There's no need to shop around for appliances, just go directly to Good Deals!…read moreAfter a horrible experience at Lowe's, my brilliant wife suggested that we try Good Deals just across the parking lot. We were greeted at the door, introduced to a salesperson, Trevor Travis, who asked us how he could help. We needed to replace our ancient range and had decided on a higher-end model. We wanted stainless steel, convection oven, ceramic top, large capacity slide-in range. Trevor showed us three or four models that met our specifications and explained the differences between them. We made our choice and we're thrilled to hear that it could be delivered for free on Monday (this was Saturday afternoon!) Lowe's gave us a "possible delivery date" of 12/23/19 two and a half weeks later! We were thrilled at the quoted price (hundreds less than Lowe's for a similar model!) We were thrilled to purchase American Made appliances! We were thrilled at the low-cost service agreement that covered parts and labor for 60 months! This is how I like to do business!

After 15 years of buying appliances from Good Deals for both our rentals and our own homes, I can…read moreconfidently say the company has changed for the worse since the buyout. The new management provides virtually no customer service, and the decline has been dramatic. Coming from the service industry myself, I'm shocked at how poorly customers are treated now. This is the worst service I've encountered in years. If you choose to deal with them, be prepared for a very different experience than what longtime customers once enjoyed.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

Love this place. Quick & easy purchase. We needed to replace…read morethe compact washer in my motorhome. I researched all models on Consumer Reports and made my decision. Went into the store & was greeted almost immediately by a friendly salesman. Told him what I wanted and gave him the model number of the machine. He said he could order it & checked the price. The price he gave me was only $3 more than the cheapest price shown on Consumer Reports so I said yes. Delivery & install was an additional $75 and I did purchase a 5 year guarantee on the machine. He said it should be here in 2 weeks but maybe sooner. We were done & out of there in about 20 minutes. Very happy with prices & service.

Buyer beware!!! The owner of this business has been irrelevant from day one of delivery. We've…read moretried to resolve issues asking to speak to Scott the owner and he refuses to take any calls or return phone calls. We have a long list of issues with our new appliances that we purchased from Scott at Standard brands but this was the last straw. Our refrigerator had a broken water line the day of install. The very next day it has 3 inches of water sitting in the bottom of the fridge. It took weeks to get a service guy to repair. Now after months of a continuous slow drip/ leak we have noticed water damage underneath refrigerator . We pulled the refrigerator out and our new flooring and base boards are damaged as well. This was a $13,000 appliance package we purchased from this store and he talks about how he stands behind his product. Absolutely the furthest thing from the truth. The owner Scott is a crook, beware.

Come on it's Home Depot what the hell is not to like. I think most ppl that go to hardware stores…read moreor these big box stores think that the ppl that work at them are there to help you. There Not 80% of the ppl are over the age of 70 and retired at some point and now can't afford it so they get a second job and the last thing they care about is the 3/4 flex pipe your looking for. They are there because they have to be and know nothing about building or materials. You're doing yourself a disservice thinking they will help you.

Had an amazing experience with 2 exceptional employees. This store is on South Tamiami Trail, South…read moreFt Myers Store #276 First was Christina at the customer service desk. Was SO helpful with a return. No longer carried the battery I was returning, but went out of her way to help. I then went into store to see if I could find a replacement battery. Employee Serena asked if she could help. She also way went above & beyond to help me. Both Ladies could not have been better. Customer service like that is hard to find now, I really appreciated their caring efforts!

I called Ray for a consult and he was fast to come, asses, and repair my appliances. He is very…read moreprofessional and kept me updated on the work he was doing! Also very affordable price!

I had a great experience with Ray's Appliance Repairs. I called after hours, and Ray was able to…read morecome out the very next day to diagnose my grandfather's washing machine. He was prompt, professional, and clearly knowledgeable.

We needed to purchase items for a bathroom remodel. We walked around the showroom and no one…read moreapproached us or asked if we needed help. We decided to ask the woman at the front desk who introduced us to Maylin. At that point our experience changed. Maylin was extremely patient and knowledgeable. She guided us through all of our decisions and we could not have been happier. The most amazing part is that she is currently a customer service rep and is just beginning her training in this role. Great job Maylin

Ferguson Fort Myers does not stand behind the brands they sell. 4 month old refrigerator and I had…read moreto call Samsung in the Philippines to schedule an appointment after the sales person Gary Peacock assured me the would handle the warranty repair. Go to Home Depot!!!

I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

We had two consecutive days of appointment windows that they failed to show up. I would not waste…read moremy time.

The Fuse team is amazing ! From the showroom (Gorgeous!) to the extremely knowledgeable sales…read moreperson and ultimately the white glove delivery and installation team the best Appliance purchase experience I've ever experienced! Our entire kitchen and outdoor grilling area are both our favorite new spots in our home! Fuse listened and delivered on our dream kitchens'!!

November 19, 2024 The Fuse salesman was knowledgeable and…read moreresponsive. All was actually fine until the installation. Really how hard is it to charge full list price and another couple grand for a couple hour installation. The scheduler emailed me the wrong pre-install checklist yet insisted he didn't. Arrogant, and we had to review it over the phone. It was easy as there wasn't much not done. The install team told me they had 5 installs that day. How can there be attention to detail with that workload? The installers simply wanted to place everything in the openings regardless of the reveal. I halted them on the built I. Coffee maker and said I'd finish myself. They didn't even put in the 4 screws to hold in the microwave ($179 install just to unbox and slide into the opening). The $6,000 Wolf wall oven is recessed in 1/4" on the left side, but sticks out 1/8" on the right. Refrigerator door panel not installed properly. They placed the cooktop into the opening but didn't install the front panel. They had plenty of automated texts including a follow up on how the install went. I gave a 2 out of 5. Auto response apology and text stating someone would contact me soon. That was a week ago. Detailed email with pictures sent. No reply or call. What a money grab. Plenty of other options to blow $40k on appliances. Update December 19, 2024 Well it has been a month since I left my initial review. I left one here on Yelp and one on Google. Amazing that the Google review has had over 500 views (wonder how many lost sales that equals). What is really amazing is that after the company being non-responsive for a week, I received a phone call from Scott Bennett, Director of Logistics within 20 minutes of the negative review. Super apologetic and could magically be at my house within an hour to fix all my problems. I had flown to FL for a few days just to be there for the install and had left in frustration. I was able to let him in remotely, the MYQ app is awesome! He called me once he was done and let me know he took care of everything. He said he fixed the coffee maker, microwave, and cooktop. I called him out on that as I personally installed them and they were fine. He admitted that he merely looked at them and they were fine. He sent a follow up text asking me to edit my review. I asked him for his email to provide some context of prior miscommunications which I sent him and received no reply. I had told him that I would consider editing my review when I came back to FL to inspect in a few weeks, so this is the edit. Scott did fix the wall oven. He did nothing to refrigerator panel, and it still sits damaged from the prior install team. Upon further review of the dishwasher, the screws used to install it were 1/4" too long and poked through the side of the cabinet. I discovered that when hooking up the reverse osmosis filter where I scratched my arm. I sent him several follow up texts and a phone call to discuss all of which went unanswered. I needed a copy of my invoice to file my warranty information and called the office to get it on 12/12. The office person was very nice and sent it quickly. I asked to speak with the manager, and she told me that she would have the manager call me. A few hours later, a salesperson called to ask what else I needed to buy. Not sure how that was miscommunicated, but I expressed my frustration and the next day, 12/13 I did receive a call from Glenna or Glenda the manager. Again, very nice and very apologetic and she assured me she would get back to me to make it right. I got off the phone expecting nothing and unfortunately, I was right. It has been almost a week and no follow-up. I would not purchase a toaster from this company. My suggestion to anyone having issues with them and no responses is to leave a negative review as it is all they seem to care about.

Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.

Jason diagnosed and fixed our refrigerator in a timely matter and with less cost than we were…read moreexpecting. He was friendly, explained the problem in detail and took care of it very quickly and cleaned up after. I would definitely recommend him and would hire him again if needed.