They painted my two story home and concrete staining. I I have a larger than average Home in a very nice neighborhood. I think I have one of the best looking homes in the neighborhood now after the painting. Jim and his crew did a great job start to finish. There were some issues with my garage doors, which were not easy to address. Jim put the work in to figure things out and how to move forward and redo my garage doors, at no cost. They look great ! All in all, a great experience. I highly recommend Paintmaster services. read more

Paintmaster Services - Painters Near Me - Richland, Washington

Wonderful, quality service from the bid to the clean up after! Jim provided expert advice without trying to upsell our project. Marcus and the painting crew were great to work with answering questions and adding those special touches that make a place shine. read more

We could not be happier with the interior painting done by Paintmaster. From start to finish, they went above and beyond to ensure our complete satisfaction. Jim Hilton was great to work with and very helpful in managing the project. Painters Marcus and G did an exceptional job - their attention to detail and workmanship was top notch. It was a pleasure to have them work in our home. The entire process was smooth and professional, with clear communication every step of the way. If you are looking for an excellent painting service, we highly recommend checking them out! read more

Jim Marcus and g did a fabulous job on painting kitchen cabinets . They were on time professionals with meticulous detail

Jim Hilton and his team are the best in the business! They are neat efficient meticulous and respectful! They've done almost my entire home and we are so pleased! Thanks guys! You're the best!!! read more

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Katie H, I am in agreement with how Paintmaster is running their business. I set up an appointment with Jim to come to my home to give me an estimate on some painting. Jim showed up and was pleasant, my call to the office speaking to the receptionist was also pleasant, every time I called. Here is the problem. Jim and I went through my house and talked about my paint, the job etc. Jim told me my job is the kind of job he likes to get, a half day job, he can fill in between bigger jobs. Jim asked me questions, took notes and told me he would send the bid to my email, which he requested. Everything seemed great! I was super excited, a professional that knows how to treat customers, this has not been my experience during the upswing in building in the Tri-Cities. Contractors have been really aloof and difficult for the most part. Jim was a breath of fresh air for me. Well.... A few days go by and no bid. I called and asked what had happened and did not receive a response. I waited a couple of days, and nothing from Jim, I left him a voice message, nothing. I called the office and asked if Jim was ok and asked to speak with an owner. The woman that answered the phone put me on hold and went back to talk to all or one of the 4 owners. She came back and told me they knew nothing but would talk to Jim. I said I would try him again, and I did leave another voice message. Jim then called me a couple of days later and told me, (after all this) that he would have to respectfully decline my job, due to the fact that he would not have time to get to our job until October. I told him we were not in a hurry (which I had already told him and October would be great) I asked him to email the bid and I would wait until October. I waited a 2 days and nothing. Then, I sent a text to Jim and called the office to speak with an owner. At this time, I did not want to deal with Jim, I was really feeling frustrated with my time being wasted. Jim ignored my text all day and I sent another at the end of the second day asking if my bid was ready. Jim finally got back to me via text and said, "like I told you, I do not have time for your job." If any part of our meeting had gone awry or been even slightly negative, I could understand. Paintmaster wasted my time, told me different stories and the owner I spoke with did nothing to help my husband and I understand what had happened. Terrible experience, frustrating, confusing and Jim ended up being unprofessional and disrespectful of our time and was not an honest person. read more

I called on a Friday afternoon to book an appointment for an estimate the following week. The gentleman I spoke with was very pleasant and flexible with appointment dates and times. We settled on an appointment date/time and I truly looked forward to it. The appointment date came and went and the individual never showed. No phone call to apologize or say they were running late--nothing. I'm sure this company probably does great work, but now I'll never know for sure. Paintmasters, if this is a glimpse into how business is run, you can count me out. You just lost yourself a potential customer. read more

they were great did exactly what they said they would do and in a timly manner and very pleasant to work with... thanks guys i recommend you to my freinds and family :) read more