Not happy with office staff/ billing whatsoever…read more Wife scheduled massage therapy for me, as my back has been hurting lately. She called to confirm the visit would be covered by insurance. Was told by office staff that she checked, and indeed it would be covered. Went in 10 minutes prior to appointment, l asked again to confirm that the massage would be covered. Was told that since it was coded under massage therapy that yes, insurance would cover. Upon completion of the (frankly, average at best massage), was told by front desk gal (same gal that confirmed both over the phone), that the visit is a $180 charge. HUH? She said that since the massage therapist wasn't actually a licensed chiropractor as well, she couldn't code it as massage therapy and had to charge me full price. I'm not happy with this business AT ALL. Even the most high-end massage therapists at spas don't charge anywhere near that price, and why tell me multiple times that she was 100% certain it would be covered, only to spring an exorbitant and ridiculous $180 charge for a sub-par massage AFTER services rendered? In all fairness, I must disclose that the business owner (the chiropractor Wall) offered to refund $65 of that $180 to try to make it right. But still. Truly ridiculous. This place leaves much to be desired and their communication stinks and is incompetent.

Where do I begin? How about, this doctor's office is the…read morebest Chiropractic practice I have ever been to? Let's start with the office staff. I have never had office staff who have been more on top of their game. I am especially impressed by Brandi. This lady remembers everything. I am especially sore today and needed to get in, and I called in. This is the conversation: "Hi Brandi this is Elaina" "Oh Hi Elaina! How can I help you?" "Is there any way you can get me in today?" "4:30 like always?" "THANK YOU!" Brandi is one of the best customer service representatives I have ever encountered. Now to Dr. Wall. Great bedside manor, friendly and he really cares about his patients. He takes the extra time to sit with you and asks about how YOU are. Most doctors are pressured to hurry through appointments. Dr Wall never does. It is just awesome to have a place where you feel your doctor and staff care about YOU. Call them, it's worth it!

My boyfriend needed an adjustment & found NCC online. He decided to give them a call and was able…read moreto get a same day walk-in appt. - As soon as we walked in, we were greeted by their very friendly staff. - The wait was about 5-10 mins. - The Chiropractor was very helpful in answering all of his questions. - They were reasonably priced. ** A few moments later ......... We returned because after a quick visit to Costco, I made a wrong twist/turn and pinched something horrible in my lower back. We went right back and they saw me right away. OMG! That was the best care! The Chiropractor explained each movement during the exam, and he explained what he was going to do prior to each adjustment. He also provided clear instructions on how to care for myself post adjustment using the after care movements as directed. I would highly recommend this Chiropractor! He knows his stuff!

Awesome service. My back was so bad my muscles were locked up they hooked me up verry happy.read more

I have been going here for a couple of months and absolutely love the team here. I'll be sad when I…read moreget done with my treatment because I won't be able to see them anymore. They do an amazing job here! You quickly realize that they are in the business to help people. They truly care for their patients. The Dr is extremely knowledgeable and can help you understand the process to recovery and what it will take to get there. They are down to earth and laid back but they get their work done! You don't have appointments for adjustments but you can normally show up and get adjusted within a few minutes. I've never had any issues. If you're looking for good people and want to feel better, this is the place. They'll take good care of you!

Such a sweet family owned business very professional and very personal they always made me feel…read morebetter

I traveled to Washington to visit family. I was struggling with back pain and although I called a…read morefew offices. Proctor Chiropractic gave me an appointment. I met with doctor Luke and after a comprehensive review of my symptoms and mobility, he aligned my spine, and explained the reason for my back. He provided me with a plan to address the issues with my muscles. After the appointment I received plan and report. I really appreciate the service and kindness from the office staff to the doctor. Thanks again to Dr. Luke and everyone in the office. Your service is much appreciated. When I return to town I will be stopping by.

Every aspect of Proctor chiropractic is absolutely phenomenal. From the front desk staff (Chrystal…read moreand Cindy) to the incredible team of professionals. Dr. George has given me relief from the back pain I experienced. He has always gone above and beyond to support my care and I couldn't be more grateful! Thank you!

The entire team at South Sound Physical Therapy has been great to work with. I really like the…read moregenuine kind & positive energy atmosphere (not over-the-top fakey-fake, the team has great working relationships with each other & it is passed on to patients). The ladies (especially Ebony) at the front desk are friendly, efficient, and are willing to work with a client if there's an issue, as long as it's quickly resolved (I forgot my wallet on my first visit). As I come from afar, it's appreciated when the staff is able to work with me if the traffic is horrible (beyond my control, although I give myself 1.5 hrs to commute from south of Olympia, normally 45 min. drive). A++ The therapy technologists are always ready to help, know exactly which exercises to do, how to smoothly transition from one to the next, making it an easier process, and creates a routine for patients to follow- kind of like learning a choreography. My therapist Lani has been invaluable: immediately immersing me in the scientific knowledge regarding my condition, ecstatically answering my many minute detailed questions, and giving me as much detailed information as my brain could absorb (she's passionate about sharing info). This valuably deepened my time, investment, & working with her has been a life changing experience for the better, as I'm able to understand my condition, limits, & how to overcome them in healthy & productive ways vs. continuing to damage & push thru pain. She is VERY GOOD at making hand braces & ensuring they fit right. I had a major plumbing issue a few days after receiving them, and after 3 days of shoveling, my hands & wrists were irritated, but not thoroughly trashed due to the braces' protection & the exercises I had been doing to strengthen my fingers. The next day my hands recovered after a heated tens session, exercises, and adhesion scraping Lani did after carefully evaluating the damage. Overall, I 100% recommend SSPT & IRG to anyone who may need the services they offer. It was definitely worth my time commuting the 1.5 hrs thru bad traffic to get there. THANK YOU IRG & South Sound Physical Therapy! Thank you to your entire staff!

This is a well-run practice with friendly, attentive front desk staff. The stand-out is Dayna…read moreBriggs, the physical therapist who tackled my various ailments with great skill, a compassionate manner, and the use of educational tools and motivational encouragements for me to work on my healing. She is a lovely, kind, and attentive practitioner. I can't say enough good things about this special person!

I've found my new chiropractor!…read more This office is so awesome and is definitely a family practice. Dr Chaz is the chiropractor, and his wife Marilyn runs the front desk (schedules appts, insurance stuff, etc.). They're all so welcoming and I always leave feeling like a champ! Marilyn did my X-Rays for my first appointment and they were able to review and adjust me on the same day! I usually come in the morning and never have to wait long to be seen at all. The appointments are always so quick and easy. Definitely recommended if you're looking for a chiropractor!

My first chiropractic appointment did not disappoint. Thank you Dr.Chaz and staff for a great…read moreexperience in a clean and comfortable environment.

I started going here after I realized my lower back pain was not going away and I'll be honest it's…read morehard to find a place open on Saturdays or that was open by the time I got off work . The staff here are very warm and welcoming to make your experience the best of the best . The doctors know their stuff and get you in and out as fast as they can while still getting you right. An reasonably priced . I used to pay 80$ a visit at my old chiropractor and now it's less than half . I refer all my friends and coworkers here now !

I can't recommend them enough. Dr Brown and Dr Kris (sp?) are so so kind with my baby and careful…read more I was so very skeptical on taking her anywhere especially because you just never know with some chiropractors, but I took a chance after the reviews and am so glad we chose them. Everyone is so kind and friendly, they all love my baby so much. I've never had a problem with the staff, always so patient with me, especially with a screaming baby and when we have to reschedule due to sickness, can't recommend enough!

If you live with nerve pain make an appointment to see Chris Woon, it could change your life. After…read moreback surgery ( which fixed one problem, yet started another ) I went from living on pain pills just to walk with the help from a walker. After months of no results from other medical treatment I went to see Chris. With treatments 2 times a week for 6 weeks my life was back to normal. After a year no pain no problems. If you have never been to acupuncture don't worry its not painful. If you are going to acupuncture and not getting anything out of it, you are probably going to the wrong person. Chris will listen to you, he will help you make a plan, and he will teach you what you need to do to help yourself. Chris is the best, you will leave there a lot better than you enter.

Initially, chiropractic care here was great. I really felt like Dr. Woon cared about me. Then, my…read moreinsurance changed and it wasn't as good. That was not my fault...my employer selected a cheaper plan. She complained that there were several times in the previous year (times she never told me about) that my insurance hadn't paid at all. I offered to pre-pay in advance with cash, but that was not sufficient. Then, even though I had an appointment the next day (after a decade of treating me), Dr. Woon left a message on my voice mail telling me that I should find a new chiropractor. Apparently I didn't even merit in person conversation. I was really hurt, as I thought that I was more than just a number. I have since found a really great chiropractor and I'm very happy with the switch, but I'll always be hurt by the way that Dr. Woon terminated the patient doctor relationship with me.