We used Pak n Mail's mail forwarding service for about 12 years. We had several issues with them during the last year, 2020. No mail was forwarded to for 2 separate months. The second time we did not receive forwarded mail, the county had sent a bill that is only issued every other year. Who would automatically remember that fee, especially since it is hotly contested by the payers as being illegal. The bill was sent in the beginning of November but was never forwarded to me nor was returned to the county as undeliverable. The first I heard of this bill was 8 months later when the county emailed me a copy of the second notice they sent to my PMB for non-payment with a $24.50 late fee added and stated that Pak n Mail had returned it to the county marked as "Unable to forward". There is a specific time after "closing" the box that a company is required to continue forwarding the mail. Had the first bill been forwarded there would have been no problem. Their negligence cost me $24.50 extra, and destroyed my opinion of them. Even if the time that they were required to forwarded any received mail had passed, one would think that 12+ years of patronage would mean something. It would have taken no more time to write "Forward" and then my new address than it was to mark it undeliverable and send it back to the county. They could have even called me and told me that it was there and then informed me that out of courtesy they would forward it to me. I would have still incurred the late, but I would have given them 2 stars. Management changed during the time I was having problems with them and apparently the new management is not as trustworthy or diligent in serving their customers as the previous management. USE THEM AT YOUR OWN RISK!!! read more
