Though FYI or Pacific Eye Doctors in Sardis has some of the latest equipment and a highly qualified optometrist, I am sad to report that the staff treated me very rudely both over the phone and through the mail. At first, they were nice, when I got my son's glasses there. For my glasses, we discussed additional features such as anti-glare and shading in sunlight .I told them I would check if I was covered for that, however they made the glasses before I received a reply from my provider.
Since the glasses were already nearly half paid for, I agreed to pay the cost over and above though the mistake was not my own. After submitting a payment mid-month in February, I informed them I would be back mid-month (20th) with another payment and would pay the full remainder early April. They phoned once, Feb18th when I was out and by Feb19th, I received a letter threatening to "send the glasses back" and that I had failed to keep my contract. Does this seem fair to you? In my defense I pay all my bills and have no debts save a few hundred to my dentist being paid monthly. I feel that FYi in Sardis treated me horribly, though not in person when I paid in full and picked up my glasses on Feb20th. Too bad, the Optometrist there is very good and I liked the staff but "the management" needs adjustment. Now I will not go back. read more
