I was traveling in Japan and left my 8 year old Labradoodle, Izzy at Howliday Inn. She had stayed…read morethere many times before. Unlike many other doggie daycares, Howliday Inn does not have the option to log into a webcam livestream to check on your dog. Furthermore, when you drop off and pickup your dog you never even see the environment where the dog stays. You wait in the lobby while they go behind closed doors and get your dog. I always thought that was a bit strange but I didn't see any other red flags. Well, this time I got a text from my son informing me that he had to go get Izzy. He got a phone call and they told him Izzy got in a fight with another dog and had to leave. This was shocking, as Izzy had never been in a fight or hurt another dog or person in her entire life. My son told me the other dog had to be taken to the vet, and Dylan, (the owner of Howliday Inn) wanted to speak to me in person after I returned from Japan to explain everything. I was shocked that they kicked Izzy out while I was on the other side of the planet, but I planned to deal with it after my trip. The next day I received an emailed invoice that simply said "Hi David, please find your latest attached invoice. Thanks, Dylan (Owner)" The invoice included $542 for veterinary care. Since my son had told me Dylan wanted to explain everything when I got back, I ignored the invoice. 2 days later (while he knew I was still in Japan) he reached out again by email to request immediate payment, and this time offered some details. According to him, the other dog was pawing at Izzy trying to get her to play and she didn't like it. She snapped at him, he snapped back, and Izzy then pinned him against a wall which resulted in "a small puncture wound" above his eye. Normally you don't got to the vet and get stitches for "a small puncture wound" but that's what they decided to do. Since my dog had NEVER been in a fight before, I have serious doubts about his account. I wonder if the dogs were even supervised. For all I know they found the other dog with an injury and picked someone to blame it on. I asked if they had video of the incident and of course the answer was no. While other facilities are so transparent they allow owners to log into a livestream, this place is so secretive you don't even get to see your dog's environment when you drop off or pick up. And they don't even have cameras to record in case an incident occurs. And if God forbid your dog does run afoul with them somehow while you are traveling they will call your emergency contact and tell them to come get your dog! Also, they forgot to give my dog's food to my son when he left his job to get her. This necessitated a return trip by my brother in law to get her food. The staff member he spoke with at that time told a very different story than the one I got from Dylan. That staff member said it was a "freak thing" that happened as Izzy and the other dog were trying to fit through a small passageway at the same time. Dylan has informed me that Izzy is no longer welcome at Howliday Inn and that's just fine with me because after this experience, I would never trust them again.

Paws down, my pup's favorite place to romp and play while I'm busy with the work-long day (and…read moresometimes overnight). I've been referred to Howliday Inn by more than one trustworthy folk and have had only professional and kind interactions with Dylan and every member of the entire team. I was super impressed when we first started to get a very warm and through introduction and tour and could tell just how much care and thought goes into all the details of this operation. During one daycare day, my pup went through a little (non-contagious) health episode and started showing symptoms while under the care of this watchful team who called me right away so that I could get him into the vet. We have enjoyed both daycare and boarding services and each have been positive. I always appreciate hearing updates about behavior observations when picking him up at the end of a day--truly demonstrates how much attention is paid throughout the day. Grateful for the entire Howliday Inn team and the loving and dedicated care they provide my best fur bud when I'm not able, and in ways I simply can't related to socialization and other dog play!