Two experiences now. The service is horrible. I went in to order soup and no one was around. I waited and waited and no one was even coming up front. So I left. I called later and the manager answered. What a bitch. She said they were switching shifts. They could at least put a sign up or had one person up front from the earlier shift, but nothing. Service is horrible there. read more

Just had a really disappointing salad from this location. I don't order out often, but when I do I want quality food that tastes good. I ordered the Asian Chicken Salad and it was horrible. The lettuce had such an overwhelming chemical taste that it dominated the whole salad. The crispy won tons on top were stale and I had to cut up most of the lettuce because it came in big, inedible chunks. Never getting a salad at this location again. Steer clear! read more

The only reason we came here is be we got a gift card. And I'm so glad because this chain is an absolute waste of your own hard earned money. The food here was absolute garbage. My boyfriend and I both got different thing for the Pick Two: I got a spicy chicken sandwich and French onion soup. It was revolting. Both of them. The sandwich was just an unseasoned overcooked and dry medium sized chicken breast dipped in watered down Franks Red Hot. The bun was FROZEN still. Like just barely thawed. It was cold. And got colder towards the center. The French onion soup was very literally just brown salty water with with limp old onions in it. With a splash of cheese and old croutons to try to cover up the nasty. My boyfriend got a sliced chicken sandwich that was bland and served on stale bread and a strawberry chicken salad that had no strawberries. And what veggies it did have was all mushy like it had been sitting out for days and they were just glad to get rid of it. I don't know if it was this particular spot or all of them are like this so I'm gonna say-don't go to this location. Ever. read more

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I ordered a chicken Caesar salad and they forgot the chicken. I figured an anomaly so I tried again a few days later and ordered a sandwich and two bananas. They sent the most disgusting blackened bananas that were rotten! WTH does that? This Panera Bread is disgusting. read more

Panera Bread - Sandwiches Near Me - Lewisville, Texas

Asked if we could get a slice of Focaccia bread, manager came by and was super rude to us. Told us they couldn't do that so we said ok it's fine we understand. Then she continued on and started to say that it's too much of a problem on the staff if she has to go back to tell the kitchen what we are trying to order when they're busy. (We were the only ones ordering & they weren't busy at all) so I said ok I understand but y'all aren't busy? She laughed and said oh we're not??? Can't believe she acted this way towards us when we weren't rude. We simply asked if she could do something & she acted like we were an inconvenience and gave us a lecture. read more

We were in Lewisville to shop at Hobby Lobby and decided to stop in for a quick bite. We ordered at the self kiosk, so it was efficient. We only had to wait about 10 minutes for our buzzer to sound, signaling that our food was ready. I'm paranoid about COVID and usually done outside if I go out at all. Luckily, the tables were spaced out indoors, so we sat inside. We both ordered the Mediterranean sandwich and I also had a cup of tomato soup. The soup was lukewarm but I ate it any. Sandwich was delicious. I was bummed to watch two ladies walk into the restaurant without masks and look at the menu for over ten minutes. I watched THREE employees look at them and say nothing. Where was the manager? They need to enforce the rules! read more

Panera Bread - Sandwiches Near Me - Lewisville, Texas

Not one clean table, be prepared to bus your own table from whoever ate there before you. No paper towels in the bathroom. Just plain bad service, scared to know what's happening behind the scenes in the kitchen if what I see in the restaurant is like this. Also the self checkout kiosks are way too complicated and difficult to checkout, shouldn't we be getting discounts on the food if we have to spend the time to learn the system? It took us 10 minutes to order our food at that kiosk (4 people, 1 order altogether). It would've taken someone who worked here 2 minutes to take our order but they only had one person at the registers. I will never come back here and recommend you don't waste your time or money at this Panera. read more

Trying find the right words for my experience this morning. It was about 9:30, not crowded. I went through drive thru. I ordered a very complicated order, as it turned out. 2 plain bagels, one toasted ; one with chive cream cheese, one plain. Please pull forward. And then.... Nothing for 15 minutes. The server grabs cream cheese cartons out of the fridge , puts in bag with two toasted bagels. 15 minutes to prepare 2 bagels, one of them wrong. No cream cheese actually on the bagels-- so what the Fred took 15 minutes? Particularly when only 1 was supposed to be toasted. I realize that good help is hard to find and keep-- this store seemingly hasn't found any of those type workers. Should have driven over to Denton Tap and gotten Einstein Bagels. Don't make same mistake I did. read more

This is the worst Panera. And I really wish it wasn't. Tonight, I ordered soup and a grilled cheese in the drive through. They took my money and forgot me. I literally had to call and remind them I was still waiting for my food as 17 minutes went by and no one came back. Then my order was wrong. All the staff are on their headphones and not at all customer focused. This isn't my first poor experience here. read more

Great!!! Service above and beyond Thank You Jackie and Chow for such Outstanding Service. read more

Food was delicious but the star was the man and lady at the drive thru today around 1:30pm. Both so friendly and the food was delicious. Stellar! read more

Came through the drive through crying and the staff was super sweet to me making sure I was all right. Left the store with a smile on my face ( also the Mac n cheese here is really good ) read more

This used to be a great place to eat but something has happened. We order the new Chef's Spicy Chicken sandwich for me and onion soup for my wife. The chicken was dry and the sandwich did not look anything like the picture. The onion soup was cold. Their curbside pickup failed as we had to go inside to get our order, this after waiting 15 min past the scheduled pickup time. As a result the onion soup was cold. The bottom line is they have a lot of work to get back to where they used to be. I hope they fix their problems and get back to what they can be. Right now they are chopped. read more

Got sick drinking their iced tea. Upon checking it, it was murky. This is not how tea suppose to look like. read more

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I have always had positive experiences at this Panera. It's clean, fast service, delicious food, and good environment. I love the pick two: the chicken sandwich and mac and cheese is literally my kryptonite. I'm a Panera girly through-and-through. I love coming here for solo dates to work, read, or just chill. read more

Every time I come to this one, the customer service is amazing!! THE MANAGER IS AMAZING!! I literally will go out of my way to be at this one compared to the one by my house. My frozen coffee always taste amazing too! Thank you so much!! read more

Went through drive through. Order was wrong. They seal the bag so unable to check quickly. Called to address it, spoke with a manager. Unfortunately he was helpful but unapologetic, never said sorry this happened. He couldn't identify my order and we just gave name for "free" food in the future. Which I bet they will hassle us when that happens saying they don't know about it. Go somewhere else. Look at these reviews. There's a Panera closer. read more

I absolutely love their chai Tea Latte one of the best! Spied if service, cleanliness and food makes it a great experience every-time. If something is sworn they do their best to fix it! Love their pastries and breakfast food too! read more

Panera Bread - Egg Frutta - Sandwiches Near Me - Lewisville, Texas

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This was the bacon grill cheese. But wait... there was no bacon and no more than a drop of cheese. Togo order my husband picked up. I called to talk to the manager who told me he was in training and didn't have authority to do anything about it. But assured me he would call back when the real manager returned from her smoke break. There was no call back. The coffee cake and cinnamon rolls were also hard as a brick. This was our first visit and we certainly won't be going back. read more

Panera Bread - Bacon grill cheese... what a joke! - Sandwiches Near Me - Lewisville, Texas

Ivan was an amazing young Man! This here is to give him his flowers. I had a payment error after ordering my food and he was so graceful and understanding. His patience and hospitality really made me feel comfortable in an "embarrassing" moment. Thank you for the experience! read more

Dont come to this location. Staff unprofessional. Takes for ever to give ur food. Worst experience ever!!!!

It's Panera Bread. They have fun options. The pastas they have carry a good texture. But all the sauces I've had have been watery. And the side bread they give you is always hard. However; their salads are pretty good and the staff is always friendly and they have fun juices. read more

The Sourdough bread is no longer made at the stores. It is terrible!!! I was buying 1 to 2 loaf of it before they started sending it to stores frozen starting end of March. Don't waste your money. Very disappointed. Unless they bring back the bakers and make it fresh, I will not go there. Had to return it. read more

Good food, but *very* slow Curbside Pickup service. Chick Fil A is always quick with curbside orders! read more

Keep going past this one. Worst Panera location I have visited. Service was slow and the staff needs new leadership.

Garbage!!! Neither the website nor app work when you want good delivered! Used to love Panera but it's worse than a fast food joint!

I usually prefer McAllisters over Panera for quality of food and price, but decided to order soups from Panera because me and two of my family members are sick with covid. I ordered 3 soups for delivery, broccoli cheese, chicken noodle, and corn chowder. I paid $7 each for bowls and what was delivered was more like cups. The corn chowder was runny and hardly hard any ingredients, and the chicken noodle was no better than a can of progresso. That's what I get for giving them another chance. Very disappointed. I don't know how they stay in business. read more

Panera Bread - Sandwiches Near Me - Lewisville, Texas

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I have never been inside a Panera Bread before but wow, I love it now, the place was and is the cleanest place I've ever seen, the employees were like family, the manager was engaging with the customers, and having conversations with them, which I find really amazing, The manager was also kind and respectful, if I were to work there, I would feel like I was in a very calm environment, that I would enjoyed to be in. 10/10 for me and will go back! read more

This is a nice Panera. The reason why I gave it 3 stars was because it took forever to get the food. We waited nearly 30 mins. Not sure what took so long as the place was nearly empty on a late Saturday night. The Baja Mac and cheese was good! read more

Panera Bread - Sandwiches Near Me - Lewisville, Texas

I haven't been to Panera bread in a while. After this trip I'm sure it'll be a VERY long time before I return. The attached pic is what you'll get for $13.07 I left the small unsweetened tea out of the pic. I get home open up the bag and to my disappointment this is what I see. The soup was okay. But the sandwich consisted of four thin slices of turkey. A wilted piece of lettuce that pulled through while taking the first bite and removed. The tomato had an odd taste to them and were removed, so that leaves the two grey slices of bacon along with some very tough bread. I should've drove a little farther and got the taco salad I was planning on getting. It would've been 1/2the price and delicious. I did call the restaurant as my bag didn't have a spoon to eat my soup nor did they supply napkins. The drive through rep even looked in the bag twice before handing it to me. So, I called and the smarty pants person who answered the phone who offered a pastry for my disappointment. I don't want anything just not happy with their customer service or food. I can totally understand why they have two stars. Price is far too high for the amount of food received or the quality. I could've drove to the grocery bought a pound of turkey,a head of lettuce, bread, a pack of bacon and tomato's to make enough sandwiches for a week which I'll do the next time I'm craving one. read more

Panera Bread - Sandwiches Near Me - Lewisville, Texas

I'm not sure why this place has such low ratings. With the renovation, everything looks nice and clean. The staff is super nice and the kiosks make it easier to order and allows me to browse the menu at my convenience. This time, they even gave out free pastries! The food is always delicious and coming here to study is nice too! They always give out a good amount and all ingredients are fresh and delicious! read more

Panera Bread - free pastry! - Sandwiches Near Me - Lewisville, Texas

This is literally the worst panera I have ever been too. I came in on a Friday night and decided to go through the drive thru like the usual but the line was incredibly long! I'm pretty sure I sat their for a good ten minutes and realized It wasn't moving so I backed out and decided to go in. I just wanted some broccoli cheddar soup and I know that doesn't take too long. When I got in the lady at the cash register was taking her sweet time with the customer infront of me. It was finally my turn and she was working at the same slow place. I was already irritated but then it gets worse. I found out they ran out of broccoli cheddar soup. Like what?! Can't they just make some more? I came in around 7 and they close at 10. I just felt like that was so unprofessional. This panera is just so slow and the people working there have terrible customer service. Same some time and go somewhere else read more

Absolutely awful. I typically love Panera but holy moly this location has some serious work to do. We ordered our food and paid, only for us to wait 15 minutes and be told they are out of several food items. Then, once we received the food, the chicken literally was cold and tasted OLD. They gave my husband a fork that had food all over it?? The restaurant was dirty and clearly no one had taken the time to wipe down tables. I also asked for a refund on the salad that I ordered since they were out of the dressing (but didn't tell me that until after it was ordered/ paid for) and we still haven't received the refund. Do not waste your money here. read more

I haven't had a bage in a while, and was driving by. Swung through the drive through and ordered a chocolate chip bage with cream cheese. I got my order, pulled out, and found a dry bagel in a bag. It wasn't the right bagel - they gave me a cinnamon raisin. I went back inside and asked them to fix it, was told that they don't put the cream cheese on it. I have to assemble it myself, I guess by balancing on my leg as a drive down the road. Never gone to bagel place before that wants me to put my own food together. Panera has never been a big place for me - no plans to ever go there again. The people were nice, but they won't actually prepare your food for you, so iI am out. read more

Ordered the Green Goddess Cobb with chicken in drive thru. Got back to work and the took off the pickled red onions for no reason, left off the bacon, had egg shells in the salad, and the lettuce was old. TERRIBLE. read more

"Free" side item with dinner means that it's perfectly acceptable for the bread to appear as if someone has taken a bite out of it. "We do it this way on purpose" says store manager Carrie who's "not comfortable" spelling her last name. The bathrooms were filthy as were most of the tables. read more

Panera Bread - "We do it this way on purpose" says store manager Carrie who's "not comfortable" spelling her last name. - Sandwiches Near Me - Lewisville, Texas

I love me some Panera bread but I will not be returning to this location. Their customer service is awful. The man who helped me over the speaker was very rude and was trying to rush me. The drive through line was short but it took almost 20 minutes to receive a salad and a sandwich. read more

Panera Bread - Receipt - Sandwiches Near Me - Lewisville, Texas

I will start this review off by saying i never been to a Panera Bread before. I was looking up new (to me) places for lunch when i came across their menu. I almost didn't order just because all the bad reviews on yelp, but I went anyway because it looked really good and i wanted to try the soup. Im soo glad i did, I ordered 3 different soups a sandwich and broccoli mac and cheese to sample just in case I didn't like something and now im in trouble because they were all phenomenal and neither me or the wife can finish it! The broccoli mac and cheese was dangerously delicious and the turkey chili was my favorite. The sandwich was a bit expensive for the size (11$ for the whole) but the soup and salad is the way to go. I will visit again for sure, keep up the great work! I feel like people only use yelp to complain when they have a bad experience and I personally won't be going by the yelp platforms suggestions anymore. I wanted to write this so there's at least one non biased review about this place thats not something trivial like the food being cold or someone wasn't nice enough to them. Don't buy into yelp, nobody reviews anything good it's nothing but negative reviews by people who can't be pleased even by perfection. read more

One of our favorite places to eat near the house. Great food, pastries, and excellent service!

I've never had any issues with Panera! I love their salads and sandwiches that is for sure. With all the cold weather approaching, I decided to go back to my old faithful lol a good ole broccoli and cheese bread bowl. I was a little nervous about getting it to go through the drive thru but it did not disappoint! read more

Panera Bread - Sandwiches Near Me - Lewisville, Texas