Let's say the customer service from Amanda is above amazing. She goes out of her way to explain in detail to customers. She's always got a smile on her face and very friendly. But I do think that the facility needs to upgrade their beds. read more

Such a welcoming environment! Love to bring my mom here too, the vibes are always nice :) special thanks to the Manager Justin!

Loved my visit here! Tia was very kind and she put me on a membership that was very reasonable and low priced. The salon was very busy, but she took her time with me and made me feel important to her. I love how there are so many locations, because I travel a lot for work. It is very convienent that I can tan at any of their shops. I normally prefer to be airbrushed but it just gets too pricey, and their booth is a great alternative for a way cheaper price. read more

Very friendly and helpful staff. The beds are very clean and everything looks new. Definitely recommend.

I was super hesitant to come here at first because I used to go here before it was even Palm Beach Tan and I was just so used to how the old salon worked, but I must say I wouldn't go anywhere else. The new team is wonderful, the beds are always extremely clean, and the little sanitized goggles are a plus as well! read more

My visit to palm beach tan was very pleasant.. Amanda made my experience even better, She was very friendly and knowledgeable...

Lies, poorly trained sales people and misleading "subscriptions." Beware: the practices of this company are dishonest and employees are not properly trained to sell packages. When I inquired about pricing, I made it very clear that I only want to purchase a one month package - not a subscription. The employee made it clear that I would only be charged for $83.95 ONE TIME so long as I cancelled within the month. When I went to do so, I was told by another employee that I would be charged one more time. I explained what the first employee told me and asked to speak with a manager and left a note explaining how I was mislead. The manager, Amanda, called me, we spoke, and she explained a very confusing "policy" in which people are apparently charged for for two months even when they only want one month. I told her that I was mislead as none of this was revealed at the time of purchase and she needs to appropriately train her employees. Amanda acknowledged that I was indeed mislead. At the time I thought she was honest when she told me that I would not be charged further. Today my credit card was charged $83.95 AGAIN. I just called the salon and the employee read a statement on my account that this manager wrote on 6/19 (the day I spoke with her) stating, "must go through first auto debit before customer can cancel." Apparently Amanda blatantly lied to me. Poor decision - I am now contacting my credit card company and the cooperate office. read more

First time doing a tan in quite a while. Tia was awesome and answered all my dumb dude questions. She helped out for the best time length and settings. Left feeling great and will definitely be back. Staff is knowledgeable and facility is clean. Perfect location for those that commute down Madera daily between 118 to the 23 freeway and it's just around the corner from my 24 hr Gym. Thanks Again Tia. read more

I canceled my membership at the end of October and have been being billed monthly ever since, I went in to cancel and they say they have zero record of it. To even get help you have to leave a message and HOPE for a call back. GO ELSEWHERE! read more

This tanning salon is by far the worst I have ever been to in Simi Valley. The 1 star is being generous and I can say that the environment is nice and appears to be clean which justifies the 1 star, but the custom service is an absolute nightmare. The staff is not trained, knowledgeable or honest. I decided to give this salon a try because I was told I would receive a free session because I was a new customer. I thought this was worth it and there was nothing to lose. What I ended up losing was 45+ minutes of the staff trying to figure out why I wasn't in their system ... BECAUSE I AM BRAND NEW AND HAVE NEVER BEEN HERE BEFORE. I was genuinely baffled why she couldn't get this through her head. I repeatedly said "you do not have my information, I need to give it to you", yet she kept searching for me in their database. She then asked me to sign a release on a front signing pad, but didn't show me the release. WHAT AM I SIGNING? After 45 minutes of back and forth and being told all the beds were "taken" I asked again why i was still waiting for my bed and she said the bed has been ready for awhile, but they can't figure what what's wrong with their computers. JUST TELL ME THAT. Why would you have me wait around for close to an hour why you figure this out?? I am typically a very patient person, but I can't stand when my time is not respected. I will not return & give this salon my business and HIGHLY suggest avoiding this salon if you are searching for a new tanning salon. read more

Outstanding customer service. The representatives are knowledgeable and provide helpful feedback when you aren't sure how long you should go in for/ what color to do your spray tan/ or what lotion will give you the best results. Amanda goes above and beyond with her work ethic and bubbly friendly personality even when the ac went out and it was unbearable as a customer in the salon she kept up her positive professional attitude. Good job guys. Keep it up! read more

Big thank you to AJ! I was unsure about signing up for a membership, but she took the time to explain all of the levels, beds, tan experience, and member perks so I signed up and am so glad I did! Super nice and professional. Thanks PBT! read more

Honestly just the worst tanning salon I've seen in a long time. The employees have you sign tanning releases and EFT forms without you even seeing them. They don't inform you ahead of time that you have to wait a full 24 hours before you can tan again not just once a day. Skylar complained that her boss gives her no breaks and how tired she was of being left alone with no help instead of informing me of important company rules while I was signing up. I've never been to a salon where you have to wait 24 hours so that was a surprise when I went in to tan the next day and was denied. I also have a young child so it's not easy to get in there in the first place so imagine my disappointment when I was told I couldn't tan and had to come back in 5 hours. Not only was Megan telling me I couldn't tan she had a rude attitude and was just rudely telling me the FDA policy. When asked for a refund on my account I was told I couldn't because they don't do refunds at all and that was it. And then when I asked her even if I had a disgusting bed, filthy room, poor service, told I could come at that time today by one employee and denied by another, if they would refand her answer was still 'no we don't do refunds' Wouldn't recommend this dirty place to anyone. Plus they have a start up fee of $20 on top of the prices and then don't tell you that until after your card is on file. Really frustrated with this place and limited on options in the area but it's worth it to spend the few extra bucks at Coco Beach down the street After responding to the company's response on my initial review I was under the impression they would actually have someone reach out to me so there can be a solution and I can get refunded but instead I've had to call the salon daily in hopes to reach her so I can get a refund. The Regional Manager Alex Townsend reached out to me via email to give me a $25 credit and ignored the fact that I want a refund and when I finally did get ahold of her she wasn't in front of a computer and had to call me back so I opted to call her back when I was off work and I should've know I wouldn't be able to reach her again. The whole lack of management and young employees who are either shady or don't know what they're doing is a bad combo and no one really seems to care or want to help. When I called the salon trying to reach a manager the original employee that helped Skylar, felt the need to verbally attack me via phone probably trying to defend herself and her wrong doing. All I want is my money back and to never have to go back to this salon but there's no one that's able to do that. Just an extremely awful salon with shady girls handling people's credit card information and I definitely wouldn't trust them with your personal information. read more

Amanda is the best at Palm Beach Tan and always so friendly and efficient. Many thanks for making my Mystic Tan experience the best it could be. You are such an asset to Palm Beach Tan in Simi Valley!!!! read more

AJ made spray tanning so easy for me! And when I told her I was in a hurry she went over everything as quickly as possible. Very accommodating. read more

This place is top notch! Came in and was helped by Maya! She is a very sweet lady and helped out for my first time! I love the way my tan came out! Recommended coming and trying it out! Enjoyed my time! read more

This is great little tanning salon. The Mystic is great, it's the newer dry technology booth and they offer all the bronze levels, scents, and boosts. The memberships are VERY reasonable - $59.95 for unlimited sunless...yes please! The best part is the gal who helped me out AJ. She was extremely friendly and knowledgable about the products they offer. With her suggestions regarding color level and boosts, my tan turned out perfect! Oh, and they have a good rewards program to boot. My only complaint is that they don't have sample lotions for sale. I never buy a bottle of anything until I test it out. read more

Staff is friendly and very professional. Highly recommend if you're looking for a clean, well managed tanning salon.

Well for sure Amanda is always high energy and its fun going in to go get my tan on! Lines are usually quickly taken care of and wait time is very low. read more

Love love love this salon! I've been to other salons in simi and this is by far the best one. It's always kept super clean and the girls that work there are always really helpful and sweet! They got a new bed the KBL which I'm in love with! I got color after one session and I tried the new spray for free and it was better than the airbrush I used to get! Not to mention in all of the beds they provide you with towels and eye protectors! The prices are very affordable and you will definitely get your money's worth by tanning here. I definitely would suggest this salon to all of my friends. read more

I only recently got my membership but so far I am very impressed. I was referred to Palm Beach Tan by a client and after meeting Amanda, one of their consultants, I was all in. The facility is clean, easy location to get to and even their lowest quality beds far exceed other places I have been to! Their pricing and membership options can seem a bit confusing at first because there are so many but Amanda helped me pick the right one for me, concerning my skin and goals, and I am stoked to be able to come in unlimited for just $15 a month! Definitely recommend this place and Amanda as your girl to consult! read more

Awesome salon, awesome associates, and awesome tans. This is the place to go for your sun kisses tan! Only place worth your money in Simi Valley. Reasonably priced with good beds and lots of options. I love that I can freeze my account when I leave for my long work trips and that I can tan at their la salons when I go there for work! read more

I was a customer before Palm Beach took over and I admit I was a little reluctant at first.. BUT I love the new manager and the staff is super friendly. The new KPL bed is great and they really maintain the beds.. Little things like having goggles and towels ready for you is also nice. Bed 1 and 2 are also great and can't wait to try the spray on.. I hear it's fantastic read more

Love this place. They are knowledgable and make awesome recommendations to get you the most for your money. Also there is not many places that offer unlimited spray tans so the fact they have it is amazing! Highly recommend!!!! read more

Salon is very clean and nice. Girls are super friendly and helpful but I'm super disappointed with the hidden fees. The prices aren't what they say they are. There's always an extra fee. Super disappointed and I feel like I'm being scammed. I signed up for a monthly membership and I'm canceling immediately. I'm sure there will be a few for that too! I just went in for a spray tan and with all the hidden fees it was almost $50. What a rip off! read more

I have to say that I am very disappointed in the lack of personalized customer interaction at this salon. The impersonal corporate oversight of this place ruins it. I have tanned at this salon for 3 years and am leaving to tan elsewhere. I am sad, the girls are sad, and corporate could care less! The greed overshadows everything and the customers are second to that. read more

This is the best tanning salon I have been in! The staff is knowledgeable and extremely friendly. Annie took time to show me all the beds on my first visit. She also recommended a great lotion. I have been back a few more times and each time , I am greeted warmly- like I have been a member for three years and not three days. This place is the best, hands down! read more

Amanda is great, so knowledgeable and makes you feel right at home. Great deals on lotion too!

This place use to be Smart Xposure, which I was a former manager at in 2012-2014. My first time going into the new salon was kind of weird for me. I didn't feel that welcomed either. I had told the girls that I use to manage the place, and even after me telling them that, they still tried to "show me around" (all the beds were the same as before except one) and tried selling to me like I didn't know anything about tanning. They just made me feel stupid. And to be honest, they didn't even know half the amount of information we did at Smart Xposure. They had one new bed in there and I asked them about the UVB vs. the UVA in it and they looked at me confused. They also tried convincing me that their mystic was better than any airbrush.. Funny cause everyone who has airbrushed and done the mystic knows that is not true. I actually thought about signing up because their prices are actually quite reasonable but I really wanted to try the new bed before making a decision. I asked if I could try out the bed and the girl told me it would be $40 for a tan. I laughed because I literally thought she was joking. I said you're really not gonna let me TRY the bed out and she said no we can't but there's packages blah blah. I looked at a free tan card on the desk and said so what's that? She told me it was for referrals only.. I worked there for 3 years, you don't think I referred enough people?! After a few minutes of me being in shock, she asked the manager and then they allowed me a whole whopping 5 minutes to try it out. Their new bed was cool, but what do you know, as soon as I got out they hounded me on what package I was gonna buy. I honestly just think they try to upsell the shit out of you way too hard. And yeah we might have done a little of that at Smart Xposure but nothing like they do. I just think that them knowing I use to run the place they should have treated me a little better than what they did. I felt like I was a new person trying to tan who didn't know anything about tanning. I run into old clients of mine who are also bummed that things have changed so much /: read more

I've been going to this salon for a long time. Mostly because of the customer service. The crew is informative, knowledgeable and very friendly. Shout out to Justin for always remembering my name, even when I don't get in for several weeks. Special recognition to Tia and Amanda for being so helpful and friendly on my most recent visit. People make the organization. And, Palm Beach Tan has some pretty awesome people working there. Other significant features are, cleanliness and competitive pricing. Highly recommend this business. read more

Not for me. Staff is nice enough but I'm not a fan of being on a payment plan. They charge you $7.50 a month for nothing (sorry not nothing, you pay to freeze your account). I like to spray tan during the summer and maybe a couple of other times. I would just like to pay for the services provided. I have switched to Coco Beach tanning and LOVE it! read more

Every time I come in here, I have to wait to get in a bed because they have 1 person working at the front. Ive also come in several times and several girls up at the front standing around yet only one helps to check in. I came in tonight with my mom around 7:15pm on a Thursday. She likes my spray tan so she tried it with me 2 weeks ago and wanted to try again tonight. We walk in and there is a line and 1 person working the front. We waited for 10 min or so and my mom left. She was going to sign up for a monthly subscription but didnt want to wait, I dont blame her. They only have 1 spray tanning booth and when I got checked in, I had to wait. They should have at least 2 spray tan rooms and have 2 people checking people in. I moved to woodland hills from simi valley and will be cancelling my subscription this month because they do not have any in the valley. If they did, I would have stayed. read more

I have been coming here for several years. I have tanned for over 20 years and have even owned my own salon so I am super picky when it comes to tanning. I always get the best service from Palm Beach Tan and leave with incredible color as they do an amazing job of maintaining their beds. The salon is consistently clean and the staff is exceptionally friendly especially AJ. She is super knowledgeable and friendly and makes you feel comfortable from the second you walk in. Her personal approach is one of the several reasons I have a membership there along with the fact that they constantly have specials going on that make it a no brainier. I absolutely love this salon and you will too! I highly recommend you give them a try! read more

First time tanning here. Usually go to Tan LA in TO. I called in to see about a spray tan and was told if I was a new customer the first one would be free. Went in and they charge $22 for the color. A little disappointing as I would have come back and/or bought tans, as this is a really nice little perk. Friendly staff however lots of selling. Will continue with Tan LA as they are always upfront about fees and costs. read more

I'm super disappointed that Smart Xposure is gone. I only ever came here for the airbrush tans but now they don't do them anymore it's all done by a bed. For someone that has super fair skinned standing in a bed is not favorable. I'm even more mad that I bought a package only for airbrush tans. I appreciate that they transferred everyone's accounts but I feel that customers should have gotten their money back especially now that the service I paid for is not available. read more

I love the Palm Beach Tan in Brentwood, but this one had a rude staff member- just not helpful like Palm Beach Tanning salons usually are. I won't be going to this branch but definitely another one! read more

Amanda is really super nice to work with and She is really professional and helpful. I think she should be the Owner or Manger with the way she tries to sell you everything. I only wanted 3 weeks because I'm leaving on vacation but, she still tried to sell me on a program. I ended up getting what I wanted but, I did by a spray lotion I didn't even need. Lol It's not even annoying because she is so nice. Thanks for helping me Amanda you were so great to work with. read more

I went in today at Palm Beach Tan and the environment was horrible. Staff not only was using the tanning beds, but also complaining about it burning them! I was shocked finding that the manager was the one making these remarks! Very rude and highly unprofessional. read more

Do not go to this place. They have awful business practices! The girls that work there are nice but they have to follow their tricks to rope you in, charge you for something and then if you decide you don't want it, they can't give you a refund. Every time you go in they try to upsell you and if you get a membership, it's very difficult to cancel. BEWARE! read more

Omg AJ was absolutely amazing! My first spray tan was a little nervous she reassured me and pick my color. It turned out amazing thank you so much read more