Formerly, when I lived closer, I was a customer of this business when it was Hall's Jeweler…read more I recently stopped in for a wedding band cleaning, of which Rob did a spectacular job. The service was quick and Rob was both engaging and informative, hospitable and professional. I assume I am no anomaly when it comes to feelings of trepidation when setting foot in a small business, for one can rarely be certain of what level of service they will receive. I am, however, very pleased with how Rob conducted our business and look forward to patronizing Gem City Jewelry in the future.

Great service and unique selection. Love the Larimar selection and snowflake in acrylic jewelryread more

I was just browsing. Gentlemen, working there asked me what I was looking for. I didn't know what I…read morewas looking for. I was looking for something for my sweetie, but I had nothing in mind. Let me do a good section show showed me some options. Made sure it fit in my budget. I'm delighted. I think I have a fabulous valentines gift. I think, my sweetie's gonna love it. I'm glad I stopped here.

I do not reccomend Ashcroft and Oak take your business elsewhere…read more 9/12/25 Before my 10-year wedding anniversary, a friend and I went to the Polaris mall Ashcroft and Oak location. With my milestone anniversary approaching, my husband told me I could upgrade! I found a ring I loved, traded in an old one, and spent $8,000 on a new piece. They sent it out to be sized & soldered. On the way home, we realized they never fitted me for sizing, and my old ring was too small if they were going by it. I called them the next morning, and they assured me they could determine my size based on how the sample rings fit. 9/27/25 I received a call from the Polaris store saying my ring was ready for pickup. While on the phone, they suddenly realized the rings didn't fit together and weren't soldered. I had planned my entire weekend around going there on the 28th, since that was the date they gave me, and we'd be out of town for most of October. 10/2/25 My mom and I both live just short of 1.5 hours away, but since she was in the area she stopped by the store to look at the ring and see what the issue was. The jacket surrounding the ring had been bent inwards, and the solitaire no longer sat fully inside of it. After much discussion with her, me, and a sales associate, we decided my mom would pick it up because neither of us would be in the area again soon -- and I still feared the ring wouldn't fit, since they never sized me properly in the first place. When she brought it to me, it was still way too big. 10/3/25 I contacted the Ashcroft and Oak location at Fairfield Commons mall. I explained everything, and they told me their jeweler picks up and drops off on Wednesdays. If I brought it in before then, they'd send it out for repair, and it should be ready the following Wednesday. 10/7/25 I went into the Fairfield store and again explained the entire issue. They measured my ring -- it was sized to a size 9, but I need a 7 ¾. They also mentioned I wasn't charged for soldering initially, so if I wanted it soldered now, it would cost extra. I decided to hold off on that. They told me it'd be back the following Wednesday. 10/10/25 Celebrated 10-year wedding anniversary -- without any ring. 10/15/25 Plans changed, and I couldn't pick up the ring that night. My mom offered to do it Thursday afternoon. I called the store to update the pickup info, as I wouldn't be able to get there myself, and they said that was great since they usually receive them between 4-8 PM and they'd update the person scheduled to get it. 10/16/25 My mom arrived around 2 PM, and they told her the ring had just been dropped off that week and hadn't gone out for repair yet. She called me, and I sent her the receipt from when I dropped it off. Then they checked further and found that it actually came back from repair the day before -- but the set still doesn't fit together and will need to go out again next week. My mother expressed how upset I've been through this entire ordeal, and they promised to expedite the repair and ship it if necessary, though they insisted it'd be faster if I picked it up in person, they said it should be ready Tuesday. After reflecting on this nightmare, knowing I'd have to go through all of this again for any future repairs, and reviewing the paperwork, I decided to return it since I'm still within the 60-day window. I contacted the Polaris store where I bought the ring and told them I wanted to start the return process to get my original ring back, explaining why. During that call, I learned that soldering isn't an extra charge after all -- it's covered under the plan I purchased, contradicting what I was told previously. I am beyond disappointed and utterly angry with how this has unfolded. What was supposed to be a special occasion has turned into a draining, exhausting ordeal that's wasted my time, energy, and patience. I can't express enough how outraged I am -- not only by the blatant incompetence but by the complete disregard for my feelings and time. I have four kids, work full time, and simply don't have the luxury to keep running back and forth, dealing with this level of failure from two stores. The fact that this mess has persisted as long as it has -- over and over again -- speaks volumes about the utter neglect and poor management of this company.

Erica is the best, i will 100 stand behind her shop. she is so knowledgeable about crystals and her…read morecrafts are adorable! if you have yet to stop in and support her small business do so asap! you will love it there it's Definitely a Vibe!

I still don't really care for Michaels, but it's one of the only two options in our area since…read moreJoanns closed. The store is small. At least this time it was cleaner. They did have some more things that I don't recall them having from other times I was in there. All the Fall stuff was out and well stocked. They also had more jewelry and bracelet making items. Prices were kinda high compared to what I was use to paying at JoAnns. Not sure if that is inflation or just Michael prices. The lady at the checkout was really nice when I needed her help.

On Tuesday, May 19, I went in looking for a specific item and found it pretty quickly. At check…read moreout, Diona assisted me. She was extremely nice and recommended a discount for which I was unaware. That was awesome and incredibly customer friendly. I was wowed by the experience as it has become more rare than common. Thank you Diona for the great service! I will be back! Karen

Although I love supporting small businesses, I have to admit -- I also love me some Hobby Lobby…read more The deals are unbeatable, the selection is always great, and they're incredibly consistent no matter which location you walk into. The workers are always nice and helpful, the store is clean and organized, and even though parking can be tough, it's only because the place stays busy... everyone wants the deals. A solid go‑to stop every time.

I went Into hobby lobby 3 days ago to get a crochet cherry kit and some more crochet needles. And…read morelet me tell you the price on them were so worth it! the cherry kit was only $2.99 which was a deal and the needles were only .99! I went to the checkout and the cashier up there, Josie, was very kind and helped me check out! I will be back!

Very well stocked with all kinds of greeting cards. Today we were looking for several thank you…read morecards and came away pleasantly pleased.

I have purchased many Hallmark cards and special collectables, from this store. Nice friendly…read morestaff to help you. The shopkeeper keeps a clean, friendly shop.

I LOVE THIS STORE! I have been here multiple times, and everyone working here is so polite and…read morekind! They have a wide range of jewelry options, and even have a space in the back where one can make personalized jewelry. I love coming here for a day with the girls, it's always so much fun!

Great service, ladies are friendly and helpful. Sold some items and received fair price.read more

They have good prices and are pretty clean. Most of the staff is very freindly and helpful…read moreespecially the two women who work there that aren't blondes (dark skinned lady and pale purple hair girl). The blonde is why they get a lower score. She was unhelpful. Even though the store was packed, she seemed uninterested in stepping up to help customers or even her fellow workers. when I asked her a question her attitude was sullen and unpleasant and she couldn't answer my question about layaways. I don't know who she is or why they hired her but if she is their, your best going to anyone but her,