My experience with Panda Pal Property Management was extremely disappointing. Upon move-in, the water heater serving my apartment was red-tagged by Texas Gas Service due to safety and code violations. I retain a copy of the red-tag notice. One of the primary issues identified was that the water heater venting system was configured in a manner that exhausted combustion gases into the apartment rather than properly venting them outside. Additional code compliance concerns also existed within the water heater closet. These conditions existed prior to my tenancy. During my tenancy, I reported numerous maintenance and habitability issues. In my experience, many of these issues were not addressed until code enforcement complaints were filed and corrective action was ordered. I retain documentation regarding those complaints and the resulting actions. I maintained extensive records throughout my tenancy, including photographs, videos, emails, inspection records, and other written communications regarding the condition of the property and maintenance concerns. I also documented what I believed to be unauthorized use of utilities and services billed to my account, including water and trash services, and raised those concerns with management. Following my move-out, I disputed charges that were later assessed against me, including charges relating to issues that had previously been documented and reported during my tenancy. I made multiple attempts to resolve these matters directly and in writing before pursuing legal action. After I vacated the property in reliance on a negotiated settlement agreement, disputes arose regarding Defendants' performance under that agreement, resulting in additional court proceedings and court-ordered mediation. Prospective tenants should carefully document all move-in conditions, maintenance requests, inspections, utility concerns, communications, and move-out conditions, and retain copies of all records. This review reflects my personal experience as a tenant. read more

Horrible unprofessional property management just moved into a place in San Antonio this property was not move in ready by the day we got the key mold In dishwasher mold everywhere in the house under ALL sinks and any place where water will be. Our house also had no gas running to the house it was cut off by cps due to a gas leak that the property currently has. This property management company is completely negligent with MANAGING the property it seems like all they care about is the little fees they throw at you so their small El Paso business can stay a float so sad not surprised with an El Paso company like this. read more

Their contract involves a lot of petty fees that I can't appreciate. I drove by one of the houses and the sign was recessed not even sticking out where you could see it and that sign had no phone number on it and I'm OLD. I like phone numbers. read more

Met with and setup agreement to manage my property. With the first month they lost a long term tenant of six years, failed to collect the appropriate rent nor follow up. Fail to return my phone calls, emails, or texts. read more