http://www.watfordcar-sales.co.uk/…read more I purchased a vehicle from this dealership which turned out to have a serious mechanical fault costing £800 to repair. When I explained to the dealer I wanted a refund, he stated he "was not obligated" to provide a refund but would, 'on my behalf' as a 'goodwill' gesture, speak with his garage to see if they can fit me in for a repair as the car was covered under the 3 month warranty - at this point, accepting no responsibility it was infact his duty to repair the vehicle under my statutory rights. The dealership did not state the 3 month warranty offer was capped at £300, and I would advise you to clarify this when purchasing a vehicle. The warranty company then refused to pay for the repair as it was above the capped limit. I stated to the dealer it was their responsibility to repair the vehicle! I left the car with the dealer for three weeks over Christmas, and when I returned, the car was handed back to me with a number of further faults. I explained to the dealer I was not happy, I had given him a chance to repair the vehicle (after a tough battle to even get to that point) and that I wanted a refund as the car was unfit for purpose. The dealer stated the car was 'perfect' and that there were no further faults. I paid for a diagnostics by an independent garage to prove to him this was not the case and that the further faults where due to his and his garage's faulty workmanship. The dealer refuses to acknowledge the faults or accept responsibility. The dealer stated I would not receive a refund "not today, not in a hundred years"... a very different attitude from when I wanted to buy the car and they were very nice. This dealership, quite simply, refuses to acknowledge the sales of goods act and consumer rights. I am now proceeding with a court case to get a refund. I would warn customers to be very careful when buying a vehicle from this dealership. I bought the car nine months ago and its been the most stressful nine months of my life, with more yet to come.

Bought a faulty vehicle from this dealership. They completely ignored our consumer rights and…read morerefused to take responsibility. After months of trying to resolve it, the owner offered to have his 'contractors' repair the faulty engine, however, the car was returned in an even worse condition: the engine having multiple misfires. He refused to refund us, telling me that I would never get my money back. He went so far as to beg me to take him to court. We did and we won. Watford Car Sales was found to be in breach of contract as well as The Sale of Goods Act (1979). We finally received our money back, but only after a tremendously tearful nightmare and 13 month struggle. Everything you fear of a second hand car dealer.

Friendly, fast and helpful - clearly explained options, costs and relative benefits of different…read morecourses of action so I could make an informed decision. I didn't feel conned or patronised but trusted their advice and my problem was fixed and didn't reoccur. Would recommend and use again.

Called Grimsdyke's yesterday 07/12/15, with a problem with my wife's car starting, spoke to Jim who…read morewas very helpful. Took my car down at 09:30, received a call back just after lunch, with a quote. Confirmed the quote value with Jim, authorised the work immediately. Received a call back just after 4, work complete and collected my car at 5. What service, problem solved same day. Really friendly service, good value for money, will definitely use again to service my wife's car and looking at using them for work on my car as well. Good work guys, no wonder you have been there so long, sorry I haven't used you before, my loss...

Excellent service from this local car dealer. Courteous and caring people who are not pushy when…read moreyou are looking around their forecourt or going on a test drive. Would recommend.

I have used Palmers Peugeot twice and both times they have gone above and beyond…read more The first time I used them was to order a set of seat covers specific for my car. It may sound strange, but this is not an easy thing to do and something I had failed to do at another dealership. At Palmers, the gentleman in the parts department was extremely helpful and reasonable and sorted me out straight away. I had the new seat covers within a week. No problems. The second time I used them was for a factor recall. Given my good experience with them in the past, I had asked to have them pick up my car and perform the recall service. Despite my London address, they came out picked up the car, had the repairs done and car back (including an exterior and interior clean), by end of business the same day. Great service!