My friends and I have been in Madrid for a week now. This was our final meal of the week and it was worse than I could have imagined. The only star deserved is for the one chef they have for the entire restaurant who was busting his butt to get food out. The food itself was good.
Service was very poor. We were not even looked at when we said excuse me or asked for assistance. Other tables who arrived after us were waited on and helped before us. Two out of 5 of our orders were not correct, our drinks did not come out for over an hour and once they did bring them one was missing.
Anyone who "knew the workers" were greeted with smiles and hugs and waited on within seconds while we sat here with no water, beverages, or food.
Hoping they were short staffed tonight because if this is how this establishment is run they should be absolutely ashamed of themselves. Would never recommend for anyone to come eat here unless you are desperate. read more