We paid 1500 for mattress and mattress cover at Gill Brothers 4 years ago. It started sagging 3-4…read moreinches. I called today to see about getting it replaced. She said that there would be an 80 dollar charge for someone to come and take photos of it to send to their representative. Then they would decide if the mattress is defective it or not. So they want us pay MORE MONEY to see if they will honor the warranty! We decided to just go somewhere else and put that 80 dollars toward a different mattress. We won't be back.

Gill Bros has furniture in all price range. The store is laid out well and it is easy to navigate…read more Sadly it is taking up to six months to get custom orders delivered. For this reason, it was really nice that they have items marked that you can buy off of the floor. Super helpful. The salesperson that assisted me was very friendly and professional without being pushy. She was great in letting me know the different delivery time lines for different companies. I would definitely come back.

I bought a house and needed ALL NEW furniture. I had left everything behind. I was able to get the…read morebest deals and the sales woman worked very hard to find a place where price and quality meet. She also let me know that electric does not always mean "bad." I absolutely adore my recliner that extends by the push of a button. I have had the recliner and a manual reclining love seat for 5 years now and the quality is just as great as the first day I bought it. This store has always been one of my favorites for furniture shopping.

We have purchased several furniture items from Walls and have loved our stuff! We had a couple of…read moreissues with furniture (missing hardware and we also purchased a floor model because it was all they had left and we really wanted it but a piece was broken) and they brought us replacements immediately and delivered it to our house. Exceptional customer service and reliability! Will definitely continue to go here first for whatever we are looking for.

Sold me a bed that they no longer stock, so had to sleep on the floor for 10 days while they tried…read moreto get the bed from another store. Finally got my new queen sized mattress and it was absolute crap. Springs poking you in the ribs, no support whatsoever......and of course ALL SALES FINAL. Steer clear of this place. When you buy cheap crap, that's what you get......cheap crap. $400 lesson learned I guess........

What a joke. We purchased furniture over three weeks ago and still have not received all of our…read morepurchase. Every time we ask about it, we get excuses or outright lies. They had no problem collected all the money up front but cannot deliver the product. I have filed complains with BBB, Chamber of Commerce and their corporate offices. Bad deal here, total rip off.

Great place for browsing. Nice people at check out. Home decor is worth checking. Thxread more

I've found my new favorite place. We have recently purchased a house in the area and I am trying to…read morefurnish it. I have been looking for places where dealers have individual booths. Finally, I found this place. The store has great parking out front. The aisles are large and easy to navigate. There are so many different types of dealers that everyone is sure to find a treasure. I was looking for furniture. Not only did I find exactly what I was looking for, but the prices were extremely affordable for the quality represented. I found several accent tables and nightstands. I even found a lovely small sideboard that was solid wood. I also found a great set of nesting tables for $59.99. I was amazed since I have bought a set at wholesale price in the past and paid close to $150 for them. Darion was super knowledgeable and incredibly helpful. As said, I purchased a number of larger pieces and wanted to fit them all into my vehicle. Darion took the time to help me load them and reload them in my car until we were able to fit most of them in. She was willing to keep trying different ways to get it all in. She definitely went above and beyond. Without her help I would have had to get someone to come help me load my car since the pieces were too bulky and heavy to do it alone. She was AMAZING!!!!!! I look forward to coming in on a regular basis since these types of stores have constantly revolving stock. If you see something you like, buy it, because it will be gone the next time you come in.

My wife and I were shopping for leather furniture and were assured from the sales person ,southern…read moremotion would be a good fit for our needs , we have 2 dogs and we are in our 50's. We waited 14 weeks for the furniture to arrive, due to covid , which was fine. We have had the furniture for a whopping 15 months when we reported cracking on the control side of the seats, we were told it was the vinyl cracking ( we were told we were buying all leather ) . Once this was reported , the repairman met with my wife, when she was told that we have had over a year and this could be from the oils in our skin or even caused from prescription medication. We were told that southere motion would send a new cover ( still with vinyl sides ) but not cover labor to re-install the cover, Dillmans would be willing to do this for a fee, again stating that we have had the furniture for over a year! To date nothing has happened. We are now having issues with the leather wearing and losing the finish , at this pace we will need new furniture shortly . Very disappointed in the whole process of this purchase of new furniture that should have a life of 10 years instead of maybe 3 years . Do not buy southern motion leather furniture . When you purchase from a dealer you should have an advocate to help with issues, we did not find that .

Check the back inside of recliners some are made cheap as lawn furniture. Lasted two months before…read moreit had a bad dip in the back. When opened we noticed it was made from two strips of lawn chair no I am not kidding the old lawn chair stuff thats like a grain feed bag. Two 3 inch 3 foot strips that were stapled one staple to each side of board. They did not loop over board either just behind it and stapled so I was sitting in a cushion leaning on a loop pushing into material on outside back of chair. Even lawn chairs were woven into each other so this does not happen. Imagine sitting in a lawn chair that only has 2 strips not a complete wove pattern. I mentioned I have back problems and that I did not want to buy a cheap chair. I really did not expect a legitimate furniture store to sale stuff like this. I noticed some odd looks when I was paying now I assume they all knew the salesman John had pulled a fast one.

Great prices and great service! I love the look of our new family room. We had a little hiccup with…read morethe legs of our accent chair. The delivery guys couldn't get them on, my husband couldn't either. I took the chair back and got the floor model. It was a little inconvenient and they didn't offer and refund or anything for that, which surprised me. All in all, it was a good experience.

From the owner: We will sell you the furniture that you want and/or need, while allowing you the peaceful time you…read morewant to look and discuss-without feeling pressured. We are always learning so that we can answer your questions with knowledgeable responses! We offer you many choices between living rooms, dining rooms, bedrooms, youth furniture, outdoor furniture, accessories, and mattresses.

I came in here looking for books for a library we are trying to fill with authors that I enjoy…read morereading. I hit the jackpot here. They had so many wonderful books and they were very well organized. The manager saw how many books I was buying (ended up being 68) and gave me a price break. Instead of $1.50 per hardback book he only charged me $1.25. It was greatly appreciated. I also bought a big picture that was on display at the front of the store. The store seemed to be well organized. I didn't really look at the clothes since I was looking for books. But I will be back. The employees were super friendly. I was greeted by several different employees. Great experience. And I love that the money they take in supports the Muncie Mission.

There's something fishy with the cashier's that work at the East Memorial Muncie store. If you plan…read moreto pay with a credit card check your reciept before you leave the store. The cashier that rung me up tacked on $20.00 of kitchen-wares & I didn't even get any kitchen-wares. Beware of being over charged when using any credit card to purchase there!..

The ONLY reason this store is getting three stars is due to the fact that two employees are amazing…read moreppl. The items they sale are just barely below average cost and they could care less about the customer. I had bought two gallons of paint and the lid want secure on one of them and as I was pushing my cart to the lot the lid came off of the can and spilled all over my clothes and shoes and transportation. I didn't make a commotion to it I just simply walked back into the store and the woman was very helpful and concerned and even replaced the can of paint that spilled. She took my information and asked management if there was any way I could at least get in store credit. nd the manager responded, "No. I'm going to do anything like that. That was his fault that happened. How were we supposed to know the lid wasn't on right. He should have checked it for himself." So not only did I ruin a $300 pair of shoes, a new shirt and shorts, and had to get my ride repainted, but i was blamed for the lose lid. So if it weren't for the employee I HONESTY wouldn't be back in this place.

Wonderful people and great service. It's a bit like treasure hunting. You never know what cool…read morestuff you will find.

Service was okay. The sales lady seemed to be new but she did okay. The manager helped me get…read morecredit for the Mackie Pike 5 piece dual power leather reclining modular sectional with console. I had been looking for a couple of months for the perfect set and I found this one online. I was super excited! I was finally going to get my 100% leather furniture. 100% leather is suppose to be almost indestructible. The one material that is the best recommended! I had it for 2 weeks and it now has 3 rips. I bought the warranty so they will be repaired but now I'm going to have to spend more money to cover it all! I called Ashley and talked to the manager and told me that there are different grades of leather (which i didn't see on the website, on any of the tags on the furniture or on any of the paperwork. I told my sales person that I had dogs and that's why I wanted 100% leather. She never said anything about choosing a proper "grade" of leather. With the warranty, I paid over $3200!!!