My experience with Panda Pal Property Management was extremely disappointing.
Upon move-in, the water heater serving my apartment was red-tagged by Texas Gas Service due to safety and code violations. I retain a copy of the red-tag notice. One of the primary issues identified was that the water heater venting system was configured in a manner that exhausted combustion gases into the apartment rather than properly venting them outside. Additional code compliance concerns also existed within the water heater closet. These conditions existed prior to my tenancy.
During my tenancy, I reported numerous maintenance and habitability issues. In my experience, many of these issues were not addressed until code enforcement complaints were filed and corrective action was ordered. I retain documentation regarding those complaints and the resulting actions.
I maintained extensive records throughout my tenancy, including photographs, videos, emails, inspection records, and other written communications regarding the condition of the property and maintenance concerns.
I also documented what I believed to be unauthorized use of utilities and services billed to my account, including water and trash services, and raised those concerns with management.
Following my move-out, I disputed charges that were later assessed against me, including charges relating to issues that had previously been documented and reported during my tenancy.
I made multiple attempts to resolve these matters directly and in writing before pursuing legal action. After I vacated the property in reliance on a negotiated settlement agreement, disputes arose regarding Defendants' performance under that agreement, resulting in additional court proceedings and court-ordered mediation.
Prospective tenants should carefully document all move-in conditions, maintenance requests, inspections, utility concerns, communications, and move-out conditions, and retain copies of all records.
This review reflects my personal experience as a tenant. read more