Dr Young is the sweetest and most patient vet I have ever met. He takes his time with the animals and is so soft spoken and gentle with them. This man truly loves animals and I am so happy we found him. The reception girls are lovely as well; warm and accommodating. read more

Vet 1 star Sorry to say I did not have a good experience here. When my cat was diagnosed with diabetes I wanted to try the diabetic food route first before insulin, but was so highly pressured to give him insulin immediately. I experienced emotional manipulation and gave into it, rather than give him the chance that just might have worked. He went on the insulin and reacted very poorly and got very ill over the next few weeks. I thought a good vet would give me the facts and options and not put so much pressure on me. Many hundreds of dollars later I have lost my beloved cat. It's hard to swallow that it could be the case that my cat would have gotten better without insulin ( it does happen) and also that I would not be facing huge unnecessary vet bills. read more

This Veterinary Hospital is the worst. They do not care about the animals, just about making a profit. They overcharge on exam fees and are not transparent with families about the cost of treatment before going ahead with it. They made several mistakes when dealing with my animal and are very unprofessional. read more

I have been a client since 2003. i have spent $ thousands in care and food for pets over the years. In my opinion it was an exceptional clinic until it was sold. Now its hard to get through, almost impossible to get an appointment without waiting for weeks. they never have the food and I understand with the pandemic it was more difficult but now you still have to preorder and now prepay. New staff constantly that may be lovely but not well trained. And now my vet has left. Dr Yeung is a great vet. So kind and compassionate. Such a shame. read more

We brought our kitten in for immunizations and were charged for an additional full exam. When we rebooked (for our 1 month followup) we were told that since we had already had an exam last month that the second round of shots could be given without another (expensive) exam. Upon arrival we were told this was not the case and were charged $300 that we were not prepared for. We feel this was dishonest and we will be switching vets. read more

I can't say enough about how awesome this veterinary clinic is. They always take care with the details of what I'm asking and try their hardest to fit my girl and I in for visits. Dr. Hauer is awesome. She asks the right questions I believe. She works with me to do a positive diagnosis including using supplements that I have at home. She's just awesome. read more

Why bother answering your phone if you are just going to put people on hold forever? Makes no sense. If you are busy don't answer. Let people leave a message and then call them back within a reasonable amount of time. And improve the information on your website so we don't have to call. read more

This vet has taken Thousands from me for "care" of my rescue dog and it's been pointless. They did next to nothing on our last $1100 visit and stated that the surgeon had "had a long day" so couldn't do the job the way it needed to be done so I'd have to reschedule for another approx. $1500. No, thanks. I've found a new vet that actually cares about the animals and owners more than profiting. read more

We recently moved across Canada to Victoria. As part of any significant move there is a need to rebuild your health provider contacts and finding a new vet was among them. In our previous city we had a great vet who had cared for our beloved Bouvier, Koda, from birth to now age 12 (old for a Bouvier). We were not looking forward to the change. We found the Hillside vet based on reputation and made an appointment with one of its owners Dr. Chan. That's when the magic began. Dr. Chan discovered, among other things, that our four-legged guy had developed a liver condition that was due to prolonged use of Steroids. This change away from his medication was significant and difficult but Dr. Chan was there for us every step of his recovery. She monitored, prescribed and continued to take an active interest in Koda until the problem was resolved. Even after his condition stabilized she would continue to call to check in on his condition, and where needed, suggest slight adjustments here and there to ensure Koda's continued comfort. We were blown away by her compassion and interest. This is a person who was born to be a Vet. Dr. Chan is that doctor that you hope to meet when health concerns are present. She clearly is in the business to practice good medicine and be there for her patience and their families. The clinic itself is clean and welcoming and is staffed by very friendly people at the front desk who engage you in conversation, are efficient, professional and love to give out treats. Koda gives them a huge paws up! The Vet techs are also wonderful. Friendly, caring and highly competent. Clearly this is a clinic that is run by owners who have set the bar high for quality of service and treatment. We highly recommend the Hillside Veterinary Clinic and in particular Dr. Chan read more

Hillside Vet has caused a sudden decline in our beloved border collie leading to her death. She was given a medication which was to help with arthritis but the vet didn't bother to look over the bloodwork or consider existing contraindications. Receptionist wasn't much better, when I called in tears she showed less compassion than a robot. Now my best friend is gone and I'm left blaming myself for trusting the vet and not researching the med and asking for copy of the bloodwork and doing a through research of Metacam. I simply cannot believe that the doctor would prescribe something that is contradictory. Shame on you Dr. V! read more

We've seen multiple vets here over the years and they've all been so wonderful. They take time and care in each appointment, never rushing you and making sure all questions/concerns are answered. Their rehab specialists and facilities are also amazing! Highly recommend Hillside Vet Hospital! read more

Dr. Young is the best rabbit vet I've had. He is very knowledgeable and cares about the animal. He was so nice about doing everything he could to help them. The staff is always so friendly. read more

We have always had great experiences with the front desk staff as well as each of the vets. When it was time for our cat to pass on we had a very empathic vet-she shared about her own dog. I've always found them to be informative and easy communicators. I see some of the other reviews on here but that hasn't been our experience over the 9+ years of going there with three different animals. read more

Very disappointed! Having my sick cat with them for 5 hours but didn't receive any treatment or a simple IV. The reason was because they didn't have my confirmation! But they didn't ask either! Did they ever cross their mind I have brought my pet there not only to pay some outrages bills but to treat? to get better? Their $800 advice to put my boy down...is walking, eating and ...meauing again! But because of me insisting of having hydrated before putting him down! Thank you for nothing Hillside Veterinary Hospital! A Romanian clinic MDP Vet give him back to me! read more

Dr. Hyzka was amazing when we had to make the decision to let our baby Jacob go. He was 20 years old and a part of our family. Not only was the entire staff so kind and thoughtful, but they squeezed us in over a busy long weekend. I can't say enough good things about this place. The Dr. was so compassionate to us and we could tell that she loved our Jacob too. On top of it all the clinic sent us a beautiful sympathy card. I would recommend anyone to go there. Tina G. read more

I would not ever take my pet to this clinic and I would never have Dr. Michelle Laureau ever touch an animal of mine. I had, yes had, an animal that was seen by her on Sunday. My dog had pneumonia. Did he get meds while I was there which is what I was expecting to get for him when I went in? No. They obviously did not think the pneumonia was that severe as I also never got any meds for him the night before. To be clear, Dr. Abrieu was the initial vet and left me in Dr. Michelle's hands while she was away. What a nightmare. What I received when I asked questions about his condition since his temp and heart rate was down, was a lecture on whether I understood that my dog could die? I also was threatened to have the SPCA called and have my dog taken into care so he could get the care that he needed. Considering I had already spent $1,900 since he was seen on Friday morning, I think its clear I was willing to do what he needed. Then I got sent over to Central Vet Emergency where I waited a long time to be seen by a vet for my critical pet. Once finally seen by the vet the service was quick. Although what kind of emergency clinic has one vet working on a Sunday during the day? I was told that I needed to go to Vancouver where he could get the critical care that he needed in a timely fashion. I could have saved myself and my dog, the time spent at emergency in Victoria waiting and gotten him the care and meds that he needed in Vancouver hours earlier. So my dog that she was so concerned about hadn't had any meds since before 4pm on Saturday or IV fluids, although he'd been drinking quite steadily at home that night. Never got any IV fluids for his dehydration either or at Cenrtal Vet. Compassion. Not clearly a strong suit. Before you take just my word for it. The vet I saw at Central Vet was really surprised at what this vet said. The vet and members of his critical care team in Vancouver were livid over what she said and needed their own rant session they were so upset. Would those extra hours have made a difference in his living, I don't know. Not to mention that they weren't expecting my dog in Vancouver as they hadn't gotten his files. I left Central Vet before 2pm and Vancouver only received his files at 7:05pm, even though Hillside had been told that he was being sent to Vancouver. Five plus hours to email his files? After waiting four hours for a call back, I also know they didn't think the amount of times he vomited on Weds was an emergency when I started this whole ordeal. I was told to just monitor him and bring him in if stopped drinking water or got lethargic. He was never lethargic at home. Maybe I should have paid attention to my dog who did not want to go into their offices on that Sunday morning. Although I will never get the chance. All I had thought about since last Weds was whether my dog was going to die. What I do know is that while sitting in the waiting room at Central Vet was another patient of Hillside's. It was her third dog and she was never going to use them again. They expected her to wait 3 days for her sick dog to be seen by a vet. She said through the years their service has declined significantly and their costs have gone up. I wish I had known that before I ever started using them. I will probably never stop wondering or second guessing my decisions about my dog. I do know my other dog will never be going there again. If I keep someone else from being treated this horribly by this vet, then maybe this will help. Kam Lidder - Victoria BC read more

Dr Young is a kind, knowledgeable, honest and compassionate vet. The staff is well trained and obviously well treated. I brought my cat in on an emergency basis and I was helped right away. The clinic is professional and staff are very competent. I highly recommend Hillside Vet. read more

Together with my mother we brought in my 15 year old house-cat who has been having some stomach troubles causing some weight loss. Prior to visiting he has been very healthy and active around the home but with three little touches the Dr, without hesitation, assumes the cause is cancer and begins to pressure x-rays to look into it further which we would obviously take due to such a sudden emotional bomb. Moments after they are taken, she retracts her assumption of cancer but pressures blood tests instead which we refused. Now it appears just be this specific Doctor (Dr. V) as it's apparent that others also share the same negative views. Especially seeing that with other reviews people have suddenly lost their family members under this person's supervision which really saddens me and cannot imagine if it happened to my own. This level of professionalism from this individual is disgusting and nearly sociopathic in terms of trying to relate and I highly encourage you to divert to a different, compassionate, doctor instead. Do NOT trust this individual with your pet and do NOT give into the financial pressure that follows. Everyone else is very friendly. read more

Hillside treats many of my client's dogs. Their advise is always honest, appropriate, and given at a reasonable price. This is a veterinary practise where you truly know they are doing the best for you and your dog. read more

This is a wonderful clinic. Very knowledgeable staff with great compassion and empathy.

Sadly I had to put my 16 year old bichon mix down yesterday. I was scared and so so sad. The entire staff were wonderful. The doctor explained the whole process to me. She went so peacefully. I will be bringing my Maltese to this clinic from now on. I want to thank them for being so wonderful and recommend to any pet owner. read more

My dog died almost a year ago now, but I feel as though this business should get some kudos for over 12 years of excellent care even down to my dog's last breath. They always handled everything professionally, never misdiagnosed or over-medicated. They truly care about the pets that come in their door and they are sensitive to the often quirky nature of pet owners (not that I'm quirky, no way). I really couldn't have expected more out of a vet, so I just wanted to say thanks and maybe someday they will be the vet for a future dog of mine. read more

We had heard good things about this veterinary clinic, when looking for a long-term vet for our dog in Victoria. We were encouraged by our first visit with one of the vets there and hopeful that they could help us determine and treat health (suspected allergy) issues with our dog. After a few months, six visits, several rounds of antibiotics and special food purchases, our dog has not gotten better, he has gotten worse. I would caution customers about this clinic: It may be fine for regular check-ups or mild health issues. We felt as though we were placed on a merry-go-round, with our dog seeing a number of vets there, and were provided with no real solutions. We are a young family in Victoria and wish we had been able to work with a vet who worked with us, closely, to ensure that our dog received more effective and efficient treatments. We have invested a small fortune in this clinic and sadly, our dog has experienced no positive results and we have only received a very dismissive response from its partners, when we expressed our concerns about this repetition, investment and lack of any progress. read more

I started going to a different vet clinic when I first moved to Victoria, and it just so happened that they were closed when my kitty had an urgent issue - so I brought her to Hillside. I loved the service, and Dr. Gaines was so caring and knowledgeable that I ended up switching to Hillside as my regular vet then and there. Three years later, I've been nothing but pleased. I had an emergency issue with my other cat recently, and the clinic fit me in the day-of, to accommodate my schedule so I didn't miss school, and made sure my kitty had care all day. The surgeon (I forget her name) was wonderful, and explained everything so well so I felt that I was able to make an informed decision for treatment. I highly, highly recommend Hillside! read more

I've never been treated so poorly. I've had 4 cats and a dog in my life time. So I know how is goes. I wanted to get my cat fixed so I asked how much will it cost I was told $250 I made plans to have the next few days off of work so I could be there for my cat. I was told she need blood work. First time I've ever been told that. I was told it was include in $250. I came into get her fixed they handed me a new bill saying it was going $400 and then asked me if she ate! Nobody called me to confirm the appointment and a friendly reminder to take her food away. I was so upset I left. I lost work trying to get her fixed and I refuse to pay for the blood work that was apparently included in the $250. When I call them to let them know how rude that was to give one price and then another they didn't even say sorry or tried to work something out with me. So I found a new Vet happy to say my cat is now fixed for $230 and they called with reminders and super friendly. Hillside still has been billing me and I feel they just take advantage of people that love there pets. I had to give them a star or this site would not let me post. read more

I would like to thank this wonderful staff for their care and compassion, when I had to say goodbye to my 10 year old black Lab, Foster.. Their care and compassion and professionalism especially by Dr. Gaines and Ashton.. got me through a most difficult time.. Thank you so very much..and if we ever decide on a new "Foster " to welcome to our home.. I would never consider any other clinic than yours... thank you both and all the staff so very much... read more