My husband and I came here on holiday our dog was dealing with an ailment that we thought to stop…read morein due to the name of they'll if. The man turned us away saying they only deal with locals. He said you have to understand we have only time for so many. They were not busy it was the middle of the day. I will never forget how helpless we felt trying to find aver clinic. Finally the hillside vet helped us. We needed are renewal of prescription all they had to do was call our vet that prescribed it. The guy was condescending and horrible. I left crying as our dog was suffering. I now live here and after that experience I give them a no thumbs up. I would never set foot in there again... I was actually crying when I turned away and he said so sorry there is nothing I can do... He was a Horrible little man.

I had been looking for a vet in the Victoria area. I have heard about a few but decided to check on…read moreyelp first to see what others thought. I found Kindred Spirits on there and have been very happy ever since. Today was an emotional day for myself and my dog who has anxiety at the vets. She needed to have two lumps checked out with possible removal. Since, she won't stay still long enough to allow a check up we needed to sedate and put her out. The staff and the vet were so wonderful during this, allowing me to be with her almost every step of the way. I'm so glad to find such caring and patient humans to take care of my girl ........and me too! Thanks Dr. Allyson Belyea!! and all of your wonderful staff.

I take all 3 of my animals here and I have not had a bad experience with any staff members at the…read moreclinic. I've dealt with both Dr. Degi and Hall and have no complaints about either one. They both are so kind and patient with cats that are skittish. My dog loves them and actually gets excited to walk in vet! Highly recommend.

I have been taking my cat there for around 2-3 years, and they are fantastic. The care is great and…read morethe knowledgeable staff who really care about their patients. Prices are good for pet care and quality service. They were very responsive as well when my cat had a bladder infection and followed up on us too making sure he was healthy. I love this clinic and am glad I am a patient there.

I am so grateful for this hospital. Everyone was amazing. From the super lovely ladies at…read morereception, all the technicians (extra love to Jason from Gus), the very thorough Radiologist Mason Wanamaker, the lovely Dr. Elise for wiping my tears and responding to my texts, my most favourite human these days- maybe possibly ever- Dr. Bernard Seguin for working his surgical magic to save my boy. Yes, it's expensive, definitely way more than I expected, aaaaand I may have cried a fair bit, but for me, worth every single penny. I cannot thank them all enough.

The care our eleven year old pup received was outstanding. He was diagnosed with mast cell tumors…read moreby our regular vet who estimated he had one to two months. She referred us to VCA in Victoria where Oncological Surgeon Dr. Seguin said surgery was not an option and offered chemo treatment with Palladia. Medical Oncologist Dr. Bowal carefully monitored Ollie's bloodwork and weight, helping him to stay active, bright, and happy for over a year. When Ollie's time to go came, Dr. Bowal, Techs Eva and Matt, and Manager Sarah were astonishingly kind to Ollie and to us. They are all exceptional. My family and I are grateful to them for their skill and kindness. I should mention that this level of veterinary care is expensive and that it was largely covered by our pet insurance with TruePanion, which I highly recommend to all pet owners.

I have started taking my large dog to Oak Bay Pet Clinic this past month and my experience has been…read moreexcellent. The support staff are friendly, efficient, and caring. Any questions I had they were happy to answer. I am currently in the process of transporting my dog to New Zealand and they have been exceptionally helpful. The clinic itself is beautiful, and thoughtfully set up; I was told they have calming cat pheromones in a diffuser to help with any stressed out kitty cats. I have seen both Dr. Dudzic and Dr. Funk and I can recommend both. Dr. Dudzic was great with my dog-- friendly, welcoming, and intelligent, she was direct with her instructions (Which was great!) and I didn't find her pushy at all. Dr. Funk spent heaps of time answering any questions I had regarding my dogs health, and was calm and caring while treating him. In short, I would highly recommend this clinic!

I do NOT recommend Dr Dudzic to anyone dealing with a traumatized dog. Not only was she often late…read moreor completely absent to our appointments but her $6/minute rate is outrageously expensive considering a good third or more of each session was spent on recapping or reiterating recommendations she had already shared to me previously. At this price, it is expected to come prepared to your meetings or not charge for the time it takes to clarify things. My dog was very traumatized and fearful of humans, he would not go outside and would hide constantly. After learning our situation, she instructed me to practically ignore him - "do less", do not pet him, do not handle or carry him outside. She pumped him full of multiple medications that only made him more skittish and told me not to brush his shedding undercoat or clip his nails that had been growing out for 8 months and folding to the side. My dog was left completely terrified and neglected due to this woman. It wasn't until I took matters into my own hands and decided to try fostering him out with other dogs in attempt to regulate his nervous system that he actually improved. I wanted him off the medications so he could start at baseline and she refused to give me a weening schedule unless I booked another appointment with her and the foster. I refused to give her anymore money as I'd spent thousands at this point on behaviour minutes and excessive prescription fees every time a refill was needed but they would not budge unless I paid up. A simple weening schedule should not cost money, this is withholding medical advice and could have been incredibly dangerous!! Just goes to show how little she really cares about these animals. For the record, my dog spent 2 months in foster with other pups and is now a completely normal dog. He goes to the bathroom outside, goes on walks and LOVES to be pet. He would have never gotten here if I kept following Dr. Dudzic's advice and may have even been euthanized if left in the wrong hands. Be careful people.

The most caring vet clinic I've been to! The doctor is great and very knowledgeable. She helps pick…read morethe best option within any constraints that there may be. Kim and Tanya work to create a relationship with the pets and the pets people and are great at follow ups. Highly recommend this place!

From the owner: Bring your pet to a clinic with a heart. At City Pets Animal Clinic in Victoria, we offer…read morecheck-ups, exams, vaccines and more to ensure your furry family-member stays happy and healthy all year long. Owned and operated by Dr. Kelli Mulley, City Pets Animal Clinic loves to provide compassionate care for your family pet.

Dr Young is the sweetest and most patient vet I have ever met. He takes his time with the animals…read moreand is so soft spoken and gentle with them. This man truly loves animals and I am so happy we found him. The reception girls are lovely as well; warm and accommodating.

My friend's Dog was treated with Amoxicillin for bacterial infection,…read moreand already a Diabetic Dog on Insulin it made her quite sick and the last time taken in, all Dr Abrioux could recommend was Killing her as a solution. She even stated people don't really own your pets. She did it without any reservation as if she was just another Malignant Psychopath without any Empathy! Stay away from this Vet! She will Kill your Pet.

I am a huge worry wart when it comes to my cat, Leanne…read more She is 15 and getting older so I was very worried about bringing her in for a check up. Dr Sarah MacNaughton, is a wonderful vet!!!! She was extremely patient (with me and my cat) and gave over the top care explaining everything quite thoroughly. When the time came for me to bring my cat in for dental cleaning and surgery she highly recommended Dr Diane Cruickshank. My Leanne, ended up having a terrible mouth condition and needed quite a few teeth removed. Dr Cruickshank called me and explained everything thoroughly before starting anything. My sweet little Leanne is now home healing and her after care is easy. The pricing at this clinic is very reasonable (every detail is priced out) and all the staff are very patient and care a lot about your pet.

Poor communication between front staff, pharmacy team and veterinarian made for a very frustrating…read moreexperience. Staff blamed everything on their recent computer system upgrade. Will not go back to this clinic.

Recommended vet. Pleasant person. Did a thorough checkup examination, explaining what she was doing…read moreas she went along (thyroid, kidneys, etc). Did not try to up-sell me their own food. Technician who got my cat out of his carrier gave him a treat - a nice touch. Fee was reasonable. Has a parking lot.

Dr. Shergill and his amazing staff are so good with my little chihuahua. He has fear issues with…read moremen, but responds well to Dr. Shergill's gentle patience. Awesome clinic, highly recommend!

BEWARE! The management and care providers at this clinic are unprofessional, dishonest and…read moreopportunistic. I brought my almost 13 year old dog in for vaccinations and during our appointment Dr. Victoria Rudd pointed out his enlarged lymph nodes and attributed them to gingivitis, suggested I brush his teeth, but did not suggest any blood tests or other causes of the enlarged lymph nodes. Dr. Rudd did not even show me where to feel the lymph nodes so that I could monitor them myself. Two months later my dog began showing symptoms of end stage lymphoma, necessitating emergency veterinary care while I was away from home. Two weeks later he was euthanized. I called and complained to Dr. Rudd and asked if it is their normal policy to vaccinate pets who are showing signs of serious illness and they assured me that it is not. However, they had already administered the vaccinations without allowing me to make that decision once the enlarged lymph nodes were noted. I then spoke to their supervisor, Dr. Shergill, and complained again that my dog had been vaccinated despite the enlarged lymph nodes and that had they simply done further testing, the lymphoma could have been confirmed. The vaccinations in all likelihood exacerbated and accelerated my dogs cancer and were unnecessary, given that his lymphoma was already advanced. Therefore, it seems that the choice to vaccinate him was made opportunistically, to bill me over $300. Dr. Shergill said he would refund me for the vaccinations, and agreed that they should not have been administered and I asked him to pay my $1100 emergency vet bill, which never should have been incurred, because if they had done the appropriate testing my dog would have already been treated for lymphoma or euthanized. Dr. Shergill agreed to pay 50% of that bill. While speaking to Dr. Shergill he became quite rude and belligerent over the phone and because of that, I knew that he would likely re-neg on his agreement to pay those costs. After the initial grief period following my dog's euthanasia I called and made an appointment, requesting to speak with Drs. Rudd and Shergill together and even the receptionist was lacking professionalism so given the purpose of my call, I again voiced my displeasure at that. That evening I got an email from the clinic saying they would not see me and I should seek veterinary care elsewhere. I had not yet told them I no longer have a pet. I responded with a request that Dr. Shergill honor his offer to re-imburse me for vaccinations and emergency care and I was refused and told that on closer consideration, they felt they had done nothing wrong. Staff at this clinic will likely counter that I was rude over the phone. If so, please tell me how you would feel if you entrusted the health of your 13 year old pet to people whose diagnosis went from gingivitis to end stage lymphoma in a matter of a few weeks. For our final appointments we went to Breadner Veterinary in Brentwood Bay and had a MUCH better experience, they never left me waiting 40 minutes after our appointment time and never talked over me when I asked questions, as Vic West did and were thorough, caring and professional. For in home euthanasia we used Epiphany Veterinary services and they were prompt, professional and supremely compassionate as I said goodbye to my companion of 13 years.

Dr. Chalmers is very professional, maybe too professional as we found her to be unwelcoming and…read morevery cold to talk with. The fee's are very high at this clinic as well. So much so that I had to stop going in with our fur babies as our family had fallen on some financial difficulties. We knew we needed flea treatment and could afford that but was denied the preferred treatment we had our pets on for years because I denied a check up that I could not afford at the time temporarily. We could afford the flea treatment at the time but when explaining this to her secretary at the time she didn't care, so I asked to speak with Dr. Chalmers herself. I patiently waited while she tended to another client and then her secretary went in and spoke with her. Not sure what was said but Dr. Chalmers sided with the secretary and we were denied flea treatments that I preferred unless we booked a check up for our 3 Tzu's. Fair enough. I went and saw my father who kindly came with me to help me out. The fee for check up, shots and flea treatment was well over $500 which I nearly had heart failure over as I told her prior to the appointment I could not afford much. Long story short I left feeling embarrassed, ashamed, angry and couldn't go back. I never did get my fur babies to a vet again and thankful they lived to be 12 and 14 years trying to treat fleas, and any other ailments myself. Hopefully Dr. Chalmers reads this and learns from it. It's not about the money it's supposed to be about caring for the animals, I was left feeling that she only wanted to treat those clients with money. She's a good Veterinarian but wish she would change the attitude within he clinic.

Dr Bay has been great with my dog who had had ongoing skin issues. She is extremely thorough and…read moregoes out of her way to follow up. My dog is sensitive to medication, and Dr Bay took this seriously and suggested the safest methods for addressing the skin issues. Thank you for your hard work!