My experience at Crane's Beach House Boutique Hotel & Luxury Villas was one of the most…read moreinhospitable & poorly managed hotel experiences I have ever had. Before arrival, I was never informed that my room would be located on the second floor with stair-only access & no elevator assistance. Traveling with a service animal while displaced due to active home renovations, repeatedly carrying luggage up and down steep stairs alone was physically exhausting. Accessibility limitations should be disclosed upfront. Despite displaying a clearly visible "Do Not Disturb" sign, housekeeping disturbed &/or attempted to enter my room at approximately 9:00AM on multiple occasions. Being repeatedly awakened after specifically requesting privacy is unacceptable, especially for a property marketing itself as boutique luxury. The most concerning part of my stay was the treatment I received from the front desk employee, Ryan. Nearly every interaction felt hostile, combative, & entirely lacking in professionalism or hospitality. After initially booking one night, I extended my stay due to delays with my home renovations. Immediately after booking, I received a phone call aggressively informing me that I still had to check out at noon & could not check back in until 4:00PM. This occurred multiple times throughout my stay despite online inventory consistently showing available rooms of the SAME ROOM TYPE the night before & during the day I rebooked. There appeared to be no legitimate operational reason to repeatedly force a paying guest to vacate for hours while managing luggage, stairs, & a service animal. The repeated forced check-outs & room changes felt unnecessarily rigid & punitive. At one point I genuinely felt less like a guest & more like they were doing me a favor. I normally don't pay to stay somewhere that feels like a prison. The handling of my service animal was equally inappropriate. During one of the early morning housekeeping disturbances, my service dog barked after being startled awake. Within approximately 30 seconds, I received a phone call demanding that I "register my dog." I explained that it was a service animal, which I had already disclosed during check-in. Instead of acknowledging that, I was interrupted and asked, "You mean an emotional support animal?" I again clarified that it was a service animal. The interaction felt dismissive, uninformed, and inappropriate given the hospitality industry's basic obligations regarding service animals. On my final reservation, housekeeping again attempted to enter my room around 9:00AM despite the "Do Not Disturb" sign remaining posted. When I addressed it with the office, I was falsely told that I had supposedly informed staff I would be checking out at 6:00 AM. What I had actually explained was that I preferred a first-floor room because repeatedly carrying luggage down stairs alone at 6:00AM was difficult. Cleanliness was also a major issue. I stayed in three different rooms, and every room had visibly dirty floors. My socks became dirty simply from walking around the rooms. More concerning, the AC vents appeared covered with black buildup and heavy dust, raising serious concerns about cleanliness, maintenance, & indoor air quality. Regretfully, I gave the property another chance & booked an additional two-night reservation because my roof renovation was still unfinished. Almost immediately after booking, I received another disruptive phone call informing me I would again have to fully check out, change rooms, and wait until 4:00 PM to re-check in. After days of repeated disruptions, room changes, & hostile interactions, I requested that the reservation be canceled. I was initially told "no." Only after escalating my frustration vocally did staff suddenly agree to contact Expedia & process the refund. What makes the experience more disappointing is that the gentleman who originally checked me in was genuinely pleasant & professional along with the housekeeping manager. Unfortunately, every interaction afterward became increasingly adversarial. This property failed in accessibility transparency, privacy, professionalism, cleanliness, flexibility, and customer service. The repeated room transfer demands, mishandling of a service animal situation, visibly dirty conditions, apparent mold buildup around vents, & hostile front desk interactions made the entire stay exhausting & stressful. This establishment does not deserve the title of "boutique luxury." I strongly caution travelers, especially those with accessibility needs, respiratory sensitivities, or service animals, to stay elsewhere. HOTEL'S RESPONSE TAKES NO ACCOUNTABILITY, DISREGARDS THE REAL ISSUES & MAKES EXCUSES.

What a pleasant surprise to find Crane's Beach House. Familiar with Delray because we lived in Boca…read moreRaton 10 years ago and frequented Delray's night life countless times throughout the years. Brought our electric bikes which made it so easy to take in the area without getting a loan. Check in was easy 1,2,3. Room was as clean as you would want. Bed, A/C, shower, microwave, fridge, 2 salt water pools, beach a 5-7 minute walk... Perfect set up for the weekend get away! Thanks Crane's see you again!!!

Well I took my girlfriend here on 6/30 to surprise her raving about this place I've been coming to…read morethis marina since 1971 to restaurant since they opened !! Worst service by Anne our waitress the place was empty took her 30 minutes to come over after I went up to hostesssnd complained. In addition they have a terrible fly problem all over the dining room !!! What a disappointment I was just there Memorial Day So embarrassing trying to impress my girlfriend On a positive note the food was good

The Sailfish Club of Florida is a premier members only club on the Island of Palm Beach.read more

I love staying here!! It's older building but very clean and…read morewell kept Great location! Can walk everywhere!! It's always perfect!!

nice historic palm beach historic landmark hotel/condo. Pool, mezzanine, across from Publix, 2…read moreblocks from the beach. One of the best values around.

Enjoy Thursday nite out@ Sailfish Marina,WPB; with Craft Vendors, Music playing along the…read moreWaterfront.A nice way to spend an evening out, U feel like U are in Key West..even has the cats on the streets.Free Event, Parking $5.00.Free Trolley service around the island.

Nice ambiance. Good food. Services were just so so. Good to take out of town visits for guestsread more

We had a great 1 bedroom with California king size bed , and queen size sofa for kiddies and for…read more half the price we paid for 1 bedroom at diamond mystic dunes resort ( recently acquired by Hilton) . I loved the third floor 1 bedroom decor. The ceilings were high with large fans, the view of fountain was phenomenal from our balcony in building 23 ! Clean , well stocked, I liked this property as it is cozy and the pools and zip lines are within steps of the condo! I didn't care much for huge properties where you need a shuttle to get you to the pools. The bar was awesome , and nearby restaurant Millers ale house had fantastic food we ordered out. If you prefer cooking Walmart's very close and delivers great organic produce for half the price of Whole Foods !

I would absolutely love to stay here again! Our 2.5-day stay was not long enough!…read more Premium location -- Vista Cay is located within just a few miles of Universal Studios, the Harry Potter Attraction, Sea World and Discovery Cove. Yes, that means lots and lots of families. Tons, really. The family-friendly factor is very high with this one. At the clubhouse, which is where you check in, you will find the pool, poolside bar, fitness center and spa. You can see Lake Cay from this location. Gorgeous! Perfect for sunset views. There is also a game room here -- numerous different arcades. And there's also a pool table. We went with the 3 bedroom, 2 bathroom condo. Perfect for our sizable group of women. Outside of check-in and visiting the clubhouse for pool time, it did not feel like a hotel stay. It felt like we lived there! The room (read: apartment) was open and spacious. In addition to a fully functional kitchen with all the amenities, it had a washer and dryer on site, a lovely balcony overlooking the water and easy access to the pool. I thought it was pretty cool that one group was using the outdoor grills near one of the patios for a dinner and picnic. Only dings: Check out is late -- 4 p.m., with a 10 a.m. check-out. Boo! Also, you don't have regular room service. Run out of pool towels? Fella at the front told me we were SOL -- we had to wash the towels instead of receiving new ones. That was a bummer considering we were, at that moment, ready for pool time and didn't want to have to wait an hour for towels to be cleaned. And an cleaning Fee at $80 for all stays of four nights or less? That makes no sense. Other that that, this is a wonderful spot -- especially for large groups. AND there is also a Publix within walking distance!

Do not stay here. This was one of the worst hotel experiences I have ever had…read more When we first walked into our room, there was a roach. The room also had water damage and no working air conditioning. The floor felt extremely spongy and was covered in water. Maintenance came to vacuum up the water and left a large industrial fan in the room with a cord stretched across the floor, creating a trip hazard and making it difficult to move around. Unfortunately, this did not fix the problem. When I returned a few hours later, the floor was still covered in water because the AC unit continued leaking. At no point was I told that changing rooms was an option. After speaking with three different employees, I was finally approved to move. We then had to pack everything and move all of our belongings across the hotel, which was a huge inconvenience. The second room was located right next to the bar, where loud music played every night, making it difficult to relax. The water leak also damaged my leather shoes, which cost $300. I had only worn them once. The hotel initially offered a $150 room credit, which did not come close to covering the damage. The operations manager asked me very invasive questions like how long had I had them and what brand they were. The Operations Manager later told me he would also waive charges of $131 and $111. However, when I checked out, I was informed that only the $150 credit had been applied. I was told the Operations Manager had left a note instructing staff not to waive anything further. To make matters worse, after I posted a one-star review, I received a call from the hotel. Instead of trying to resolve the situation, I was told I had never been promised the additional credits, that I was being rude, and that Florida's humidity attracts bugs and causes AC leaks. I found this response incredibly dismissive and unprofessional. Between the roach, the leaking AC, the room change, the damaged personal property, and the inconsistent communication from management, this was an extremely disappointing experience. Rather than taking responsibility, the managers minimized my concerns and made me feel like I was the problem. I would not recommend staying here.

We stayed at this resort during 4th of July weekend and it was a great choice…read more The property truly is beautiful and short walk from the beach. The service was great from the beginning.... From getting help with our belongings, to checking in and the housekeeping.

Affordable and clean, close to the port. Check in was quick and easy. The clerk was super nice and…read morefriendly. Huge bathroom shower, loved it! Lots of work space if you need it. Room AC in the muraled wall. Beds were really firm but still comfortable.

I had a really good stay at Travel Inn of Riviera Beach. I was mainly looking for a place to get a…read moresolid night's sleep, and this place delivered. The room was clean and comfortable, and I slept great all night. Parking was very easy with plenty of available spaces, which made coming and going stress-free. The staff was also quick to respond whenever I needed anything, and they were friendly and helpful. Best of all, the price was very reasonable for the quality of the stay. If you're looking for a simple, clean place to get a good night's rest at a great price, this is definitely a good option.

My experience with Southern Pines Motel has been okay with them throughout the years. I usually…read morerent a room while in the process of moving around the area. They always seem to be accommodating. Unfortunately, the cleanness aspect of this motel isn't as great as others on here have claimed. While walking around inside, I noticed my bare feet became filthy. They do not shampoo the rugs. Prior occupants track whatever's outside since the entry is accessed from such. (This only happened to me in one instance where I completely forgot about including slippers alongside my other personal possessions.) The bedspread had a white stain on the corner. I'm not really interested in finding out what it was. I noticed hair in a few places when pulling back the sheets. I just removed them before hitting the sack. The tile in the bathroom also suffers from becoming dirty. This could be easily rectified by a mop and a bucket of water. Housekeeping does a shoddy job. It's apparent since mildew formed on the showerhead. Towels were stiff and toilet paper is only replenished when you're down to the last square. I notice they typically put laundry in a pile on the pavement after use. I hope this isn't the case when they're cleaned. Soap is a little dinky. It's about the size of a half-dollar coin. As happy as I am that they at least provide something, don't expect it to last beyond a week. Make sure to bring your own, along with other personal hygiene products. Amenities are limited. No coffeemaker or blow dryer, just a fridge and a microwave. No pool either unless you swim in the pond across the parking lot. I spotted an ice machine but couldn't find anything for snacks, only beverages. WiFi seemed to work flawlessly and a TV was provided with several cable channels, so there's at least that. All in all, not too shabby for a motel. A little old-fashioned since you use a key to unlock the door. The manager is nice and the rate on par with other similar establishments in the area.

Southern Pines Motel is clean, well maintained, reasonably priced, and locally owned. The staff are…read morefriendly and professional. There's good reliable WiFi, and more channels on cable than anyone is likely to use. If you want to prepare your own meals, each room has a small refrigerator and microwave oven. If you'd rather have someone else handle that then Romeo's Pizza in the shopping center right next door is a good bet, and if you don't even feel like walking there, they deliver. The closest thing to a downside I can think of is that the immediate neighborhood might strike some travelers as a bit sketchy. Reality check: I've been staying at Southern Pines for years now and nobody has even looked sideways at me. All in all, if there's a better deal in West Palm Beach I haven't found it.