This was a great first time experience however staff was very unprofessional and covertly discriminative. Upon arrival, Mr. Patrick and Ms Peg lacked; honesty, effective communication skills, self control, good work ethic, patience, the ability to be relatable, compassionate, willingness to go the extra mile for his customers and overall professionalism. Patrick stated that he had been in this business for over 30 years, which should have been ample time to perfect customer service skills. Customer service is the provision of service before, during and after the purchase. Patrick must understand that the perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". In this particular case Mr.Patrick failed to adjust.
Patrick seemed as though he had been having a rough day but as a owner Patrick had very poor composure. He was very reactive and seemed to be nervous and on edge. He did not want to be talked to nor did he want anyone talking.
Patrick failed to use a camera as he should have resulting in the most horrible pictures being taken, especially compared to other pictures I have viewed and yet again more poor customer service. At a point I asked Peg to take pictures of my group of friends and today I discovered that she had taken multiple pictures of herself in my phone which is very unprofessional behavior leaving me feeling
very uncomfortable!
Shortly after departing Patrick's camp I received a phone fall from Patrick stating that he would rather not do business with "you type of people". I asked Patrick what he meant by that and he again stated "bring a different type of people". Patrick just wrote off the question I was asking him and rushed to get off of the phone. I took Patrick's words very personally wondering what we did to deserve such blatant disrespect. I honestly would NOT advise you all to look elsewhere as I would hate for anyone to go through what I went through yesterday.
Patrick and Peg, due to my experience in customer service I would like to use this as a coaching tool and offer suggestions. First please look over all reviews and not downplay them and completely assess the situation. Remain calm and keep your composure as I promise it will take you all further. Adapt to different personalities and traits as customer service will put you in positions where everyone is not the same. Don't take things personally. Actively sympathize and apologize gracefully! Most of all find a solution, expeditiously because without good customer service; current customers will leave, new customers will stay away, your reputation suffers, employees will leave resulting is high retention and most of all poor customer service is bad for you bottom line(revenue and profit).
I'm sure you all will take the necessary steps to fix this. read more