After the run around from some other local Ford Service Departments we found Matthew's Paoli Ford. It's a 25-30 minute drive for us and worth every minute of that drive. This is the level of service we had with our dealer in California- personable, honest and direct. And accessible! I can book appointments online and not have to try to catch them just before opening on Monday. They text, email and call.. Whatever works best for you. Now they have added Mobile Services!!! While I was at work the tech came out to take care of some recall work. Maybe an hour but I didn't have to step away from the office midday. THIS is the definition of service. Thanks Paoli Ford! read more

Paoli Ford - Auto Repair Near Me - Paoli, Pennsylvania

Had my car for four months. We just took it in to get an oil change and the brakes aren't working well, the air filter is messed up, and the airbags are wrinkled! read more

Just purchased a 2025 Ford Truck from this dealer and the sales person and overall experience was awesome. Paoli Ford is kinda a small dealership but that was a positive in my book. They had what we needed and price was perfect compared to some bigger dealers in the city. DJ Percinsky was our sales rep and his communication is great. Answered all our questions and made us feel comfortable with the purchase. Made the 3hr drive there and did the purchase. Would recommend. read more

This is the best car dealership ever! We had such a positive experience , but we knew the car before we ever arrived. We researched well

Last september, I purchased a car only to find out that there was a recall on it since june.The dealer never told me about the recall.And currently, there is still a recall on the same car with an estimated time for the parts next year, 6/2025. In addition, the dealer I did not reply back to some of my questions and some of my concerns.I also sent an email to the owner of Paoli Ford who didn't reply back even to just say I'm sorry you had such a crappy experience . In addition, be cautious when this dealer tries to sell you their extended warranty and not the Ford company warranty. read more

I've spent the last few days working with the new Paoil Quick Lane (PQL) manager Jason Sanchez over the phone. I am happy to say I had a great experience! Jason was honest about the work we needed to have done on our 2011 car and helped me make some tough decisions. PQL consistently hires professional, considerate, kind humans to run their business. I've been working with their managers and technicians for more than 30 years. I never feel like I'm in the dark or that I'm being taken advantage of for not knowing about cars! Jason explained everthing to me in plain terms and gave me time to make some decisions. I highly recommend PQL and kudos to Jason Sanchez! read more

I am extremely satisfied with their service department. They will come and pick up my truck for service and bring it back on time when I needed it. They sent me a video that the mechanic took while servicing it. Very pleased and I highly recommend them. read more

Bought a few cars from them. The service center is expensive (typical). I'd only go back for warranty issues.

I agreed on a purchase price with them - no confusion the sales associate quoted it back to me. After getting a quote from my bank, and doing all the paperwork (less than a day later) they raised the price by $3k. This was their statement: "we feel that $24,995 is a good price for this vehicle.  So we cannot lower the price." Outright shady dealership. Avoid them at all costs. read more

Through my search for a Mercedes Benz CLA 250, I stumbled upon a 2018 of the same make and model for sale at Paoli Ford for the price of $ 22,295.00. I took a test drive along with salesman, Charles Naivar, who I might add, was very congenial and sincere. I went forward with submitting my credit application only to find the finance manager, Joshua Camacho, "claimed" his only response was not indicative of other offers I have received. He continued to argue this while trying to act like he was working in my favor when he was clearly a "coaster". Truly devastated by his lack of effort, I reached out to the General Sales Manager, Steven Sharkey on at least "three" different occasions (email and phone) and he NEVER returned my calls or email. As a result, I cannot recommend this dealership and I can only recommend Charles Naivar as a top-notch salesman who probably needs to work for a superior dealership. Shame on Paoli Ford's finance worker who simply is incompetent! Update: I traveled to NJ and bought a 2019 Mercedes Benz CLA 250 with slightly higher miles and it was a wonderful experience! Plus, I was able to get a good rate and this car was listed more appropriately along with a finance team and General Manager who congratulated me and was present to answer any questions or concerns! This is a model Paoli needs to follow since they are lacking! read more

My experience only relates to service, and while I've been to most of the Ford dealerships in the area, this one is the worst. Most notably, everyone on the front end has a strange attitude, a chip on their shoulders that tends to come with holding a service job for too long. Perhaps they are entitled to it, given that the Main Line clientele can be difficult, but boy is it obvious! My recommendation: get some people in there who aren't completely on autopilot. That attitude is the primary reason why I will never return, despite the convenience of the location. I had several not great but not truly awful experiences here, but the one that sticks out is a failure to diagnose an imminent catastrophic failure that was covered by a recall I was within 1000 miles of missing. Fortunately another dealership caught it. Have a great day everyone. read more

Thank you Dj for your professionalism. I had a great experience with Paoli Ford and the crew did a awesome detail job on my f150.

I will say my experience with Ford in general has been the worst experience I've ever had with a car. However, I had to stop here for a repair on my car while I was on the road. They were the nicest and best Ford I've ever been to. I'm jealous they aren't my local Ford. Thanks! read more

We own a 2018 Ford F150 pickup and the hood latch malfunctioned. As I drive on the highway a bit and needed it for a long trip, I called the nearby FOrd dealer where I've had the truck servied in the past. They said "can't see you for a week" without even checking past service records. Sadly, I called the next closest Ford dealer: same message! Thank goodness we called Paoli Ford, and spoke with Doug Souders. He said "This is important to you, I can tell -- so come on over now. We'll figure it out together". He stated that if it needed parts they could order them immediately and get us back on the road sooner. We drove over and, based on his DECADES long experience, knew exactly what the problem was. He fixed it on the spot and in a matter of minutes, gratis. I was stunned! We will shift our business going forward to Doug Souders and Paoli Ford for this marvelous response and "over the top" customer service! Mike and Alex Nolan read more

I walked in and started working with Dave Kleiman! Dave was super knowledgeable, VERY friendly and down to earth. This was easily the quickest and easiest car purchase I've ever done. My day started out as stressful as could be when my car wouldn't start so I took a trip with my wife down to paoli ford and we worked with Dave on getting a new lease. He kept things simple for us, got right to the point without beating around the bush at all. I work in sales and Dave was very professional and the service he provided was well above what was expected. I highly recommend Dave to anyone looking for an easy to deal with, no BS car guy! read more

They picked up my 2020 expedition (purchased there) for oil change at scheduled time 10:00 am. We also asked if they could check the car due to an odd alert we had twice while accelerating. Spoke to Greg (don't recommend) who tried to upsell an inspection several times on the call (I have until end of September for that). I called at 3:00 for status, again Greg, again keeps talking about the inspection! I just want to know about the oil change. He gave me a lot of run around until I flat out asked, will it be ready today? "Probably not." Ok....I needed my car back due to having my 3 car seats in there and can't take my kids anywhere. I asked them to bring it back then? Can't....don't have the drivers. What a convenient feature that pick up is! Told him I have no choice, I would just come get it in about 40 minutes then. Had to get a babysitter for the kids, leave work early, go get my husband, go to ford, and they have my car up front waiting. Walk in....straight to inspection talk AGAIN. What about the alerts that go off? Couldn't find anything. We can look again during...you guessed it, THE INSPECTION! He goes to the back. I go to pay, lady there tells me there's no charge. Wait....they didn't change the oil?? She goes in the back talking to Greg who is even giving HER attitude in his body language, shrugging and shaking his arms. She says "well the lady wants to know if her oil was changed and if she has to pay for it???" Only then does this coward admit that nope....no oil change. Couldn't even relay that message himself!! 6 hours you have my car there and do absolutely nothing. Yeah I'm sure I'll bring my car there for inspection Greg. Never again. And won't make my next purchase there either. read more

I had a great experience buying a used Nissan Frontier from Paoli Ford. I worked with Brandon W, a newer member of the sales team, and he did a great job. He was thorough, communicative and personable throughout the process and knowledgeable about the vehicle even though it wasn't a Ford. He's got a bright future ahead of him. The finance and admin teams also made the buying process a breeze. Would definitely work with this dealership again. read more

The dealership should let Ford owners charge their electric vehicles there. Don't they want to support the use of them and make going to the dealership a positive experience? read more

Bought a used truck from Paoli Ford about 18 months ago. The Carfax that they showed me was clean. Went to trade the truck in recently and the Carfax now showed that the truck was in a serious "structural" accident 6 months before I bought it. That resulted in a significant reduction in the trade in value of the truck. Needless to say I wasn't very happy. I learned two lessons from this incident. 1. You can't always trust Carfax and, 2. I wouldn't buy another used car or truck from Paoli Ford with your money. It shocks me (and makes me wonder) that their mechanics couldn't uncover the fact that this truck was in an accident that resulted in structural damage. I raised this issue with the dealership recently and was told that they had done a thorough inspection of the truck before it was sold to me. Thorough inspection? Well it looks to me like their team of mechanics aren't very good, which of course suggests that you might not want to buy a used vehicle from Paoli Ford. In addition you might also want to get your mechanical work done somewhere else. I know I will. read more

I purchased a 2014 Ford Focus from Matthews Paoli Ford. From the first day, I could tell something was weird with the transmission. It seemed like the car was misfiring all the time. Fast forward to a month ago, I was driving down the highway, and the TCM (transmission control module) breaks. I nearly crashed into another car as I was merging at 65 mph and died with my dog in the car. Ford has know this TCM to be defective for over a decade, and it nearly killed me!!! Matthews Pailo Ford sold me this car knowing this. So here we are now: No rental from Ford or the dealer & I have paid multiple insurance payments for a car I can't drive! Ford won't give loaners or compensation for depreciation. I will never buy a Ford again and recommend you do not either, especially at Matthews Paoli. I am not the only one dealing with this! Its criminal. read more

Beyond a horrible experience. From sales being rude to service being disappointing and dishonest to the actual car being a complete disaster. I would never buy a Ford again. read more

Great prices very friendly sales staff willing to actually help and not rip you off like these places price gouging during Covid

I had to get some extra keys made for my Ford Econoline. It has a chip in it so I couldnt get it done at Home Depot. I had called the Ford dealer in Exton and was told I had to wait a week before they could fit me in to get the keys copied. It only takes an hour to do. So I called up Matthews Paoli Ford and was able to come in during lunch that day. There service was quick! I was told I had to wait an hour or so for them to cut and program two keys for me. It only took 30 mins and I was on my way. Dave, the service advisor was very nice. The waiting room is small and could be more comfortable. read more

Paoli Ford - Auto Repair Near Me - Paoli, Pennsylvania

I would like to thank Dave Kaeck and Paoli Ford. I could not say enough about the staff. I'll start with Dave, from the moment we walked in the door, he was polite and courteous. He was very patient as we had a toddler daughter with us. He was able to get a solid trade in number for are car. Then came Nick the sales manager, Dave and Nick worked side by side to help find the perfect car for my wife. They were able to locate a fully loaded 2019 Ford Explorer XLT. With Ford's end of the year promotions and rebates,Dave and Nick were able to give us an unbelievable price. After all the paper work was done,Dave was nice enough to go over the cars options with my wife and I. Dave even synced both are phones to the cars Bluetooth for us. If given a chance I would highly suggest to stop into Paoli Ford and see Dave. And if your looking for a new car I have no doubt Dave and Nick will be able to take full care of you. Thanks again I can't say enough great things from start to finish!! You made car buying easy for once. Just a update 3/22/19, I have just purchased a second car from Dave Kaeck. Knowing Paoli Ford had a used car I was in the market for. I contacted Dave to view the car. Dave once again was very polite and courteous as the first time we bought a car from him. We test drive the car around the block. I was happy with it so we began the dance that is car buying. Dave did his best to get the best number for me the first time. I couldn't complete a deal that day. So the next day we agreed to a number that worked. Then came Keo he worked side by side with Dave. Keo was amazing to work with when it came to helping get the best bank to give me the best term and interest rate. Big Thanks to Keo for all his help with that. So once again if your in the market for a new or used car. Please don't hesitate to See Dave or Keo at Paoli Ford. read more

Recently took my daughter here for a car after her car was destroyed after a bad accident. Everyone was so kind and compassionate. Dave our sales guy was great! We not only found our daughter a car ...we found a new place to buy our cars. We will be back!!!! read more

We sent our car in for an emissions test. They attended to us immediately. Great and speedy service. Thanks.

Worst car buying experience I have ever had. My sales person, Lex Mellon was completely uneducated on the vehicle I was buying. The dealership gave me the wrong date on when my vehicle was to arrive and had to wait another six weeks to get it. Lex blamed everything on Ford and took no responsibility for the complete lack of customer service that I experienced. During the test drive she completely threw Ford under the bus and then asked me to fill out a survey for her, which I thought displayed a complete lack of integrity. Lex called me a week after to I picked up my vehicle. I thought it was to tell me about the new investigation into Ford 's emissions and MPG numbers on my new vehicle but Lex was calling to ask for referrals. Like everything else, Lex knew nothing about the investigation. While Paoli Ford May be a good dealership, Lex Mellon is a terrible sales person. Update: after seeing my review I got from the general manager of the dealership. He did his best to make things right, which I truly appreciated. I wish I had contacted him sooner. read more

Kevin was as good as they get . I had a rush job on a tire which was special order from New Jersey. They had it the same day and installed it . Fast and reasonable. I am a Volvo owner and the service this place offered me was superb. My local Volvo dealer was unable to match or beat the service. Well Done! read more

Dave Kleiman did a fantastic job getting me into a pre owned Escape that fit perfectly into my budget. If you're looking for a new car be sure to talk to him! read more

Great team to deal with. Love the new building. Staff is super nice. No pressure! I would go there to buy a new Ford.

I would recommend not leaving personal possessions in your car if you bring it to Paoli Ford.

Great crew of people they have here . They were very helpful getting me into the car I wanted. Shout out to Derrick for exceptional customer service read more

Absolutely worst dealership ever. Had verbal agreement to purchase a vehicle finances were approved. The salesman even put a sold sign on the vehicle. Then the owner came in and said he was going to sell it to his friend. The owner is a moron and should not be in this business. This is not the way you treat customers. I really don't think the advertised car ever existed. Do not patronize this establishment they are liars and cannot be trusted . read more

Incompetent Sales Staff obviously doesn't know what they are doing, they let me drive off the lot without having my new 40k truck insured. I received a huge fine from the lander on top of an enormous monthly bill. UNBELIEVABLE!!!! Upper Management said they would help but they pretty much ignored me. I've been feeling RIPPED OFF and FRUSTRATED ever since I've walked into PAOLI FORD. This has been the worse new CAR BUYING experience. Word of mouth travels quickly, negative bias/ negative effect has a much greater effect on people's psychological state. As a WARNNG to you the CONSUMER stay away from this dealership!!! It will be the best decision you will ever make for your-self. read more

Absolutely great service. The sales manager staff goes out of their way to help, and treat me like part of the family when I come in. They definitely do what they can for you. A great home town feel dealership. read more

I can not say enough positive things about Paoli Ford. If you are in the market for a vehicle, I HIGHLY recommend you get in contact with Gus. He made the entire experience smooth, and enjoyable. At no point was there pressure to make a move. Instead, he provides experience, and he cares about what you want and what you are looking for. He listens, and then does whatever he can to get you what you want within your comfort zone financially. When I finally made my decision he was quick and precise in finalizing the deal in the time table I wanted. I will be returning as well as referring others!!! read more

Purchased a car at Matthews Paoli Ford today. Total experience was awesome. No pressure, no lies, totally straight forward, showed us ALL the numbers, rates and calculations so we knew what we were getting and what was included and not included. Sales rep was super friendly and polite as was the manager that worked us through the costs and the final financial person for the contracts and paperwork. Every bit of the experience was relaxed. First and only time that we have purchased a car and felt that we did not have the wool pulled over our eyes. Got a Ford Escape. Car is great. We stopped in at MPF after visiting tri-county Toyota (where we had exact opposite experience). Congrats MPF - Will definitely recommend friends shop at your store. Sorry I did not put names in this - will confirm spelling etc. and be specific with update. read more

Great work and great customer service from Dave in body shop. That's how customer service should be done. Very efficient and car looks brand new. read more

Went in for a used car and the sell went fine, until they tried to hand over the keys. One of the keys was for a different car. We were promised two keys. They lied. We only got one. Then they promised a reimbursement if we paid for a copy to be made. They lied, it didn't happen. After multiple e-mails phone calls, snail mail, no response. I will have to resort to legal action. Do not trust this "business." read more

Don't use QuickLane. Very rude manager who cares more about money than customers. Last few times there they tell me I have major issues. I take car to local independent shop no major issues found! I do not trust them and will not be back. read more