I went back to exchange a ring I got 7 months ago because a diamond popped out & the individual I spoke with said there was nothing she could do to fix it due to the ring having wear & tear. We called later & the manager said she could not help either. I called pandora customer service and she was extremely confused when I said they would not help me. She quickly ordered me a new replacement. Horrible experience at Citrus Park Pandora!!! read more

My wife loves Pandora...thus I am a patron. I'm not fond of the queue system they have been implementing to be able to shop in store (or even just to pick something up). I normally order everything Pandora related online, since it's relatively easy to do so. Pickup is where it became a hassle. The store had set up a line and limited the number of people that could come in. I ended up waiting 40 minutes jsut to pick up my onlione order. If I had known this would happen I would have just had it shipped to me. In the future, I will probably do exactly that. If the store is reading these comments, I'd recommend setting up a different system for those who are just picking orders up. read more

20+ customers in-store and only 2 workers. They make you 'sign in' and wouldn't take me really quick even though I already paid and had a pickup. Standing for over 45 minutes and no seats around. This was a terrible experience and I won't be back again. read more

Today I went to the store with my mother-in-law when we arrived, the truth was that the store was very crowded, nothing that was not understandable. We spent a few minutes looking for something that caught our attention when we finally decided we went to the counter and there was a worker named Sofía who was so unprofessional and very. Discriminatory at the moment we asked to see the rings at that precise moment another client asserted the counter and she diverted all attention from her in a contemptuous manner and turned her back on us. Hoy fui a la tienda con mi suegra cuando llegamos la verdad la tienda taba muy llenada nada que no fuera comprensible. Estuvimos unos cuantos minutos en lo que buscábamos algo que nos llamara la atención cuando al fin nos decidimos nos acercamos al mostrado y allí se encontraban una trabajadora llamado Sofía la cual fue tan poco profesional y muy. discriminatoria al momento que pedimos ver las sortijas en ese preciso momento se aserción otra clienta la mostrador y ella desvió toda su atención de manera despectiva y nos dio la espalda. read more

The store itself is clean and organized. The biggest problem is the workers. There was only one person working there. I went inside to look at the 50% off charms and asked where to find them. She just said "look online" and didn't say anything else. If I wanted to shop online, I wouldn't be in the store! I've gotten help from the same employee when I bought my first charm bracelet and she was very snippy. The jewelry is very nice, but the employees are rude. I'll be going to another Pandora, not the Citrus Mall one anymore. read more

I love Pandora but haven't visited their store in quite some time since I've not really purchased any Pandora in a while. I actually came into the store because I ordered my Christmas gift online during their black Friday sale but when I received my order, they didn't even ship me what I ordered. So I took my package of goodies into the store and waited to speak to someone. Like always, the store is overly packed but I walked up to the register area. I was ignored in the beginning but eventually someone came over and helped. I explained what happened and what I needed and she said I'd have to wait on the Manager. I waited some more then the Manager came over to assist me to which I had to re-explain the situation. The manager at first told me that I should contact customer service via the phone since they sent me the incorrect item -- they actually sent me a bangle bracelet instead of the charm necklace that I ordered. Which the bangle bracelet is valued at more than the necklace. I told her I had the receipt and everything and I came into the store because I sat on the phone for over 2 hours for a separate issue when placing the order and I was not going to do that again. I was a bit annoyed at the fact that I was physically at their store and she's telling me to call support for help. I told her that I'm wanting her to help me now and that I just want what I paid for. She went to the back and came back out a few minutes later to tell me that she'll help me make this right. She explained that she just originally didn't know how to handle since the value of what they sent to me was actually more than what I paid/ordered. She was very helpful and apologetic about the situation. So what was originally a frustrating situation turned out to be ok. read more

I just stopped in to get my bracelet cleaned because it was rusting a bit. My friend and I walked in and were greeted by NOBODY. There was a woman in the back room talking to another worker and they were back there for about 5 minutes. They only came out of the room to get chick-fil-a that a delivery guy had brought them. The woman took the food, didn't even look at me and went back to the back room. She came out and started helping another customer and still no one had acknowledged me. It was as if I was invisible, a feeling that no customer ever wants to feel. I am deeply upset and disappointed by this unsatisfactory service. read more

I love going into this location. Every time I walk in I'm greeted so kindly. The ladies are so nice, so helpful. Last time I was in there, the assistant manager Sofia helped me. She cleaned my charms and bracelet. Then she helped me pick out a new bracelet for my charms. Sofia knew exactly what I wanted. read more

Worst store I have ever dealt with. Forced to stand in line for over 30 minutes outside the store while two sales associates attempt to coerce people into signing up for a credit card to skip the line instead of actually helping people and speeding up the line! read more

Came into the store today 4/8/22 for the first time. Had to wait which was fine cause store was busy. I think they should ask who is next Instead of just going to a person standing there and start helping them. There were 3 of us waiting I should have been next had my items pick out prepared to spend $150+. Sales person started helping one customer and the other sales person said she was next (which was me) and I told that one go ahead no problem so when she finished either that customer she just went straight to the other people so when she came over to get something out of the counter I just said I'll be back. Which I won't I came home and ordered online. read more

I visited yesterday this particular location of Pandora, as soon I got in I was greeted by all of the employees. they helped me with finding a gift for my mother in laws birthday as well as a charm to announce my pregnancy to her. they found me more than enough charms for her bracelet. I couldn't be happier with my experience. This is the best location I have ever been to. They all were super friendly. I will definitely recommend this store. read more

This summer I visited this location and I had no issues getting good service. I had not been back for a few months. The last 5 times I have been in have been terribly frustrating. I understand the store can get busy and that the sales associates can only help one to two people at a time. I'm totally fine waiting for help when it's busy. I am not however, fine with walking into the store and having no one look my way when I'm standing at the counter for 5 minutes or more. Last week I went into the store and there were 3 people working and 6 customers besides myself in the store. My husband and I waited at the counter for someone to even see that we were standing there. One associate was helping another group and while they were deciding on their purchase, the associate turned and looked me in the eye and then turned back and stared at the tray of charms waiting for them to decide. Being in customer service myself, I find this completely unacceptable. You have a mouth and can use it to acknowledge people who are clearly waiting to be helped. When you look at me and say literally NOTHING, I'm led to believe you are not intending to help me even when you're done with your current sale. The other girl was standing helping one person as well and I kept noticing the associates staring off into space while the customers were deciding. It was almost laughable! My husband and I finally left and I will not ever go to this location again. It's the closest to my house and I will drive father to another one to get better customer care. The time before it was the same situation except the person who was in the store told me he could not actually sell me the charm I wanted because he wasn't qualified to make a sale and the girl who could sell to me had left for break. What on earth is going on in a store that won't take my money because someone is on break and the person standing there can't make a sale. He was a very nice kid and it wasn't his fault. I was just in Manhattan for Christmas and waited two hours to go to a store there because the line was so long. From the time I got to the door the service was so so good! I don't mind waiting but I'm not going to stand around waiting and hoping for someone to help me. Ridiculous! I know I'm not the only one who feels this way. One time when I was in the store, a lady started shouting at the sales associates for not even acknowledging her or helping her and she also left. I was kinda proud of her for saying what everyone was thinking but I don't like to lose my cool in public. All together, this store needs to get it together and train their people in basic customer service skills. Lacking big time to the point I will still visit the mall but never this pandora shop. read more