If this is for the Paddington Green apartments at 18 Paddington Green, this is the worst place I've stayed in London, and I travel and stay in London regularly. I would give it fewer stars if I could. I was there with my partner. We were booked for five nights and left after two, having not been able to sleep due to the incredibly uncomfortable and small bed. I like a firm mattress but this was much harder. The size might be OK if you're quite short and travelling alone. As it was, this was difficult for us as there were two of us. We were in London for work and needed to be able to sleep as a bare minimum.
The room was not up to the standard the photography suggested, and when I spent a considerable amount of time on the phone to their staff politely trying to achieve some sort of reasonable solution, I was met with defensiveness in the first instance, escalating to rudeness and what could be considered racism (for example, 'Are you Irish? Maybe you don't know what a double bed is like then.') from someone who claimed to be a manager, although his total incompetence left me in doubt of that. He then started repeating everything I said back to me, and then when I asked if he was at all bothered by the experience of customers, said his company's top priority was 'to make a profit' - at least he was honest there.
There are a number of negative reviews for this place on other large travel review websites, and I wish we had paid attention to them before wasting our money here. What a dreadful business. Avoid. read more