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    Pacific Palace Realty

    5.0 (1 review)

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    4 years ago

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    Simply Luxe

    Simply Luxe

    (85 reviews)

    Normal Heights

    Simply Luxe team did an awesome job organizing and decorating my kitchen!! My daughter's favorite…read moretheme is lemon and they found the perfect wallpaper for me!! If you are looking for a reliable, dependable, and creative company to help you organize your house, give simply luxe a chance you will not be disappointed.

    Charged Nearly $2,000 Over Quote -- Breach of Contract, Legal Action Pending…read more We were quoted $4,459 for our project, which we accepted despite our budget being lower. We even cleared the entire space beforehand to help expedite their process and reduce costs. However, we were shocked to be charged over $6,400--nearly $2,000 more than agreed. We understand it's not always going to 100% reflect the quote, but there was no prior notice or written approval of extra charges. When we questioned the overage, they claimed they gave us "their most generous discount to date," which was misleading and unacceptable. We disputed the charge with American Express, but were told the final bill they gave us after the work counted as "written notice," despite no prior communication about the increase. This is unfair and contradicts their own contract terms. After consulting with an attorney, we were advised the company is in breach of contract. If they do not refund the overage and honor the original quote, we are fully prepared to take legal action. This review is a final effort to resolve the matter before going to court. Future clients, proceed with caution--get everything in writing.

    Pacific Palace Realty - homestaging - Updated May 2026

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