Since Elevate Care took over the nursing care has improved…read more Clean and friendly place. The place is very welcoming, you are greeted from entrance and staff are very helpful and accessible. It is easy to get answers if you have questions and whatever you need the staff gets it done right away. The residents were on the dining room and the set up looks very pretty and the staff are supervising and very attentive to the needs of residents. Staff looks like they are happy to work here.

You only get one chance to make a good first impression. This place failed. It's dingy, worn and…read moresmells severely of urine. My loved one was transferred here from the hospital. I had a panic attack just thinking that I had the leave them here. Tomorrow we will figure out a plan to get him someplace better. There isn't even a curtain between the beds! WTF? He's here to get IV antibiotics which as of 3pm have yet to appear. Rumor has it that it has a new owner, and the changes have resulted in extremely poor patient care and employees leaving. They are bad at administering meds and at answering bathroom requests. Everyone moves at one speed, a glacial pace.

My mom recently transitioned to The Club at Wellington, and I cannot say enough wonderful things…read moreabout our experience so far. From the very beginning, the staff, nurses, and management have been exceptional. They have been accommodating, responsive, nurturing, loving, and genuinely caring toward my mom. Most importantly, they make an effort to keep the residents engaged, comfortable, and having fun. As a daughter, knowing that my mom is surrounded by people who truly care about her means more to me than I can put into words. From the moment I first connected with Pandora, the manager, I had a feeling my mom would be in great hands. She made the entire transition so much easier for our family and has continued to be incredibly responsive, compassionate, and accommodating. Olma also deserves a special mention. She greeted me with open arms from the beginning, and every single time I see her, I am welcomed with that same warmth and kindness. There are so many other wonderful people there whose names I am still learning, but each person has contributed to making us feel welcomed and cared for. Moving a parent into an assisted living facility is an emotional and difficult transition for any family. Having a team that treats your loved one with kindness, dignity, patience, and affection makes all the difference. Thank you to everyone at The Club at Wellington for welcoming my mom and making her feel at home. Knowing she is being cared for by such compassionate people gives me tremendous comfort and peace of mind. I am truly grateful for all of you.

All the staff and nurses are so warm and loving. The facility is spotless and well cared for. The…read moreresidents get individual attention. They treat our mother like their own family. The meals are wonderful and nutritious the residents all eat together at a family dinner table. It the next best thing to being in their own home. After scouring Palm Beach county for the best place for her, we feel so blessed to have found this place for our mom.

Great facility for residents. But they have no I mean no parking for guest so If you want to visit…read morea parent or friend good luck. Would be 4-5 stars but as a child wanting to visit it gets zero stars. Horrible. Horrible.

Unprofessional administration seems more interested in financial gain/turning patients in/out than…read morehelping resident that gets admitted to its SNF reach full rehabilitation potential. The aides, housekeeping staff, and nurses & most of the therapy staff are more professional than the administrative staff. However, lower level staff can only be as professional as the training and resources allow. For example, if the staff has to be in the dining room assisting residents who dine there that means without adequate staff, the patients who need the most care in their rooms will not get there calls for help answered. The hallways will be deserted. When you get that call from your loved one that they've been waiting 20 minutes for help. The administrative staff consists of a director, an executive director who did not respond to phone messages until corporate office was contacted, a Case Manager who says she's there to help however imo she's there to help the administration. Staff including Director, Case Manager, some therapy staff need training on HIPAA laws so that when a resident says they want/need family/friend to help make decision decisions, their mistaken or intentional response should not be you are competent & can make your own decisions & not act inappropriately to block family advocating for patient who objects to improper staff behavior. The director of therapy is a speech therapist although they say there's a physiatrist there was none. The billing department person did not respond to a request for a itemized list of charges that would be submitted to the insurance company. Don't expect to get any or much service if you're if you're in your room during meal . In the room my loved one was in , the call button is that is a push button at the end of the cord. It's like the end of a window blind cord with the actual button that you need to press at the bottom so difficult for the patient will know they properly pushed it . Patient doesn't know whether it's working or not and nobody is showing up .The light that indicates it's on is on the wall behind their head and that they are medically unable to turn around they will never know if by push pushing the button someone heard their call for help. Until a complaint was registered with the state, I didn't even realize that they have a intercom system where someone should be coming on and saying "can I help you? How can I help you?" imagine if there was an emergency and you're waiting 20 minutes without assurance that they heard you ? Only after addressing this concern with the agency for healthcare administration, did this system start to be used however, still it was only used when someone was staffing the nursing station to specifically answer those calls . Impossible to reach the facility doctor that automatically is assigned to see patients there. In addition to being able to address medical concerns about your loved one , it's important Important because you need to know what he's gonna say about patient's discharge if anything. During an appeal process it's best to get your own doctors to support your discharge concerns, if you feel your loved one is being told that Medicare won't pay for any further therapy or nursing. Know your rights involving right of family members to be consulted. If patient gives permission they will try to claim the HIPAA does not allow it even if the patient wants it. Make sure you get access to the electronic records portal immediately. The admissions folder does not contain information on where you can contact someone if you have a complaint or concern outside of the facility. Make sure you monitor for accuracy in patient's progress, especially in therapy . Ask for therapy notes every week because you won't find them in the patient's portal . Know your discharge rights. If you have a grievance and it is not responded to timely, go directly to the corporate office if you experience a problem that is not resolved by the staff on the premises. https://www.lifespacecommunities.com/contact/ The brochure that the sales person hands you when you visit the facility in advance of putting your loved one thereIt's connected to a retirement community where they will send the residents to their Skilled Nursing Facility. Lots of them are up in age, and they don't seem to have many local if any family members to advocate for them. One such lady who had no family members I could not leave her room independently was asking for her missing phone repeatedly for a week, yet it does not appear. Anyone made an attempt to locate it. The admissions package claims says facility has a physiatrist it didn't. Facility admits non Waterford apts residents from hospitals. Nursing Director put false information into patient's chart about family member. So make sure you go into the electronic record frequently and read the notes. If you try to address, legitimate concerns they will try to make you look like the problem.

I went to visit my Sis-N-Law at the Pam Health and Rehabilitation Hospital in Jupiter, Florida…read more This place is one of the cleanest rehabilitation centers I've ever visited. The staff was very professional and courteous. All the nurses that I saw was a RN, working the floor just like the nurses aide at other facilities. The surrounding area had a lot of trees, that gave it a very serene feeling and atmosphere. In my opinion, these trees give your mindset to breathe , relax and meditate on the goodness of a God given life.

I had a friend who spent a little over a month there - her room is right behind the nurses station…read more There was always chatter. She could never get true sleep. Everybody was always talking about their weekend... Getting answers was next to impossible. It was like a skeleton crew all the time I know it's not a country club, but you would at least expect a little more communication than what we received just disappointed so when she needed to go back, we went somewhere else.

My mom decided to move to La Posada on June 1, 2023. This is an amazing place to live! Any…read morecommunity is only as good as its staff, services and amenities. The staff at LaPosada are exceptional! Kind, Welcoming, Helpful and knowledgeable. The services, activities, meals and quality of living is tremendous. My mother absolutely loves her apartment and she loves living there! She has made friends quickly and always has a friend (or new friend) to have dinner with each night. And we have joined her for dinner several times and the food is upscale and delicious! We especially like the cocktail hour each night in their bar area. I love that there are two restaurants to choose from and there are new specials every night. There are also plenty of fun, interesting shows, activities and exercise classes for her to participate in. She enjoys regular transportation to Publix, the mall, or a doctors appointment. In addition, the grounds and community center are so beautiful and peaceful. A special shout out to many of the wonderful staff members: First our initial contact Lonnie Ehmann who shared her time and talent and layed the foundation for our initial visits. Fabulous Kim Mancini, Yolanda, and Vivianna all made my mom's transition seamless and comfortable. Stephanie, Jennifer and all the wait staff at the Waterfront dining are so gracious and outstanding! The list goes on and on - I really can't say enough about all the staff at La Posada!! There is incredible comfort and peace-of-mind knowing that she is well cared for and that there are systems in place to check on her well being. Thank you for all that you do in making my moms' living conditions exceptional!

La Posada has been my home for over three years. I have a beautiful apartment with a screened porch…read moreand covered parking. Anything that might need a repair is only a phone call away and maintenance is always pleasant and knowledgeable. The entertainment is wonderful and the food is superior. The views are so lovely. There are many fitness programs and an on-site Physical Therapy facility as well. Seriously I could not be in a more caring or better place.

I wish to thank Laurel and Yolanda for their efforts on my behalf while I was a patient at their…read morefacility.due to their compassionate and firm guidance I am walking and realizing a dream I did not see or imagine would ever happen .thank you both for helping me.

A Rating Beyond 5 Stars Aviata Health Group - 5065 Wallis…read moreRd, West Palm Beach, FL 33415 In life, one never forgets the people who truly make a difference -- and that is exactly what I found in this recovery center. I want to express my deep gratitude for the work of the entire staff: employees, nurses, therapists, the Manager, and the Director. Here, they don't just work... they care, they accompany, and they heal. The physical therapy department is exceptional: dedicated, professional, and genuinely passionate about helping others. You can tell they do it from the heart -- and that makes all the difference in anyone's recovery. The nursing staff doesn't just care for patients -- they care for souls. They treat with humanity, empathy, patience, and kindness -- something that is increasingly rare today. I also want to highlight the team responsible for coordinating medical appointments and transportation. Their organization is outstanding: Safe, reliable, and punctual transportation, ensuring you get to all your medical appointments on time. Clear and responsible scheduling, making everything easier and stress-free. This is a place where every detail matters -- where you feel the difference -- and where recovery becomes a more human and hopeful experience. If there were more than 5 stars, they would deserve them all. Because what they do here does not come from the uniform... it comes from the heart. Highly recommended for anyone seeking a safe, compassionate, and professional place for the care and recovery of a loved one.

My father lives here and he loves it the staff is very nice and professional I love it here for…read morehim Brenda

I recently had experience with Colonial Assisted Living at West Palm Beach, and overall, I'm very…read morepleased with the care and environment they provide. The staff is attentive, compassionate, and truly seems to care about the residents' well-being. It's clear they put effort into creating a safe and comfortable space for everyone.