Facts:
Tamara showed up 5/25 on time for the estimate, and…read morewanted to barter cleaning for a $500 couch I was selling, (through its own ordeal, she pickup up the couch on 5/31). She told me that since I was a referral I would get the $145/hr rate instead of $165, and if I paid cash I could take another 10% off of that, but when it came down to it she said $145/hr was the cash price. Initial estimate was 4-6 hours, $870 max.
She told me she would come with a 4 person crew and "knock the cleaning out", but she only showed up with 3 and that 3rd person left 2 hours into the clean. When I asked how that affected total cleaning time stated not much because that person was old and only counted as 1/2 a person, so she really only showed up with 2.5 people to do my clean.
Tamara and her crew spent 4 hours at my house and did not finish, she said she was tired and wanted to do a good job and and there was "a baby issue", she would take 2 more hours to do the kitchen and garage, but just in case asked for 3 total, which I approved. She complained about the job Clint was doing on the floors and said he would need to redo them, I pointed out some areas that were missed on the ground.
I was leaving on vacation the next day and could not empty the garage for the cleaning, she offered to empty it and put everything back and not charge me for the time, which I approved. I texted her photos of all the areas that were missed and asked her to keep the boxes that were in the corner of the garage separate and put them back because they were to be to be installed by the furnishers.
Tamara and her 2 other cleaners arrived at 0930 on 6/6 and took 4 hours to clean the kitchen and garage. 2 hours longer than her original estimate and 1 hour longer than her "just in case".
I received an invoice for $674 while on vacation, the math was not math'ing so I called her and we went through her math together on the phone and ended up at $544, she had no explanation for how she was trying to overcharge me $130 other than she was sick at the time she wrote the invoice up. She asked for payment through venmo instead of a credit card, I said not until someone inspects the property.
My furnishers did not find the boxes where they were supposed to be, they were all mixed up and put back randomly in the garage, they said she did a good job cleaning other than some dirt/dust overlooked in the corners, I paid via venmo which was a big mistake. Final total $1044 with couch credit.
I inspected my property upon returning 6/12 & 6/13, none of the missed spots I texted her about were addressed, multiple window screens were dirty and reinstalled incorrectly, shutters in garage weren't even touched, many missed spots in kitchen.
I sent pictures and told her I was not happy, she said shed come fix it that day and then 2 hours later said she couldn't and said she could go the following day.
I instead asked for a 2 hour refund since thats how long it would take her to fix everything, she ranted about being a small business blah blah, I told her so was I and she was delaying my business now. She agreed, asked if she could send it next week since she had payroll taxes, ok. She sent an email on 6/23 saying shed refund me on 7/15, called to tell me it would be much sooner she just wanted some cushion, BUT she wanted to make this right.
7/15 came and went, no refund, I followed up on 7/17 at 0815 & received a reply of "I'm working on it". 7/26 and still no refund.
Opinion:
Tamara is dishonest, and constantly over-promises and under-delivers. I feel that she took advantage of the situation & intentionally took longer to clean my house to compensate for the cost of the couch. She promised a lot and didn't deliver, then tried to overcharge me until I called her out with her own math. Very unprofessional with no integrity, stay away, there are plenty of other cleaners out there that do a better job for less than 1/2 the price. Everything in this review besides this last paragraph is factual, and I have pictures, emails, screen shots, text threads, videos from Ring and CCTV cameras to back it all up.
