Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

We had a unique situation as we had 2 homes on our property that we were considering to sell…read more We first called Heidi Hernandez At Kohala Pacific Reality. And another agency to represent the sale of our homes. After discussing with both we decided to go with Heidi. She was flexible, knowledgeable with current market trends in our area and had offered to have professional photography, video and drone video footage of our property and homes to help with the sale. The other realtor did not offer these options to us. She was passionate and confident that she could sell our homes in the current market. Within 6 days of listing our homes we had multiple offers. We would highly recommend anyone looking to list their home to call Heidi and her team at KPR.

Heidi and her team provided outstanding service and made the dauting task of selling our home…read morestraightforward and doable. She advised us every step of the way and was always willing to discuss options and talk things through. Her team communicated in a timely and effective manner and always gave us adequate lead time to ensure deadlines were met. This was especially helpful as we are both working professionals with a family and not a lot of extra time on our hands. Heidi also keeps up-to-date on property trends here in Hawaii and provided us straightforward and honest recommendations every step of the way.

Carol Langevin is amazing!!! I used her to buy a house and she was awesome. Being a first time home…read morebuyer, I had a lot of questions and was very hesitant but she guided me though it without being the pushy "car salesman." She answered all my emails and phone calls within the day, and even the loan officer and other parties were impressed with how on top of it she was. Not only did she get the paperwork to them promptly, but also would call for follow-ups to make sure things were done. Make sure you use her when you buy/sell a home!!

From the owner: Our agents are good neighbors and friends serving the Big Island from our convenient office…read moresituated within Waikoloa Beach Resort. Long recognized as a top tier brokerage we are a full service real estate firm with Notary Public, Sales and Property Management Services. Assisting clients over 4 decades with professionalism, dedication, and commitment. An integral philosophy is our community focus. We live, play and work here. Good neighbors and friends to help you achieve your real estate goals. Our Realtor(r) agents work across the island and give back. Adding another reason why Windermere is all in, for Big Island!

We stayed at the Kona White Sands location. Had an amazing view of Magic Sands beach and was able…read moreto hear the ocean from sun up to sun down. It not only is decorated beautifully, it is well taken care of and has everything you could need. We are a tall couple (both over 6') appreciated the high shower head so we are not doing a backbend to rinse out our hair and water pressure is A+. Even though there is no air conditioning keeping doors open and the fans going it was comfortable. We had an issue with the tv, it just quit working. I messaged with Dani and we tried a few things that didn't work. And the next day while we were out they replaced the tv. What great service! We felt the price was very fair for the quality and ocean views. Would definitely stay here again.

A Thoughtfully Appointed Gem with Gorgeous Sunsets…read more This vacation rental was an absolute delight! The unit was incredibly well-stocked with all the little essentials you might forget to pack--thoughtful touches that made the stay so much more comfortable and convenient. Its location right on the ninth green made for a peaceful and scenic backdrop, and the home itself was clean, well-maintained, and inviting. The lanai was especially comfortable--a perfect spot to relax and take in the slice of ocean view. We were treated to truly memorable sunsets each evening. A wonderful stay all around! We will be back!

They are the best we have ever had. We have been coming to Hawaii for many years now, but we have…read morenever met a company that will go out of the way to help you as this company. They seem to know everyone on the Island they can connect you with. We are very happy with the Condo they found us, just what we wanted and more in a great location.

I would never rent from this company again. Communication is very poor through VRBO and their main…read morephone number. I had asked to cancel my VRBO the day after I found out my Brother in law's funeral service was the day we were supposed to check in. I had to have VRBO contact the host so I get a response from their initial email to accommodate me in another property. Lit took them more than 30 days (after my stay at another property) to refund me the initial payment sans VRBO fee and insurance fee. Multiple texts, phone calls, and VRBO messages- it shouldn't be this hard to contact a host. They added stress to us who just lost a loved one.

ADVICE ON RENTING FROM AT HOME HAWAII…read more I have enjoyed renting long-term in Oahu (Honolulu) from several different companies. I feel compelled, however, to warn you about any contemplated rental from AT HOME HAWAII. While the house we rented was well-kept and beautiful (100 years old), the terms of the security deposit and lease were problematic. I'd still rent from AT HOME HAWAII, but please accept the following advice before engaging this Company: 1. Deposit--Don't make a deposit to AT HOME HAWAII without first seeing the entire lease. AT HOME HAWAII will ask for a one-month rent deposit and a signed 'Agreement' which says that you MUST sign a subsequent lease (which will not yet have been presented to you). The Agreement will say that you will lose the entire deposit ($10,000 in our case) if you do not sign the lease (which, again, you will not yet have seen). If you sign this initial Agreement, you will feel pressured (under duress) to agree to unreasonable terms in the lease for fear of losing your deposit. So, make sure you have reviewed the official lease making any deposit. 2. Lease--Have a careful legal review of the entire lease (17 pages): a. Property Maintenance--In Hawaii, it is very difficult to hire maintenance services, so don't agree to take on maintenance items beyond normal cleaning of the furnished unit. If you break something, you must pay for the damage repair, but AT HOME HAWAII should be in charge of the following: i. Plumbing--Don't agree to hire plumbers to take care of plumbing problems inside of the house. Our rental house was 100 years old, and many plumbing problems beyond normal 'wear and tear' can occur. Plumbers are difficult to hire in Hawaii, and you do not need to be trying to secure one when you are trying to enjoy your furnished Hawaiian rental house. ii. Window cleaning--Don't agree to clean outside windows when moving out (inside is OK)--Our house was two stories high, so cleaning the outside windows involved ladders/scaffolding. Securing this service is difficult in Hawaii iii. Steam cleaning of cushions and mattresses--You must leave the house in clean condition (beyond normal 'wear and tear'), but you should not be responsible for deep cleaning (mattresses, couches). Once again, finding this professional service in Hawaii is very difficult. iv. Service of air conditioning units--Periodic servicing of A/C units (beyond monthly cleaning of the filter by the tenant) should be the responsibility of AT HOME HAWAII. It is almost impossible to secure an A/C service person in Hawaii. b. Security deposit--Don't agree to retention of the security deposit beyond the items that Hawaii law allows (i.e. failure to pay rent, damages from pets, outstanding utilities). In particular, don't agree in the lease that the deposit can be retained punitively for continued rent after the lease period ends (This is not legal, anyway).

From the owner: At Home Hawaii is a full service, locally owned and operated, residential real estate sales &…read moreproperty management company with offices on Oahu & the Big Island of Hawaii.

RENTER BE WARE! Tried to rent a holiday place in Kona. Rented it, paid for it & then received an…read moreemail simply telling me that my reservation was canceled. I had to email them to find out why & was told that the property was supposed to have been blocked out over the period we reserved it. That's fine, I understand the legit mistake. What I am bothered by is they never apologized & never made an effort to help us find another property. And here is the big kicker, our credit card was charged for it after they canceled & we have not been refunded yet & it has been a week & a half! Again emailed them & were told that we need to contact Hopper, apparently who they do their charging through. There is no way to contact anyone @ Hopper. This is one of the worst customer service experiences I have had in a very long time.

We had an amazing experience from start to finish with Marisa, Jan and the amazing property in…read moreWaikoloa! We had some concerns for the brush fire affecting air quality and Jan personally went and checked the air, took photos and texted me. The customer service was second to none! Such caring people and such an amazing property. Our kids had a blast in the pool and the mini golf on property as well as taking in the peaceful sites from the gorgeous view for myself and my husband. Quality quality quality! We will definitely be back!!