Daisy's Story Daisy is our rescue dog from Winnipeg. After…read morehaving six puppies, she was abandoned near the railway tracks and left to survive on whatever she could find. When we met her, she had few front teeth, heartworms, and lasting trauma that made her fearful of strangers and new people. After years of struggling to find a vet for Daisy, we visited North Burnaby Pet Hospital. The team welcomed us warmly and made room to see her the next day, even though she had not seen a vet in five years. Dr. Imami's Kindness Dr. Matin Imami treated Daisy with patience and compassion, even turning our van into a mobile clinic to make the visit easier for her. * Checked her heart * Clipped her nails * Expressed her anal glands * Gave her all her shots. Gave us some good advice. He also waived the charge because he could not trim one of the front paw nails. His kindness meant so much to us and reminded us that good people still exist. Thank you so very much.

excellent staff and they were so accommodating and were so good with dog. I would highly recommend…read morethis vet for your animal.

I've been taking my dogs and cats to Dr. Hans for years, ever since he first opened. I trust his…read moreexpertise and judgment and appreciate that he keeps his prices reasonable. Keep up the good work!

I have been taking my cat, Sneakers, to Dr Hans for almost 8 years. He is very knowledgeable and…read morehas a gentle temperament with Sneakers. Also, the pricing at this clinic is reasonable. A few years ago my co-worker was complaining that her vet in North Burnaby charged $980 to get her cat's teeth cleaned. She didn't believe me when I told her I paid approx. 1/3 what she paid. Since I rarely clean out my purse, I still had my invoice which I showed her. She was shocked and took a copy of it to show her vet. Also, Dr Hans is not pushy about treatment. He discusses all options and the costs associated with those options. His long time staff are super nice too. I definitely recommend Metrotown Animal Hospital to anyone looking for a vet.

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.

Just another salesmen veterinary outfit... endless tests and buy our food .. nothing new in this…read moremoney driven business

Receptionists are fantastic, vet tech's are kind and knowledgeable, and Dr. Moavani has done a…read moregreat job with pre and (especially) post-operative care with my senior cat.

I am very disappointed with the service at Richmond Animal Hospital (Richmond, BC. I had an…read moreappointment scheduled for 4:30 PM but was not seen until 5:00 PM. This is not the first time I've experienced significant delays at this clinic. Additionally, the clinic consistently overcharges for products compared to other places. During my most recent visit, I asked for a prescription for my dog, but the vet declined saying that they can not give me one because this ear infection medication is not sold in human pharmacies, which I believe is not true. (as AVMA's Principles of Veterinary Medical Ethics reg client requesting a prescription) Due to these ongoing issues, I will be taking my dog to another clinic. I expect better service and more reasonable pricing from a veterinary provider. Alejandra T.

Last week we had to put our dog Koby to sleep. Richmond Animal Hospital has taken care of Koby…read moresince he was a puppy, and they have been absolutely excellent in every way. All the staff who work there are so professional, so caring, so helpful. The doctors never tried to upsell me on treatments or proscribe unnecessary tests. I have always felt they always did what was necessary for his care, which was very important in the last couple of years as his health declined, but were always practical in their approach. They were empathetic, reasonable and professional in every way. Special thanks to Dr Crofts and Dr Schaufele and Dr Chipperfield for the care you gave Koby all these years and to the front office staff for all their help and empathy.

They botched my dogs haircut so bad I went home and cried!!!! I even gave them a picture of what I…read morewanted them to look like. Each dog cost me $90 plus tax and they came back looking like street dogs. My male dog looks like Yoda who's about to die. Way too short, no shape to his head and tail, just mange looking. Unacceptable!

Love the one who does the teeth cleaning, took both my cats there for a no sedation teeth cleaning,…read moreMikey my youngest cat wasn't as anxious as gizmo so he was able to have his teeth cleaned, unfortunately gizmo was too stressed out to even start, at no fault of the woman that was doing the cleaning, gizmos 7 years old and gets very anxious when she's around anyone except me...so I honestly didn't know how she'd react...poor sweet gizmo...I was told to get her a mild sedative to calm her down if I choose to try again...10/10 would recommend

This is your standard veterinary hospital with nice front office staff. Dr. Dodds was our cat's…read morevet. He was very nice, attentive, and gentle with our cat. He was very reasonable with our concerns. We left feeling well supported and taken care of. The service was very quick, but that's okay because he helped our cat with her UTI. Our only point of criticism is that we were not informed about the dosages for the antibiotics. Just to be given twice a day. The bill came to $507, which is standard in the Vancouver area. The big ticket item was the urinalysis, which is necessary to see if it is more than a UTI. I would recommend this place. We really liked Dr. Dodds.

I have been attending Kerrisdale vet for over 10 years with two different dogs. My elderly dog died…read morelast year after receiving excellent vet service and I was very grateful for the compassionate care at that difficult time. The staff is consistently kind and considerate. My vet is Dr Craven but I have seen both other vets on occasion and have been very happy with each of them. I now have a small puppy and again am confident in the care she is receiving. I do highly recommend this clinic and parking is usually easy which is a bonus!

Terrible people working at this place. They claimed my cat was swatting and biting which he was…read more But because of this they wanted to sedate him. I didn't agree. They have staff who are scared of their own shadow. I asked them several times to put a muzzle or space ball over his head but they said they cant. I definitely do not recommend going here. They want to make easy money because their staff is incompetent. 0/10.

After many years my friends beloved dog passed away. As this occurred two days before Christmas…read moreit was a very difficult to find someone to give dignity to her beloved pet. I called a few vets and Central City had the fairest pricing. We drove the remains of her beloved dog over and the lady at the front was very caring and compassionate in receiving the remains. My friend was just sobbing in tears in the waiting room while I filled out the paperwork for the file. We were presented a box full of various urns which my friend would receive the ashes in and left. It was a very sad and emotional day but the person behind the front desk at Central City Animal Hospital was very kind and caring and made this day just a little bit better given the circumstances of the demise of a very dear and beloved pet.