After visiting a few of the watch shops on Liberdade that basically just asked very unfriendly what I wanted I got a warm welcome from Tiago at the Panerai Boutique. We had a great conversation and I ended up purchasing a couple of new watches from him. I was in Lisboa for another month and a half so the watches were graciously held in their safe until I picked them up when I was leaving the EU.
Both Panerai's needed the smaller straps so Tiago made sure they were installed during the time they spent in their safe. This is a small boutique but it is part of the beautiful David Rosas store next door. Both Tiago and the manager of the David Rosas store Leonor were extremely nice and gave great customer service. I would highly recommend this Panerai boutique and David Rosas if you are looking for a Panerai, a Patek Philippe, a Chophard or high end jewelry because they know their products and most importantly how to properly treat people.
Besides the expert customer service Tiago prepared the VAT paperwork perfectly so it made it very easy to get the customs agent to stamp the form which saved me thousands of Euros. Even the customs agent commented on the well prepared documents. Thank you very much Tiago and team at David Rosas! read more