Auer marine has closed down and will be reopening. Appears that it will provide marine parts and…read moretrailers, but no longer servicing engines.

Out of business. It was a great dealer marine shop but it has come to an end.ill be sad to see it…read morego.

We rented for a special occasion ! This was our 4th time renting from beach weekend ! It was our…read morefriends sons graduation trip and this was supposed to be best day of the 6 day stay with us on emerald coast . I speak highly of beach weekend because the kids working the docks are always so nice and accommodating . But this time we waited 20 mins with our dolley cart loaded while everyone working inflated floats for customers and walked around ...... we were just about to say something then someone walked up to give my hubs the boat walk through . This time we didn't get a boat with the complimentary huge cooler . It was a smaller boat . Too late to switch but ask for that one if you can because it's nice transferring everything to there big cooler and not have 5/7 yetis on one pontoon . This trip the boat we rented broke down 1/2 way to crab ..... it delayed us over an hour waiting for new boat . We swam around where we were parked and chilled. Totally fine and happy waiting in gorgeous clear water off oakaloosa . When they came to replace it we had to unload current boats bags and coolers for 10 people to new boat . Not bad but kinda added more time to find where everyone's stuff was after we quickly moved . We were kinda annoyed he said we could have an extra 30 mins added to our trip . We told him we were delayed over an hour so he said 1 hour passed our time scheduled to return ...... It's likely we will rent from them again in July because of all the great experiences we've had in the passed . They do military discounts and it's pretty reasonably priced . Plus they drive the boat out and in the marina for you...... I would have been happy if they gave us more then an additional hour that we missed or a discount on the next rental ..... we got there at 10:30am . 30 mins before our check in time . But we legit didn't get to crab till after 1 between waiting to load then the boat beeping and stalling out 1/2 way there .

Great experience with this company! We hired a charter & captain to take a group of us from the…read moremarina to Crab Island - about a 30 minute boat ride. Our captain was super friendly and most importantly made sure our ride was safe. He went over the top while we were at Crab Island - blowing up rafts, going to the food boats for us, etc. We booked a four hour charter but could have stayed all day, we had so much fun!

Had the best experience of my life here as far as customer service goes. The staff here went way…read moreabove here. I'm was on a trip from Wisconsin and started having break issues. The staff here used all the resources they could to help me. They sourced the parts they had. During my attempt to fix the car I ran into other issues and needless to say did not have the proper tools to get the job done. They put in contact with a local mobile mechanic. They are not required to do this. They saw a desperate man with his family and treated us like family. This experience will stick with me forever and I am grateful to the staff here. Not sure they are enough words in the world to express my gratitude for them here.

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Asked them if they could come up with way to change the plain black wheels on my Chrysler Pacifica…read moreinto something nice. What an awesome job. Can't tell the wheels are painted Been a year and still look new.

Paid top dollar for a level on my truck. When we got it back we were very disappointed in the…read morequality of work. I ended up having to fix a lot of it my self. They cut poorly in areas they shouldn't have. Installed components on the shocks that damaged the reservoir. Had to take it back to have it fixed with only half of the work completed and not to quality of a top dollar shop. do not waste your money here.

Highly recommend. Excellent quality lifts at competitive prices. I'd hire them again in a…read moreheartbeat. Wish I could give 10*. Heavy duty jet ski lift, looks and works flawlessly, boat lift functions as intended. Professional installers, and great local business to work with.

Very slow to respond to any correspondence. The whole business is very disorganized. Poor…read morecommunication. Forget trying to contact anyone on the weekend or holiday. Our boatlift would not let our boat down into the water Memorial Weekend, so no boat with family in town. No one contacted us until we threatened to have someone else fix at their expense since the boat lift is still under warranty. They then called.back at 7pm. Really?? Would not recommend.

AWWESOME! Ok, yes all these reviews are all correct. Dean, Mitch and Their crew treat you…read moreseriously like family. We had no clue on an ocean boat and they took the time and patience to guide us to what would be a great fit. We ended up on a Wellcraft 222 Scarab Fishing. Go see them for a good deal and the best boats. They will set you up!!!

I did not acquire a boat from them, but used their service dept as an authorized mercury dealer…read more $525 for installation of a fuel/water separator (which I supplied), and replacement of a fuel line connector from 1/4 to 3/8. Hours spent to diagnose a fuel starvation issue at $120/hour which turned out to be the fitting. Boat returned to me with unsecured throttle cable in the engine which caused erratic rpm and steering issues and diagnosed by another authorized merc dealer over the phone. This service took one week, and was explained to me after the fact, that boats purchased at dealership have priority in the shop even though the engine was under warranty. Another authorized merc dealer said he would have charged less then $250 for what was done. I would not recommend service at this dealer.

They sold us an item that had missing parts. I should have checked because the package was taped…read moretogether. They put the item back on the shelf obviously and re-sold it damaged. I also had another experience where they overcharged me for a product that was on sale and tried to act like it was not their fault. Will not go back there.

I visited this WEST location to purchase a battery for my pontoon boat. The staff was extremely…read morefriendly and helpful. Due to recent medical procedure I asked if I could pull my vehicle closer to the door to unload the bad battery. Joann from the battery center said she would get it for me. I said I could do it, but I did not want to push it too far. She insisted. Her knowledge of the battery types and what I needed was outstanding, no pressure, just pure helpfulness. During my purchase Joann explained WEST advantage, and then loaded the new battery into my vehicle. I thanked her for her assistance. I will be back for all of my boating needs. 5 STARS

We were looking for a short Choctawhatchee Bay weekend aboard…read moreour sailboat. Found it at Safe Harbor Marina. Stopped by the marina one day and asked Dockmaster, Benjamin Budzinsky if he could find room for an overnight stay of a "local" boat. "Sure, when are you coming?" Next afternoon we called VHF Channel 69 to announce our arrival, and Danyella Sanchez answered, "We are expecting you". Go to "B" dock. A deckhand helped us tie up. Joined family and friends for dinner at "The Local's Eatery". Great food and service. Stayed overnight. Left the dock in the morning. No charge. Our dock fee was "comped". Was that great, or what?

The salesman Daniel at Emerald Coast Marine was absolutely fantastic, professional, courteous and…read moretimely. After we decided on the Key West 263 FS with twin outboard 200's after driving same boat with twin 150's it was apparent they really wanted to sell the 2019 with twin 150's and not accommodate our decision. Understandable, to push the 2019's but it did not meet our criteria. Long story short we purchased exact same color boat/engines, 2020 model at another dealer after 2020 boat they quoted was not the color boat or engines and not in stock at the time we wanted and significantly more expensive than the one we purchased in stock. No harm no foul, until the sales manager called my husband yesterday and informed him he would have to get all warranty service elsewhere, really?