Heather R.'s profile image Heather R…read more on Birdeye 4 days ago I am 67 years old and have had plenty of different dentists in my time. I moved back to Innisfil a couple of years ago and found Alcona Family Dentistry through my neighbor. They have got to be the best dentistry I have ever been to. My teeth have never been whiter after a cleaning. They are very gently and I have never felt anything. The conversations that go on between the two of them are very interesting and quite amusing and sometimes very funny. I recently had dental surgery done and I could not be happier with the outcome and the price. I highly recommend them and will not go anywhere else. If they ever relocate I will still go to them wherever they are. read less

they don't stand behind their work...$367 bill for 1 cavity and a 25 min appointment (no…read moreanaesthetic - the work was on a 4 yr old) It lasted less then a year! Then they wanted to charge the same amount again to fix the work. This was all after the receptionist told us to take it up with the dentists and the dentist act as if they don't know what is going on and to take our compliant to the receptionist. It is truly rare to be treated so unprofessionally in a 'professionals' office!

If you're looking for the type of care where you're treated like a person, would not really…read morerecommend. Everything was odd, with a focus on cranking out as many surgeries as possible. I understand they get paid per surgery, not hour, but oh my goodness was that the worst I've ever experienced in any care sector. Very weird, it was like an assembly (or.. dis-assembly? lol) line, a factory or something. Don't get me wrong, I didn't expect them to Mr. Rogers me through it, but I also didn't expect such hostility about my nervousness. In their defence, I did wake up from the surgery very scared and tearful. It was my first time under anaesthetic. The nurse I had was (I think) unreasonably upset about my reaction. Like she was mad at me for some reason. Told me to get up and get out but also that I wasn't allowed to leave until I stopped crying. The only pleasant part of the whole experience was the front desk ladies. NIGHTMARE!

Well organized with every single person I encountered being extremely patient, caring, helpful,…read morewilling to answer my questions and put me at ease. There isn't one negative at this place. Very highly recommend going there. Dr. Jackson is a true gem.

I have been going to this dental clinic for about 3 years now and I very impressed with their…read moreservice. Everyone is very polite. The waiting time is practically zero. From the receptionist to the dentist it's been a great experience. I have lost my fear of dentists for at least here anyways. Lol. They are also very gentle. I most certainly would recommend them to anyone.

Alert - this office has recently gotten involved in a family dispute between my husband and his…read moreex-wife as evidenced by harassin my husband while at work for his credit card number to pay for his children's dental appointments as according to them "it is the law as his birthday comes first". My husband was hesistant to give them our credit card, given his children have been patients of this office for five plus years and they have never asked for this before so each time they called he said I will call you back, as he wanted to look into the matter. On the last time they called, I spoke with the billing secretary and explained to her that it was my understanding that given we don't have the relationship with the office, nor did we sign any contract for care, it was inappropriate to bill our credit card due to his birthday coming first. She actually argued with me and after I brought up the fact that his daughter had reached the cap on orthodontic treatment and there was nothing to send to our plan regardless, she then told me it was office policy to have his number but could not eplain why they haven't needed it for the past five plus years. Furthermore, I calmly explained to her that this billing situation was complicated as the children have THREE plans and my husband;s exwife REFUSES to have the dentist use my plan (which we cannot force her or the office to do) and that I would appreciate that unless there is an issue with my plan or my husband's plan to please not call and harrass us with this "new" office policy as we would not ever be complying. To make matters worse, the next time my step-daughter was in the office, this same administrative person apparently told her and her mother that she is sorry that they have to deal with me because I called the office and screamed at her so loud that her other clients could hear me. Given I was actually at work (in a government office building neverthelss) AND I have witnesses to the conversation that at no time did I scream, but I did speak firmly on how unappreciative we were to the repeated phone calls etc. We then sent a letter to Dr. Ferguson to complain about the lack of professionalism and slander of my name by his staff (over a month ago) and to date this has not been answered in any form. I am in the process of filing a complaint with the Better Business Burerau and the Ontario Dental Association as recommended by my own dentist office as they have expressed how mortified they would be if this happened at their office. The more you know about what goes on behind closed doors .... these types of offices are in a bind when it comes to dealing with divorced families and extended family drug plan but at the end of the day, they were gettihg paid their money either way and tg get involed in any our our family affairs was completely unfounded and slander of my name and actions will not be tolerated.

Amazing dental services all around from the reception service to the end of your appointment…read more Friendly staff at reception. Dentist is very gently with procedures. They make you feel cared for. Dentist will also give you great advice on how to maintain your teeth in great conditions. Very family oriented . Love my dental office.

I was scheduled for composite bonding with Dr. May at Molson Park Dental in Barrie after having an…read moreinitial consultation in November 2024. I took time off work and prepared carefully for my appointment on July 2, 2025, following all recommended steps like whitening my teeth and arranging transportation from Orangeville. In the days before my appointment, I sent some questions about the procedure, including what materials would be used, whether I could see a digital mock-up of the expected results, and how Dr. May would ensure the bonded teeth wouldn't look bulky. On the morning of my appointment, while I was already halfway there, I received a call from the office coordinator telling me that Dr. May was no longer comfortable proceeding because I had asked too many questions. I felt dismissed for trying to do my due diligence before committing to an elective cosmetic procedure. I believe patients should be encouraged to ask questions to ensure informed consent. My appointment was canceled at the last minute, wasting my time off work and leaving me disappointed. I would not recommend this office to those who want clear communication and the opportunity to advocate for themselves before undergoing treatment.

If you're looking for a dentist in Barrie these are the people to go to. Sarah the front desk and…read moreDr Adam Chapnick I have personally made my visit the one to remember. I think my wife and I will do older dental work here.

A good dentist is hard to find. I know I've been through my fair share. I'm very lucky that I found…read moreDr. Steve Mocrae as he is an absolutely excellent Dentist. Dr Mocrae and all his staff are professional, friendly and very understanding. They never judge and most of all you know that you are going to get great work done. If you're new to the Barrie area or you're just looking for a new dentist I highly recommend Dr. Steve Mocrae Dentistry in the Kozlov mall.

Dr. Steve is the best dentist ever. He's very nice, gentle to his patients. The clinic is very nice…read moreand clean with professional friendly staff. I'm highly recommended.

I can't say enough great things about Georgian Mall Family Dental! The entire team is friendly,…read morewelcoming, professional, and truly cares about their patients. From the moment you walk through the door, you're made to feel comfortable and well taken care of. The staff are knowledgeable, compassionate, and always willing to go the extra mile to make sure every patient has a positive experience. The office is clean, modern, and has such a welcoming atmosphere. If you're looking for a dental office where you and your family will be treated with kindness, respect, and excellent care, I highly recommend Georgian Mall Family Dental!

Love the hours and the staff are so helpful with any insurance questions. I was able to get my…read morefilling done the same day to save me an extra visit

Welcoming and friendly staff...seem quite thorough and efficient after first visit. Great chairside…read moremanner of Dr. Jason Wong.....keep up the great work and service.

I won't write long review as actually this is not necessary: people know this dental clinic and…read morevote for it to be the best in town. Indeed, I referred some of my buddies there and they are amazed by the results, by the attitude and by the prices. I just wanted to say a BIG "thank you" to dentists working there and to all the staff! The work you do is almost always stressful but you handle everything with professionalism and confidence! Special thanks to Andrea!