It was too expensive. I was billed $372 for 1.5 hours for a 30-minute fix. The issue turned out to be a blown 50 cent fuse on the control panel. I suspect that the original installers may have made a mistake with the wiring from the thermostat to the unit, but the unit seemed to work fine for over 9 years, so maybe it was connected correctly after all?
I found the owner to be deceptive in my opinion with the billing. While the $125 service call fee was explained, the $165 per hour fee was not. I own 10 residential properties in the Baton Rouge area and I will never call PACK for any future issues. I made the mistake of choosing someone from Trane's website to service my Trane equipment, and it was a mistake.
I believe the technician purposely took longer to finish the job in order to increase the bill. He checked the freon and head pressures while I was standing next to him, but refused to explain the meter readings to me. I now realize that this was not necessary for the job he was supposed to do. He also needlessly delayed cycling the thermostat once it was back up and running.
It seemed like the technician didn't have any other calls to attend to, so I think he billed me for the whole day. There is nothing wrong with paying a reasonable price for a reasonable service, but that is not what I received from PACK. read more