper way. This is the second time I have been charged for garlic sauce and never got it. The first time I ordered on line for three Garlic sauce and paid for it never got it. The second time I ordered on the phone from this location I asked for extra garlic sauce and paid for it never got it again. I specifically advise the lady on the phone what happened on my last order and did not want that happen again. She assured me that would never happen. Once again they did not bring my garlic sauce. I called to inform them. They transfer me to the manager name "Zachary" who tells me "that was the drivers fault and the drivers are human". I don't understand why it's always a problem & because of this I will never order from this incompetent place again and I will make sure to express my frustration with family, friends, & social media!!!!!!! read more

Bad. Really bad. Almost inedible. But I ate it because I was famished. But seriously, really really bad. But I do appreciate that the delivery person was very friendly. So, good for her. But not so good for the cooks. read more