This company is terrible! Avoid at all costs. The company I work for hired this customs broker for an importation of valuable perishables. When the perishables arrived, not only did this broker fail to contact us to let us know that the import had arrived, but during this period, the perishables were put into a (warm and humid) storage warehouse at customs for a week, without our being notified. As a result, a portion of our goods perished, and the charge for storage was billed to our company. In addressing the situation, Pacific Customs Broker were completely unprofessional. They resisted accepting responsibility for the situation, as well as refunding our company for the fees charged for storage. In the end, our company's time, money and resources were waisted on this broker's inefficiency and lack of ethics. read more